Summary
Overview
Work History
Education
Skills
Timeline
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April Benslay

Shelbyville

Summary

Adept at HIPAA compliance and customer service, I enhanced patient satisfaction and streamlined insurance processes. My background in office administration and team collaboration led to significant improvements in workflow efficiency. Leveraging strong multitasking abilities and a commitment to excellence, I consistently exceeded service-level agreements, fostering loyalty and operational excellence.

Overview

7
7
years of professional experience

Work History

Patient Service Representative

Heartland Dental
04.2024 - Current
  • Participated in ongoing training programs related to HIPAA compliance, maintaining up-to-date knowledge on regulatory requirements.
  • Verified insurance eligibility and coverage for patients.
  • Handled sensitive patient concerns with professionalism and empathy, fostering an atmosphere of trust within the clinic.
  • Filed and maintained patient records in accordance with HIPAA regulations.
  • Used Software to schedule appointments.
  • Managed patient registration process, confirming data accuracy and completeness.
  • Improved patient satisfaction by providing exceptional customer service during check-in and check-out processes.
  • Provided exceptional customer service to patients, answering questions and addressing concerns.
  • Assisted patients in filling out check-in and payment paperwork.
  • Facilitated patient registration by accurately entering demographic and insurance information into electronic health record systems.
  • Entered patient demographic and insurance data into electronic medical record system.
  • Processed medical records requests efficiently, safeguarding patient privacy while ensuring timely information access for healthcare providers.
  • Assisted with insurance verification tasks, ensuring accurate billing and timely reimbursement for services rendered.
  • Served as a reliable source of information for patients regarding appointment scheduling, insurance coverage inquiries, and general office policies.
  • Took copayments and compiled daily financial records.
  • Actively participated in team meetings focused on improving workflows and enhancing overall practice performance.
  • Handled complex insurance pre-authorization processes accurately, enabling timely delivery of necessary medical services.

Customer Advocate 2

Blue Cross and Blue Shield
07.2021 - 03.2024
  • Handled difficult customer situations with grace and professionalism, consistently meeting first-call resolution metrics.
  • Provided exceptional customer service to high-volume customer base, resolving issues, answering inquiries and providing product information.
  • Listened to customers in actively to assess issues and provide accurate information.
  • Developed and maintained strong customer relationships by promptly addressing and resolving customer concerns.
  • Conducted thorough research to provide accurate information and resolve complex issues for customers.
  • Documented customer concerns and inquiry resolutions in internal computer system.
  • Generated higher customer loyalty by consistently meeting or exceeding service-level agreements and performance metrics.
  • Collaborated with team members to ensure consistent high-quality service delivery across the organization.
  • Contributed ideas for process improvements that led to reduced wait times for customers seeking assistance over the phone or via email/chat platforms.
  • Responded proactively and positively to rapid change.
  • Maintained up-to-date knowledge of product and service changes.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.

Assistant House Manager

Moultrie County Beacon
03.2019 - 06.2021
  • Provided exceptional customer service, ensuring guest needs were met promptly and courteously.
  • Handled guest complaints professionally and efficiently, ensuring a satisfactory resolution for all parties involved.
  • Assisted in training new team members, resulting in increased productivity and overall service quality.
  • Supervised housekeeping staff performance, offering feedback and guidance for continuous improvement.
  • Collaborated with the House Manager in developing staff schedules, ensuring optimal coverage during peak times.
  • Monitored compliance with local regulations pertaining to health, safety, sanitation standards at all times within the property premises.
  • Streamlined housekeeping operations for improved efficiency, leading to a consistently clean and welcoming environment.
  • Maintained inventory of supplies and equipment, placing timely orders to avoid stockouts and ensure smooth functioning.
  • Oversaw budget to manage expenditures and control costs.
  • Assisted residents with daily hygiene and living tasks.
  • Supervised residents preparing meals and handling chores and provided constructive feedback.

Cook

Sullivan Rehabilitation and Healthcare Center
09.2017 - 03.2018
  • Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
  • Maintained a clean and sanitary workspace, ensuring compliance with health and safety regulations.
  • Prepared meals efficiently under time constraints for timely service during peak hours.
  • Demonstrated strong multitasking skills, managing multiple orders simultaneously without sacrificing quality or presentation.
  • Prepared food items in compliance with recipes and portioning control guidelines.
  • Checked for quality, kept track of old and new items and rotated stock to confirm freshness of food and ingredients.
  • Assisted in inventory management and ordering supplies, maintaining adequate stock levels for efficient kitchen operations.

Education

Shelbyville High School
Shelbyville, IL

GED -

Lake Land College
Mattoon, IL
05.2017

Skills

  • Customer service
  • HIPAA compliance
  • Insurance verification
  • Insurance verifying
  • Medical terminology
  • Office administration
  • Data entry proficiency
  • Document filing
  • Medical billing
  • Verbal and written communication
  • Phone etiquette
  • Multitasking and organization
  • Team collaboration

Timeline

Patient Service Representative

Heartland Dental
04.2024 - Current

Customer Advocate 2

Blue Cross and Blue Shield
07.2021 - 03.2024

Assistant House Manager

Moultrie County Beacon
03.2019 - 06.2021

Cook

Sullivan Rehabilitation and Healthcare Center
09.2017 - 03.2018

Shelbyville High School

GED -

Lake Land College

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