Summary
Overview
Work History
Education
Skills
Timeline
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Areial Peters

Chicago

Summary

I am seeking employment with a company where i am able to showcase my talent and expand my career skills. I am a person who interested in facing challenging environments and building future success. I am trustworthy,hardworking,dependable and able to adapt quickly in all areas. i am team player with an eye for detail and has been customer service field for almost 10 years.

Overview

8
8
years of professional experience

Work History

Receptionist Administrator

Fitch Rating
10.2023 - Current
  • Promoted maintenance of professional and courteous customer interactions across reception personnel.
  • Answered incoming calls, directing clients to individuals addressing specific needs.
  • Monitored front areas so that questions could be promptly addressed.
  • Developed internal requirements and standards to minimize regulatory risks and liability across programs.

Concierge

Onni Group
01.2023 - 10.2023
  • Maintained database systems to track and analyze operational data.
  • Maintained guest privacy and building reputation by keeping information confidential.
  • Maintained a high degree of professionalism at all times, representing the organization with integrity in both internal and external interactions.
  • Answered guest questions regarding local area,facilities and amenities
  • Directed incoming calls and messages to appropriate staff or residents.

HOUSEKEEPER

The Minte
08.2018 - 07.2020
  • Reduced the need for deep cleanings by consistently addressing minor maintenance issues.
  • Collected trash and moved garbage cans from kitchen areas to pick-up stations.
  • Disinfected and mopped bathrooms to keep facilities sanitary and clean.
  • Restocked room supplies such as facial tissues for personal touch with every job.
  • Maintained spaces with routine upkeep and basic repairs, coordinating with management on more advanced needs.

Collections Agent

American Financial Associates
10.2015 - 01.2017
  • Responded to customer inquiries and provided detailed account information.
  • Negotiated to collect balance in full.
  • Analyzed customer financial records to determine appropriate payment plan.
  • Generated and distributed monthly customer statements.
  • Negotiated re-payment plans by identifying causes of delinquent payments to assist in recovery of debt and meet realistic timeframes.

Education

High School Diploma -

Austin Career Education Center
Chicago, IL
06.2014

Skills

  • Customer service
  • Organizational skills
  • Proficient in Microsoft word and outlook
  • Time management
  • Easily adapt to change
  • strong administration skills
  • Strong communication skills
  • Flexible
  • Reliable
  • Professional Networking
  • Technology
  • Staff Development and Training
  • Handling Complaints

Timeline

Receptionist Administrator

Fitch Rating
10.2023 - Current

Concierge

Onni Group
01.2023 - 10.2023

HOUSEKEEPER

The Minte
08.2018 - 07.2020

Collections Agent

American Financial Associates
10.2015 - 01.2017

High School Diploma -

Austin Career Education Center

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Areial Peters