April Ordaz
Chicago
Summary
Experienced scheduling professional with strong focus on patient coordination and administrative efficiency. Adept at managing complex schedules, ensuring seamless communication between medical teams, and adapting to evolving needs. Known for collaborative mindset, reliability, and achieving optimal outcomes in fast-paced healthcare environments. Proficient in medical terminology, electronic health records, and patient care coordination.
Overview
14
14
years of professional experience
Work History
Surgery Scheduler
DULY Health and Care
01.2022 - Current
- Scheduled surgeries efficiently, optimizing patient flow and resource allocation.
- Coordinated with surgeons and medical staff to confirm availability and preferences.
- Managed patient communications regarding surgery dates, preparation instructions, and follow-ups.
- Improved scheduling system accuracy by implementing new software tools for tracking appointments.
Administrative Assistant
Premier Pain and Spine
07.2021 - 08.2022
- Manage and maintain front desk
- Direct multiple phone calls
- Schedule patients according to physician template
- Collaborating with other departments to achieve patient resolution
Call Center Representative
Core Orthopedics and Sports Medicine
12.2019 - 11.2020
- Maintain multidirectional phone line
- Schedule patients according to schedule template
- Collaborate with other departments within the facility
- Verify patient insurance and demographic information
Business Office Associate
CarMax
10.2017 - 08.2019
- Review and process documents associated with customer’s vehicle purchases
- Assist customers with questions on tag and title information
- Prepare DMV documents
- Tender cash transactions and prepare bank deposits
Assistant Manager
Panera Bread
04.2012 - 03.2017
- Inventory specialist
- Running a shift to Panera's standard and customer expectation
- Handling customer complaints
Education
Associate in Applied Science - Health Information Technology
Harper College
Palatine, IL05-2028
Skills
- Electronic Medical Records: Athena, eClinicalWorks, EPIC
- Educating and following up with patients
- Insurance eligibility verification
- Proficient schedule coordination
- Coordinating facility operations
- Proficient in Microsoft Office Suite
- Meeting schedule management
- HIPAA compliance
- Managing authorization processes
- Team collaboration skills
Affiliations
- American Health Information and Management Association (AHIMA) September 2020
- Student Member
RELEVANT COURSEWORK
- Health Information Systems
- Law for Health Information
- Healthcare Reimbursement
- Business Software Packages
- CPT Coding
- ICD-10-CM/PCS Coding
- Medical Terminology and Pharmacology
- Anatomy and Physiology
Timeline
Surgery Scheduler
DULY Health and Care
01.2022 - Current
Administrative Assistant
Premier Pain and Spine
07.2021 - 08.2022
Call Center Representative
Core Orthopedics and Sports Medicine
12.2019 - 11.2020
Business Office Associate
CarMax
10.2017 - 08.2019
Assistant Manager
Panera Bread
04.2012 - 03.2017
Associate in Applied Science - Health Information Technology
Harper College