April Fouke
Machesney Park
Summary
Versatile and dynamic, with a proven track record at Backyard Grill and Bar, enhancing customer satisfaction and streamlining operations. Excelled in guest service and POS system operation, significantly increasing restaurant revenue. Skilled in fostering team unity and resolving conflicts, ensuring a high-quality dining experience for all guests.
Developed strong customer service and communication skills in high-paced restaurant environment, handling diverse customer needs and resolving conflicts efficiently. Adept in time management and multitasking, ensuring smooth operations and customer satisfaction. Seeking to transition these skills into new field, focusing on delivering high-quality service and fostering positive interactions.
Overview
12
12
years of professional experience
Work History
Restaurant Server
Backyard Grill and Bar
02.2023 - Current
- Cultivated warm relationships with regular customers.
- Maintained a clean and welcoming dining environment for guest comfort and enjoyment.
- Contributed to team success by assisting fellow servers during peak hours, ensuring smooth operations.
- Greeted new customers, discussed specials, and took food/drink orders.
Bar Server/Bartender Shift Manager
Fozzys Bar and Grill
08.2021 - 10.2023
- Optimized drink-making efficiency by mastering the use of various bar equipment and tools, such as cocktail shakers, muddlers, and strainers.
- Maintained a clean and organized bar environment, ensuring compliance with health and safety regulations.
- Effectively managed time under pressure, balancing competing priorities during high-stress situations without sacrificing quality of service or customer satisfaction levels.
- Handled customer complaints professionally, resolving issues in a timely manner to maintain guest satisfaction.
- Increased bar revenue by upselling premium drinks and recommending food pairings to guests.
- Contributed to positive team dynamics by supporting coworkers during peak periods and fostering open communication among staff members.
- Provided exceptional service to VIP guests, ensuring their needs were promptly attended to throughout their visit.
- Assisted in employee training initiatives, mentoring new hires on proper serving techniques and company policies.
Warehouse Worker
Amazon
10.2020 - 07.2021
- Loaded, unloaded, and moved material to and from storage and production areas.
- Consistently lifted materials weighing as much as 50 pounds.
- Maintained clean workspaces by enforcing strict housekeeping guidelines for storage areas, dock bays, and equipment zones.
- Contributed to achieving team goals with consistent punctuality, reliability, and adherence to established performance standards.
- Reduced order processing times with streamlined picking, packing, and shipping procedures.
- Managed incoming shipments effectively by inspecting goods for quality control purposes before storing them appropriately.
- Achieved timely dispatch of orders using effective time management strategies during the picking process.
Restaurant Manager/Server/Bartender
Backyard Grill and Bar
12.2012 - 10.2020
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Carefully interviewed, selected, trained, and supervised staff.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Reconciled cash and credit card transactions to maintain accurate records.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Tracked daily sales transactions and invoices for accurate and updated financial reporting.
- Promoted a positive work environment with proactive conflict resolution strategies and team-building activities.
- Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.
- Increased restaurant revenue by optimizing table turnover rates and enhancing menu offerings.
Education
No Degree - Nursing
Rock Valley College
Rockford, ILNo Degree - CNA
Highland Community College
Freeport, IL05-2007
GED -
Harlem High School
Machesney Park, IL08-2005
Skills
- Customer satisfaction
- Order taking
- Organization
- Guest service
- Exceptional communication
- Menu recommendations
- Cash handling
- POS system operation
- Order accuracy
- Suggestive selling
Timeline
Restaurant Server
Backyard Grill and Bar
02.2023 - Current
Bar Server/Bartender Shift Manager
Fozzys Bar and Grill
08.2021 - 10.2023
Warehouse Worker
Amazon
10.2020 - 07.2021
Restaurant Manager/Server/Bartender
Backyard Grill and Bar
12.2012 - 10.2020
No Degree - Nursing
Rock Valley College
No Degree - CNA
Highland Community College
GED -
Harlem High School
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