April Stone
Carbondale
Overview
1
1
Certification
12
12
years of professional experience
Work History
Sales Associate
Walmart
6495 Country Club Rd. Murphysboro, Il 62966
05.2025 - Current
- Assisted customers in locating products and provided recommendations to enhance shopping experience.
- Managed inventory levels by restocking shelves and organizing merchandise efficiently.
- Operated point-of-sale systems, processing transactions accurately and promptly.
- Collaborated with team members to maintain store cleanliness and visual merchandising standards.
- Resolved customer inquiries and complaints, ensuring satisfaction and fostering loyalty.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Participated in product training sessions to stay informed about new items and promotions.
Shift Lead
Walgreens
206 Wall St. Carbondale, Il 62901
01.2020 - 05.2025
- Supervised daily operations, ensuring compliance with company policies and procedures.
- Trained and mentored new team members on operational best practices and customer service standards.
- Managed inventory levels, conducting regular audits to maintain stock accuracy and availability.
- Implemented process improvements that enhanced workflow efficiency and reduced wait times for customers.
- Conducted performance reviews, providing constructive feedback to foster employee development and engagement.
- Enforced safety protocols, reducing incident reports through proactive risk assessment measures.
- Completed store opening and closing procedures and balanced tills.
- Maintained a clean and organized work environment, ensuring safety standards were met consistently.
- Oversaw cash handling procedures, ensuring accuracy and proper documentation at all times.
- Trained and mentored new employees to maximize team performance.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Provided exceptional customer service by addressing inquiries, resolving issues, and maintaining a welcoming atmosphere for patrons.
- Kept employees operating productively and working on task to meet business and customer needs.
Park Concierge
Associated Recreation Council/ Seattle Parks
300 Elliott Ave. Seattle, Wa 98119
06.2014 - 03.2019
- Provided exceptional customer service to enhance park patron experiences and address inquiries promptly.
- Coordinated facility bookings and events, ensuring seamless execution of programs and services.
- Developed and maintained detailed knowledge of local attractions, facilitating informed recommendations for visitors.
- Streamlined communication processes between departments to improve service delivery and response times.
- Oversaw daily operations of concierge desk, ensuring compliance with organizational standards and policies.
- Cultivated relationships with community partners to enhance resource availability for guests and event planners.
- Assisted park patrons with special needs or requests, demonstrating empathy and understanding in every interaction.
- Provided exceptional customer service to diverse clientele, fostering an atmosphere of inclusivity and respect.
- Managed a variety of tasks simultaneously, maintaining professionalism and efficiency under pressure.
- Prioritized safety by remaining vigilant for potential security threats and reporting suspicious activity promptly when required.
- Offered friendly and efficient service to park patrons, handled challenging situations with ease.
- Completed MOAB training
Residential Counselor
Kitsap Mental Health
5455 Almira Dr. NE Bremerton, Wa 98311
07.2017 - 07.2018
- Monitored clients' progress, adjusting interventions based on behavioral observations.
- Conducted regular assessments to evaluate the effectiveness of treatment programs.
- Implemented evidence-based techniques to enhance therapeutic outcomes for residents.
- Reduced behavioral incidents by employing de-escalation techniques and maintaining a calm environment.
- Promoted independent living skills through coaching residents in daily tasks such as meal preparation, hygiene, and budgeting.
- Monitored and documented client progress toward meeting goals and objectives.
- Developed strong rapport with residents through empathetic listening and compassionate communication strategies.
- Maintained safe and supportive residential environments for at-risk individuals, contributing to their overall wellbeing.
- Conducted regular check-ins with residents to monitor progress, address concerns, and provide ongoing support.
- Assisted residents in adhering to treatment plans by setting up medical appointments, arranging transportation, coordinating services, and providing emotional support.
- Passed medications and communicated regularly with resident's Doctors, Case Managers and Psychiatrists.
- Collaborated with case managers to maintain continuity of care and to provide referrals to treatment programs.
- Supervised team of residential counselors while managing 24-hour residential facility for adults with mental health disorders.
Education
Bachelor of Arts - Art/ German
University of Oregon
Eugene, OR03.2002
Skills
- Customer service
- Teamwork and collaboration
- Excellent people skills
- Problem-solving
- Listening skills
- Problem-solving skills
- Exceptional customer service
- Relationship building
- Outgoing personality
- Cash handling
- Money handling
- Cash register operation
- Cash handling accuracy
- Client service
- Conflict resolution
- Flexible schedule
- Professional demeanor
- Retail store operations
- POS system operation
- Customer needs assessment
- Cleaning techniques
Certification
- CPhT - Certified Pharmacy Technician
Languages
English
Native or Bilingual
German
Full Professional
Timeline
Sales Associate
Walmart
05.2025 - Current
Shift Lead
Walgreens
01.2020 - 05.2025
Residential Counselor
Kitsap Mental Health
07.2017 - 07.2018
Park Concierge
Associated Recreation Council/ Seattle Parks
06.2014 - 03.2019
Bachelor of Arts - Art/ German
University of Oregon