Araceli Magana
Joliet
Summary
Dynamic and results-oriented professional with proven expertise in customer service and planning from roles at Walmart and Beyond Catering. Excelled in high-stress situations, enhancing customer loyalty through empathetic resolution of complaints. Demonstrated exceptional attention to detail and decision-making skills, significantly improving order accuracy and efficiency.
Overview
2025
2025
years of professional experience
Work History
Personal Shopper/Cashier
Walmart
- Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
- Consistently met deadlines and quality goals for accuracy and timeliness.
- Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
- Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
- Worked productively with customers to meet order requirements and service expectations.
- ____________________________________________
- Greeted customers entering store and responded promptly to customer needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
Customer Service Representative
Beyond Catering
06.2023 - 05.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Education
High School Diploma -
Fenton High School
Bensenville, IL05.2023
Skills
- Customer service
- Attention to detail
- Planning and organization
- Decision-making
- Documentation and reporting
- Computer skills (Familiar with Excel)
Timeline
Customer Service Representative
Beyond Catering
06.2023 - 05.2024
Personal Shopper/Cashier
Walmart
High School Diploma -
Fenton High School
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