April McCullough
Robinson
Summary
Dynamic Auto Body Shop Manager with a proven track record at American Auto Body, excelling in cost control and team leadership. Enhanced shop efficiency through innovative process improvements, achieving a significant reduction in repair times. Skilled in relationship building and customer service, fostering loyalty and driving business growth.
Overview
12
12
years of professional experience
Work History
Auto Body Shop Manager
American Auto Body
10.2023 - 12.2025
- Oversaw daily operations, ensuring optimal workflow and adherence to safety standards.
- Managed team performance, providing guidance and training to improve skills and efficiency.
- Implemented process improvements, reducing repair times and enhancing service quality.
- Coordinated scheduling of repairs, aligning resources to meet customer demands effectively.
- Developed and maintained relationships with suppliers for quality parts procurement.
- Monitored inventory levels, ensuring timely ordering of materials to prevent delays in service.
- Analyzed shop performance metrics, identifying trends to drive operational enhancements.
- Fostered a culture of continuous improvement through staff feedback and engagement initiatives.
- Provided exceptional customer service through transparent communication about repair timelines, costs, and expectations throughout the entire process.
- Enhanced shop efficiency by streamlining repair processes and allocating tasks effectively.
- Negotiated favorable contracts with suppliers, resulting in lower costs for parts and materials without sacrificing quality.
- Reduced average repair time with thorough monitoring of workflow and technician performance.
- Implemented a comprehensive safety program to reduce workplace accidents and maintain compliance with industry regulations.
- Maximized use of available space by reorganizing the shop layout for increased productivity.
- Piloted new software systems that streamlined administrative tasks such as invoicing and record-keeping, ultimately saving time and reducing errors.
- Collaborated with marketing efforts to promote the auto body shop''s services within the local community, driving increased foot traffic and business growth.
- Reviewed technician performance on a regular basis, providing constructive feedback and recognition for exceptional work, leading to an increase in overall shop productivity.
- Increased overall profitability through effective cost control measures, such as managing inventory and reducing waste materials.
- Ensured timely completion of projects by closely tracking progress against deadlines and adjusting resources as needed.
- Maintained an orderly workspace by enforcing cleanliness routines among staff members leading to improved workflow.
- Optimized scheduling procedures for both employees and customer appointments to improve overall efficiency within the shop operations.
- Developed strong relationships with insurance companies to facilitate seamless claims processing for customers.
- Established rigorous quality control standards to ensure consistent delivery of high-quality repairs for all customers.
- Expanded service offerings to include specialized repairs, attracting a wider range of clientele and increasing revenue streams.
- Improved customer satisfaction by implementing new communication methods between technicians and clients.
- Prepared work orders by describing repair and replacement services required, obtaining approval signatures, and entering orders into work management system.
- Supervised and managed shop operations and tasks.
- Developed estimates by costing parts, supplies and labor and calculating customers' payments.
- Processed insurance paperwork and prepared estimates to negotiate insurance settlements.
- Examined damaged vehicles to determine degree of structural and mechanical damage.
- Built and maintained good relations with customers, encouraging loyalty and obtaining recommendations.
- Developed strong relations and partnerships with Type vendors and insurance companies to facilitate productive business dealings.
- Maintained employee morale and increased production Number% through employee appreciation.
- Established relationships with automotive industry vendors for subcontracting glass repair, upholstery repair and vinyl decal installation.
- Managed automotive system and associated software to maintain accuracy and completeness of service invoicing.
- Supported customer service and satisfaction objectives by resolving escalated issues, establishing payment arrangements and promoting Type sales.
Cook
TJ’s Cafe
07.2019 - 09.2023
- Prepared diverse menu items while adhering to food safety and sanitation standards.
- Operated kitchen equipment efficiently, ensuring optimal performance and maintenance.
- Trained new staff on kitchen protocols and best practices for food preparation.
- Collaborated with team members to streamline meal service during peak hours.
- Developed new recipes based on seasonal ingredients, enhancing menu offerings.
- Monitored inventory levels, reducing waste through effective stock management techniques.
- Implemented quality control measures to maintain consistency in food presentation and taste.
- Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
- Maintained a clean and sanitary workspace, ensuring compliance with health and safety regulations.
- Prepared meals efficiently under time constraints for timely service during peak hours.
- Demonstrated strong multitasking skills, managing multiple orders simultaneously without sacrificing quality or presentation.
- Prepared food items in compliance with recipes and portioning control guidelines.
- Managed time by organizing and prioritizing kitchen duties to prepare and serve food quickly.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
- Checked for quality, kept track of old and new items and rotated stock to confirm freshness of food and ingredients.
- Changed and sanitized cutting boards, benches, and surfaces between tasks to avoid cross-contamination.
- Took food orders from cashiers and cooked items quickly to complete order items together and serve hot.
- Reduced food waste significantly by implementing proper portion control and storage techniques.
- Created identical dishes numerous times daily with consistent care, attention to detail, and quality.
- Maintained well-stocked stations with supplies and spices for maximum productivity.
- Enhanced customer satisfaction by consistently delivering high-quality, visually appealing dishes.
- Communicated closely with servers to fully understand special orders for customers.
- Streamlined kitchen operations with effective communication and collaboration among team members.
- Instructed new staff in proper food preparation, storage, use of kitchen equipment and sanitation.
- Contributed to positive guest experiences by accommodating special dietary needs and requests.
- Assisted in inventory management and ordering supplies, maintaining adequate stock levels for efficient kitchen operations.
- Supported kitchen staff training and development, leading to increased productivity and efficiency.
- Tasted, smelled, and pierced food with fork to verify sufficient cooking.
- Showcased excellent knife skills for precise cutting and preparation of various ingredients.
- Adhered to recipe guidelines while demonstrating creativity in plating and garnishing dishes for enhanced visual appeal.
- Mentored junior cooks in refining culinary skills through hands-on guidance.
- Improved menu offerings, incorporating seasonal ingredients and innovative cooking methods.
- Collaborated with management team to develop new menu items.
- Developed system for inventory management, reducing waste and cutting costs.
- Developed and maintained clean and organized kitchen workspace, setting standard for team.
- Improved meal presentation with innovative plating techniques, enhancing overall customer satisfaction.
- Coordinated with front of house to ensure smooth service during busy periods, enhancing customer dining experience.
- Negotiated with suppliers for better pricing on high-quality ingredients, improving profit margins.
- Conducted regular quality checks on ingredients, ensuring only best were used in meal preparation.
- Prepared diverse cuisines to meet customer dietary needs and preferences, elevating dining experience.
Deli Clerk
Walmart
07.2013 - 07.2019
- Assisted customers with deli product selection and inquiries.
- Prepared and packaged fresh meats and cheeses according to safety standards.
- Maintained cleanliness and organization of deli counter and workspace.
- Operated slicing machines and scales for product preparation.
- Collaborated with team members to ensure efficient service during peak hours.
- Monitored inventory levels, restocked supplies, and minimized waste.
- Implemented best practices for food safety compliance in daily operations.
- Provided training support to new staff on operational procedures and customer service skills.
- Greeted customers at counter to fulfill requests and answer questions.
- Precisely measured, weighed, sliced, and packaged deli products according to customer requests while minimizing waste.
- Maintained a safe working environment by adhering to food safety guidelines and promptly addressing any hazards.
- Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.
- Improved workflow efficiency by effectively multitasking, prioritizing tasks, and communicating with team members.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Responded to telephone inquiries regarding available products and services and helped customers make appropriate choices.
- Provided an enjoyable shopping experience for customers by engaging in friendly conversations while efficiently preparing their orders.
- Developed strong rapport with customers by offering personalized service, answering questions, and making recommendations based on preferences.
- Assisted in training new employees on proper deli procedures, ensuring consistent quality across the team.
- Contributed to positive team dynamics through effective communication skills and a collaborative problem-solving approach.
- Increased customer satisfaction by providing exceptional service and maintaining a clean, organized deli counter.
- Took special orders for event catering and party trays, assisting customers by recommending additional items, condiments, and garnishes.
- Enhanced product presentation by arranging visually appealing displays and regularly rotating items to ensure freshness.
- Made food according to standard recipes with requested changes for customer satisfaction.
- Built trust with customers through meticulous attention to detail in fulfilling special orders and dietary restrictions.
- Ensured optimal product quality with regular temperature checks on refrigeration units and promptly reporting any issues.
- Delivered exemplary customer service to guests, even in peak business periods to promote retention.
- Offered product samples to customers, generating additional sales through taste-testing.
- Exceeded customer expectations by going above and beyond to accommodate unique requests or last-minute changes to orders.
- Boosted sales by actively promoting seasonal items, weekly specials, and bundled deals to customers at the deli counter.
- Listened to customer requests and suggested additional menu items as appropriate to upsell products.
- Learned other teammates' work tasks to train as backup.
- Monitored inventory levels to order new supplies and maintain consistent stock.
- Reduced food waste by closely monitoring inventory levels and proactively adjusting orders based on sales trends.
- Regularly updated knowledge of new products, trends, and dietary restrictions to better serve customer needs and preferences.
- Demonstrated versatility in handling various responsibilities such as cashier duties or stocking shelves during peak hours or staff shortages.
- Streamlined order fulfillment processes for quicker turnaround times and increased customer satisfaction.
- Consistently met or exceeded daily sales targets through upselling techniques and outstanding customer service skills.
- Supported store success through participation in inventory audits and suggesting improvements for deli department operations.
- Collaborated with other departments to promote cross-merchandising opportunities and improve overall store performance.
- Offered samples of new products to customers, directly contributing to higher product visibility and sales.
- Maintained strict adherence to health and safety guidelines, ensuring safe shopping and working environment.
- Responded to customer inquiries and complaints with professionalism, restoring satisfaction swiftly.
- Maintained cleanliness and organization in deli area, ensuring welcoming environment for customers.
- Managed deli equipment maintenance, ensuring all machines operated safely and efficiently.
- Utilized knowledge of deli products to make recommendations, personalizing shopping experience for customers.
- Streamlined order processing to minimize wait times, enhancing overall customer satisfaction.
- Implemented creative display techniques for deli items, increasing sales through visual appeal.
- Improved product freshness and reduced waste with meticulous stock rotation practices.
- Trained new deli clerks, enhancing team's efficiency and service quality.
- Collaborated with team members to introduce seasonal deli specials, generating increased interest and sales.
- Conducted inventory checks regularly, ensuring consistent availability of popular deli items.
- Prepared custom order requests for special events, receiving positive feedback for quality and service.
- Enhanced customer experience by efficiently slicing, weighing, and packaging variety of deli products.
Education
GED - General Studies
Lincoln Trail College
Robinson, IL10.2010
Skills
- Aluminum repair
- Parts ordering
- Plastic repair
- Vehicle diagnostics
- Work order management
- Employee scheduling
- Damage assessment
- Cost control
- Shop maintenance
- Environmental regulations
- Insurance liaison
- Auto body restoration
- Glass replacement
- Expert estimator
- Collision repair
- Staff training and development
- Safety management
- Training and coaching
- Quality control
- Budgeting and financial management
- Personnel management
- Business relationships
- Marketing and promotions
- Financial management
- Regulatory compliance
- Merchandising operations
- Reports generation and analysis
- Collision estimating
- Teamwork
- Teamwork and collaboration
- Customer service
- Problem-solving
- Time management
- Attention to detail
- Problem-solving abilities
- Multitasking
- Multitasking Abilities
- Reliability
- Excellent communication
- Team collaboration
- Active listening
- Effective communication
- Adaptability and flexibility
- Verbal and written communication
- Customer service management
- Effective leader
- Relationship building
Timeline
Auto Body Shop Manager
American Auto Body
10.2023 - 12.2025
Cook
TJ’s Cafe
07.2019 - 09.2023
Deli Clerk
Walmart
07.2013 - 07.2019
GED - General Studies
Lincoln Trail College