April Reyes
Chicago
Summary
Proven Patient Coordinator with a track record of enhancing front office operations at Cameo Dental Specialists. Skilled in insurance verification and fostering strong patient relationships, I excel in streamlining processes for improved efficiency and patient satisfaction. Expert in HIPAA compliance and electronic records management, my focus on empathy and organization significantly boosts patient experience.
Overview
7
7
years of professional experience
Work History
Patient Coordinator
Cameo Dental Specialists
05.2024 - Current
- Increased efficiency of the front office operations through effective multitasking, attention to detail, and organization skills.
- Provided excellent customer service to all patients, addressing concerns and answering questions promptly and professionally.
- Handled sensitive situations with empathy when dealing with distressed patients or those facing serious health challenges.
- Maintained up-to-date knowledge on insurance policies, medical terminology, and clinic protocols in order to provide accurate information and assistance to patients.
- Maintained confidentiality of patient data and condition to safeguard health information.
Customer Service
Jewel Osco
10.2022 - Current
- Delivered personalized customer service, fostering positive brand image.
- Enhanced bidder satisfaction with timely communication and professional customer service.
- Assisted customers with bagging items, displaying excellent customer service skills.
- Established long-term customer relationships by providing exceptional customer service.
Patient Relations Coordinator/assistant
Ocean Dental
06.2018 - 10.2022
- Streamlined appointment scheduling for improved patient experience and reduced wait times.
- Coordinated patient referrals to specialists or additional services when necessary, providing seamless continuity of care for optimal patient outcomes.
- Coordinated medical records requests, ensuring proper handling and prompt delivery to authorized parties.
- Collaborated with healthcare providers to ensure timely and accurate communication of patient needs.
- Handled escalated patient complaints professionally, working diligently towards satisfactory resolutions that fostered continued loyalty towards the practice.
- Verified patient insurance eligibility and entered patient information into system.
- Processed payments using cash and credit cards, maintaining accurate records of transactions.
Education
Associate Of Applied Science - Criminology
Richard J Daley
Chicago,ILHigh School Diploma -
Sunnyside High School
Fresno, CA07.2017
Skills
- Insurance verification
- Appointment scheduling
- Patient confidentiality
- Electronic records management
- Relationship building
- HIPAA compliance
Languages
Spanish
Native or Bilingual
Timeline
Patient Coordinator
Cameo Dental Specialists
05.2024 - Current
Customer Service
Jewel Osco
10.2022 - Current
Patient Relations Coordinator/assistant
Ocean Dental
06.2018 - 10.2022
Associate Of Applied Science - Criminology
Richard J Daley
High School Diploma -
Sunnyside High School
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