Summary
Overview
Work History
Education
Skills
References
Relative Skills
Timeline
Generic

Arden Lee

Chicago

Summary

After many years in the customer service world, I am ready to move on to something more career-focused. I bring a strong desire for community and a passion for helping others into my new career. I am a dedicated team leader with expertise in problem-solving and interpersonal communication.

Overview

5
5
years of professional experience

Work History

Cafe Manager

Verzenay
Chicago
09.2024 - Current
  • Lead front-of-house team, ensuring exceptional customer service and a welcoming atmosphere for guests
  • Manage daily operations, including inventory ordering, customer service, and opening/closing store
  • Train new hires, helping to foster a culture of quality and teamwork
  • Coordinate with the kitchen team to ensure seamless delivery of bakery orders
  • Schedule and execute private events, tea services and custom catering orders

Crew Member

Trader Joe's
Chicago
07.2023 - 10.2024
  • Worked collaboratively with my crew members to maintain store organization, product displays, and cleanliness
  • Provided exceptional customer service, assisting with product selection and ensuring a positive shopping experience
  • Processed transactions quickly and accurately, handling cash and card payments efficiently
  • Helped to re-establish product demos post covid, prioritizing food safety while delivering engaging product tastings

Barista

Starbucks
Chicago
07.2022 - 11.2023
  • Provided outstanding customer service, ensuring a positive experience for all guests, fostering a third space atmosphere
  • Skillfully prepared handcrafted beverages in a fast paced, high volume, environment
  • Trained new baristas, sharing skills and promoting a culture of teamwork
  • Maintained a clean, organized workspace adhering to health and safety standards

Stage Manager

Stetson University School of Music
Deland
10.2020 - 12.2022
  • Ensured the safety and well-being of performers, maintaining a smooth-running production
  • Led a team of 20, managing schedules and coordinating logistics for staffing performances
  • Created and maintained the master schedule for the entire school performance calendar, keeping productions on track
  • Proficient in event and production software such as TixTaylor, Excel and Teams

Education

Bachelor of Science - Psychology

Stetson University
Deland, FL

Skills

  • Proficient in Microsoft Office
  • Inventory management
  • Event coordination
  • Staff training
  • Proficient in Google Suite
  • Advanced in Data Analysis Software
  • Qualtrics
  • JASP
  • SPSS
  • Customer Service
  • Merchandising & Inventory Management

References

  • Lisa Garcia, Chicago, IL, Manager, Trader Joe's, (773) 931-1641, lisahiragarcia@gmail.com
  • Sammi Kaplan, Chicago, IL, Manager, Starbucks, (847) 636-2337, smkaplan89@gmail.com
  • Sara Scarpelli, Deland, FL, Director of Community Outreach, Stetson University, sscarpelli@stetson.edu

Relative Skills

  • Proficient in Microsoft Office and Google Suite
  • Advanced in Data Analysis Software (Qualtrics, JASP, and SPSS)
  • Customer Service Excellence
  • Merchandising & Inventory Management

Timeline

Cafe Manager

Verzenay
09.2024 - Current

Crew Member

Trader Joe's
07.2023 - 10.2024

Barista

Starbucks
07.2022 - 11.2023

Stage Manager

Stetson University School of Music
10.2020 - 12.2022

Bachelor of Science - Psychology

Stetson University

Similar Profiles

CREATE PROFILE
Arden Lee