Araceli Gonzalez Gonzalez
Chicago
Summary
Results-driven managed care and communications professional with a bachelor's degree in communications and over four years of experience in healthcare operations and provider coordination. Expertise in auditing complex client portfolios and maintaining high data integrity while building strong relationships with provider networks. Skilled in identifying service trends, managing compliance pipelines, and enhancing stakeholder communications in fast-paced environments.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Managed Care & Provider Relations Coordinator
CCSI (Contracted for Illinois Dept. on Aging)
Chicago
06.2024 - 01.2026
- Managed 50+ active client portfolios as primary liaison among insurance networks, clients, families, and third-party healthcare provider agencies to ensure seamless communication and service delivery.
- Audited and evaluated healthcare provider networks (such as home care and community service vendors) to ensure strict adherence to financial, regulatory, and contractual obligations.
- Trained cross-functional stakeholders on state policy changes and compliance updates to enhance understanding and application of regulations in daily operations.
- Analyzed data trends and addressed complex service delivery blockages under time-sensitive deadlines, achieving a 99.8% data integrity rate.
Compliance Data Specialist /Client Services Liaison
Nationwide Taxcare LLC
Chicago
07.2023 - 03.2024
- Managed external business and client pipelines, streamlining high-volume inbound outreach and optimizing onboarding logistics for improved client experience.
- Processed sensitive regulatory documentation with absolute data precision, ensuring organizational alignment with strict legal compliance guidelines to mitigate risks.
- Extracted, evaluated, and compiled complex datasets from federal databases to generate accurate analytical progress reports, providing actionable insights for executive leadership.
Field Campaigns Manager
WTTW (Channel 11 - Chicago PBS)
Chicago
06.2022 - 12.2022
- Managed daily field logistics, resource allocation, and strict production timelines for high-visibility, community-facing brand initiatives.
- Led, trained, and motivated a team of field representatives, strictly enforcing standardized data collection protocols and analyzing performance metrics.
Data Research Specialist (CDC Project)
NORC at the University of Chicago
Chicago
12.2021 - 06.2022
- Collected and documented sensitive immunization records for the CDC under strict federal privacy and HIPAA standards.
- Navigated complex healthcare databases to verify information while meeting high daily production quotas and compliance metrics.
Education
Bachelor of Arts - Communications (Minor in Marketing)
National Louis University
Chicago, IL06-2023
Skills
- Provider network management
- Regulatory compliance
- Client relationship management
- Data analysis
- Data reporting
- Communication strategies
Certification
- Project Management Certification
Timeline
Managed Care & Provider Relations Coordinator
CCSI (Contracted for Illinois Dept. on Aging)
06.2024 - 01.2026
Compliance Data Specialist /Client Services Liaison
Nationwide Taxcare LLC
07.2023 - 03.2024
Field Campaigns Manager
WTTW (Channel 11 - Chicago PBS)
06.2022 - 12.2022
Data Research Specialist (CDC Project)
NORC at the University of Chicago
12.2021 - 06.2022
Bachelor of Arts - Communications (Minor in Marketing)
National Louis University