Summary
Overview
Work History
Education
Skills
Languages
Timeline
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April Hernandez

Berwyn

Summary

Service Representative with Trinity Health, recognized for enhancing patient satisfaction through exceptional interpersonal skills and proactive problem-solving. Proven ability to manage high-volume patient interactions while maintaining accuracy in payment processing and scheduling. Strong organizational and critical thinking skills contributed to increased patient retention and service excellence.

Overview

6
6
years of professional experience

Work History

Service Representative

Trinity Health
04.2024 - Current
  • Maintained productivity and quality standards at all times.
  • Helped large volume of patients every day with positive attitude and focus on patient satisfaction.
  • Consistently demonstrated a strong work ethic, arriving punctually for shifts and maintaining focus on providing top-tier service throughout entire workday.
  • Maintained comprehensive knowledge of clinic services, ensuring accurate information was relayed to patients at all times.
  • Operated in dynamic, high-volume environments to provide skilled assistance to more than 100 patients each day.
  • Accepted payments.
  • Assisted patients in understanding billing procedures and payment options while maintaining strict adherence to internal policies regarding financial transactions.
  • Increased patients retention with exceptional interpersonal skills and proactive problem-solving abilities.
  • Scheduled appointment to resolve more complex issues.
  • Enhanced patient satisfaction by swiftly addressing and resolving service-related issues.

Builder

Grayhill
08.2019 - 07.2023


  • Interpreted blueprints accurately, building technological switches to exact specifications.
  • Cleaned and maintained tools, equipment and worksites.
  • Followed instructions and safety protocols to prevent accidents and injuries.

Education

English

Wilbur Wright
Chicago, IL
05-2019

Skills

  • Patient support
  • Organization
  • Complaint handling
  • Service recommendations
  • Schedule management
  • Payment acceptance
  • Data entry
  • Critical thinking
  • Relationship building
  • Active listening
  • Customer service
  • Team development
  • Computer proficiency
  • Microsoft outlook
  • Paperwork processing
  • Conflict resolution
  • Problem resolution
  • Call triaging
  • Coordination
  • Staff training
  • Appointment scheduling

Languages

Spanish
Native or Bilingual
English
Native or Bilingual
Italian
Elementary

Timeline

Service Representative

Trinity Health
04.2024 - Current

Builder

Grayhill
08.2019 - 07.2023

English

Wilbur Wright

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April Hernandez