Ardreluis White Jr
Retail Sales Consultant
Chicago
Summary
Customer Support Specialist with over 15 years of experience in delivering technical and customer support across dynamic, fast-paced settings. Expertise in troubleshooting software issues, streamlining workflows, and ensuring prompt resolution through chat and calls. Proficient in Zendesk, Salesforce, and MS Office while continuously expanding product knowledge to provide expert, personalized support. Dedicated to enhancing customer satisfaction and operational efficiency in SaaS environments.
Overview
17
17
years of professional experience
Work History
Retail Sales Consultant
AT&T
Orland Park, IL
01.2025 - Current
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Helped customers complete purchases, locate items, and join reward programs.
- Enhanced customer loyalty by offering tailored solutions that met individual needs.
- Stayed up-to-date on industry trends to better educate customers on new products and offerings.
Client Care Specialist
MBO Partners
06.2024 - 11.2024
- Collaborated with cross-department teams to troubleshoot and develop innovative solutions for complex client challenges, reducing resolution timeframes.
- Documented and standardized best practices for client interactions, enhancing service consistency across multiple communication channels.
- Analyzed service delivery patterns to identify improvement opportunities, resulting in enhanced client relationship management strategies.
- Optimized client issue management processes through data-driven improvements to boost response efficiency and service quality.
Operations Specialist
Aquent
11.2021 - 03.2024
- Acted as the primary point of contact for client support inquiries via chat and calls, addressing concerns promptly and professionally.
- Communicated effectively with clients to troubleshoot issues and provide timely resolutions.
- Identified opportunities to refine the client experience and offered actionable feedback to improve service delivery.
- Maintained detailed records of program delivery and client interactions to support issue resolution and compliance.
- Utilized data analysis to detect trends, identify improvement areas, and propose efficiency enhancements.
- Coordinated with cross-functional teams, including Client Success, Engineering, and Product Development, to resolve technical issues and optimize support processes.
Team Lead
Best Buy
07.2009 - 11.2021
- Support sales strategies in partnership with the Sales Manager to achieve operating results, growth objectives, and overall financial performance goals.
- Making sure that shifts are always covered properly.
- Activate and troubleshoot phones.
- Installation of aftermarket phone equipment.
- Transfer of data between old and new phones.
Store Manager
Sprint Wireless
12.2014 - 12.2019
- Deliver operational and merchandising excellence in a dynamic environment.
- Encouraged consistent success and career development through formal, monthly one-on-one coaching sessions.
- Explained products and/or services and prices and demonstrated use of products.
- Analyze individual and team performance against business goals and implement business improvement strategies.
Education
Bachelor of Science - Nursing
Chicago State University
Chicago, IL 05.2001 -
Skills
- Technical Skills: JIRA, Zendesk, Salesforce, MS Office, Troubleshooting, Technical Support, Data Analysis
- Customer Relations: Customer Service, Client Success, Communication, Problem Solving
- Leadership & Management: Leadership, Team Management, Training
Technical skills
Timeline
Retail Sales Consultant
AT&T
01.2025 - Current
Client Care Specialist
MBO Partners
06.2024 - 11.2024
Operations Specialist
Aquent
11.2021 - 03.2024
Store Manager
Sprint Wireless
12.2014 - 12.2019
Team Lead
Best Buy
07.2009 - 11.2021
Bachelor of Science - Nursing
Chicago State University
05.2001 -