Summary
Overview
Work History
Education
Skills
Languages
Timeline
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April Heart Montellano

April Heart Montellano

Tiberias

Summary

Skilled in reservation management and problem-solving, I excel in creating memorable experiences and driving revenue growth. My strong work ethic and ability to lead teams have consistently enhanced customer satisfaction and operational efficiency.

Knowledgeable with background in hospitality services, committed to maintaining high standards of guest satisfaction and operational efficiency. Managed front desk operations and supported housekeeping, consistently recognized for enhancing guest experiences. Demonstrated excellent communication and problem-solving skills in fast-paced environment.

Overview

8
8
years of professional experience

Work History

Hotel Worker

Israel-Canada Hotel LTD
03.2023 - Current
  • Conducted regular inspections of hotel facilities to identify areas in need of maintenance or improvement.
  • Resolved guest complaints using active listening skills and empathy to ensure their satisfaction.
  • Created lasting memories for guests celebrating special occasions by arranging personalized amenities or experiences.
  • Maintained a clean, safe, and welcoming environment to create a positive first impression for hotel visitors.
  • Promoted a culture of teamwork by working effectively with colleagues and supporting their efforts to progress towards common goals.
  • Trained new staff members on hotel policies, procedures, and best practices for delivering excellent customer service.
  • Assisted guests with special requests, ensuring their needs were met and expectations exceeded.
  • Managed room inventory effectively to optimize occupancy rates and maximize revenue potential.

Technical Sales Representative

Concentrix Inc
04.2022 - 12.2022
  • Developed robust pipeline of sales opportunities by maintaining accurate information in CRM.
  • Engaged large and medium end-users to deliver company's total value proposition to increase sales.
  • Collaborated with customers and asked questions to assess needs and budgets.
  • Drove team revenue totals by bringing in top sales numbers.
  • Developed strong relationships with key industry players, enhancing company reputation and market presence.
  • Increased product sales by effectively communicating technical specifications and benefits to potential clients.
  • Maintained up-to-date expertise in industry trends and competitor offerings, ensuring a competitive edge in negotiations.
  • Maximized revenue opportunities by conducting thorough needs assessments during initial client consultations.
  • Collaborated closely with engineering team to ensure accurate product knowledge for successful client demonstrations.

Billing and Sales Representatives

VXI Global Holdings
11.2020 - 03.2022
  • Generated additional sales opportunities with upselling and cross-selling techniques.
  • Developed tailored solutions in response to unique customer needs, increasing overall satisfaction rates.
  • Expanded customer base through cold calling, networking, and relationship building.
  • Increased sales revenue by identifying and targeting high-potential accounts.
  • Utilized CRM software to manage client information, track leads, and monitor sales progress.
  • Enhanced customer satisfaction by providing comprehensive product demonstrations.
  • Managed portfolio of high-value accounts, ensuring they received exceptional service.

Hotel Reservation Specialist

Teleperformance
03.2017 - 08.2020
  • Strengthened relationships with travel agents by assisting them in making reservations on behalf of their clients and promoting hotel offerings that best suited their needs.
  • Managed group bookings effectively while coordinating rooming lists, special requests, billing arrangements for corporate events or large parties.
  • Increased customer satisfaction by efficiently managing reservations and addressing guest inquiries.
  • Assisted in maintaining accurate inventory control by regularly updating room status within the hotel''s reservation system.
  • Updated room availability in real time, optimizing occupancy rates and maximizing revenue potential.
  • Coordinated with front desk staff to communicate special requests or needs of incoming guests, ensuring a tailored experience upon arrival.
  • Maintained a high level of knowledge about hotel facilities, services, and local attractions to enhance guest experience during the reservation process.
  • Assisted in training new employees on reservation systems and best practices, contributing to a knowledgeable workforce.
  • Reduced reservation errors by implementing quality assurance checks throughout the booking process.
  • Enhanced customer loyalty by delivering personalized recommendations for room types, packages, and amenities.

Education

Bachelor of Science - Hospitality Management

Cebu Technological University-Carmen
Poblacion, Carmen Cebu Philippines
05-2016

Skills

  • Guest relations
  • Complaint handling
  • Strong work ethic
  • Professional appearance
  • Banquet setup
  • Reservation management
  • Laundry management
  • Housekeeping
  • Tourism industry insight
  • Room inspection
  • Time management
  • Teamwork and collaboration
  • Problem-solving
  • Problem-solving skills
  • Effective planning
  • Operations management
  • Phone and email etiquette
  • Customer service management
  • Office organization
  • Staff training
  • Dining and amenity recommendations
  • Reservations
  • Quality assessment
  • Sales coaching
  • Time Management
  • Team Leader

Languages

English
Full Professional

Timeline

Hotel Worker

Israel-Canada Hotel LTD
03.2023 - Current

Technical Sales Representative

Concentrix Inc
04.2022 - 12.2022

Billing and Sales Representatives

VXI Global Holdings
11.2020 - 03.2022

Hotel Reservation Specialist

Teleperformance
03.2017 - 08.2020

Bachelor of Science - Hospitality Management

Cebu Technological University-Carmen

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April Heart Montellano