April Ransom
Paxton
Summary
Results-driven Customer Service Supervisor with over 5 years of experience in staff training and quality assurance. Specializes in resolving escalated issues and enhancing service delivery through effective communication and performance monitoring. Experienced in team leadership, process optimization, and policy implementation, fostering operational efficiency and staff productivity.
Overview
9
9
years of professional experience
Work History
Customer Service Supervisor
Kirby Foods
Paxton
03.2025 - Current
- Supervised daily operations of customer service team, achieving high-quality service delivery.
- Trained and coached staff to enhance performance, boosting customer satisfaction ratings.
- Addressed and resolved escalated customer inquiries using effective communication strategies.
- Monitored phone calls for quality assurance, offering actionable feedback for continuous improvement.
- Collaborated with upper management on initiatives to improve departmental operations.
- Generated daily, weekly, and monthly reports on customer service activities and outcomes.
- Established rapport with customers and team members to foster a positive work environment.
- Evaluated and processed returns, exchanges, and voids in compliance with company standards.
Customer Service Supervisor
Paxton IGA
Paxton
06.2017 - 03.2025
- Supervised daily operations of customer service team at food distribution company.
- Trained staff in customer engagement and conflict resolution techniques to improve customer interactions.
- Resolved escalated customer issues using effective communication strategies.
- Provided assistance to customers with inquiries and concerns. with inquiries and complaints to ensure timely and professional resolutions.
- Monitored phone calls to provide actionable feedback and enhance service quality.
- Established positive rapport with customers, managers, and team members.
- Ensured compliance with policies and customer service standards.
- Communicated regularly with departments regarding policy changes affecting customers.
Education
Some College (No Degree) - Medical Assistant
Everest College
Dallas, TXSome College (No Degree) - Certified Nurse Aide
Southwest Kansas Vo-Tech
Liberal, KSSkills
- Staff training
- Quality assurance
- Reporting analysis
- Performance evaluation
- Issue resolution
- Customer interaction
- Relationship management
Languages
Spanish
Limited
Affiliations
- Social Media Management
Timeline
Customer Service Supervisor
Kirby Foods
03.2025 - Current
Customer Service Supervisor
Paxton IGA
06.2017 - 03.2025
Some College (No Degree) - Medical Assistant
Everest College
Some College (No Degree) - Certified Nurse Aide
Southwest Kansas Vo-Tech