Arely Pulido
Aurora
Summary
Professional customer service specialist with strong background in managing client relationships and coordinating service delivery. Skilled in problem-solving, effective communication, and multitasking to ensure smooth operations. Known for fostering teamwork, adapting to changing demands, and consistently achieving results. Proficient in ERP software, conflict resolution, and process improvement.
Overview
7
7
years of professional experience
Work History
Customer Coordinator I
Ryder-Midwest
05.2024 - Current
- Manage SAP customer database
- Inbound and Outbound order processing in Synapse
- Developed strong relationships with clients, resulting in increased repeat business.
- Daily account meetings via Microsoft Teams
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
- Served as a liaison between customers and various internal departments, fostering seamless communication flows.
- Coordinated multiple projects concurrently, improving overall efficiency and productivity.
- Streamlined communication between departments for improved customer experience.
- Handled escalated customer concerns diplomatically, diffusing tensions while finding satisfactory resolutions for both parties involved.
- Initiated process improvements that ultimately contributed towards a more efficient workflow.
- Entered data, generated reports, and produced tracking documents.
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
Hearing aid Quality Control Technician
Sonova AODC
07.2019 - 02.2024
- Visually inspected the quality of new and existing patient orders as well as customized orders for hearing aids and earmold shells.
- Evaluated sound functions of hearing aids and their ear molds.
- Assessed work order documents for any data entry errors.
- Created “rejects” on SAP to the appropriate department along with entering a secondary paper trail for orders with errors/malfunctions.
- Finalized and assembled ready to be shipped orders.
- Met daily production and accuracy goals.
Optical Office Assistant
Oxie Affordable Optical
10.2018 - 04.2019
- Customer and patient services – scheduled appointments (over the phone and in person), dispensed eye wear, prescreened patients, assisted customers in choosing frames, and overall customer service.
- Light filing
- Light insurance verifications
Education
College of DuPage
High school - undefined
Carisma Christian Academy
05.2013
Skills
- Customer service
- Problem-solving
- Time management
- Attention to detail
Languages
Spanish
Limited Working
Timeline
Customer Coordinator I
Ryder-Midwest
05.2024 - Current
Hearing aid Quality Control Technician
Sonova AODC
07.2019 - 02.2024
Optical Office Assistant
Oxie Affordable Optical
10.2018 - 04.2019
High school - undefined
Carisma Christian Academy
College of DuPage
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