Summary
Overview
Work History
Education
Skills
Interests
Timeline
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April Armstrong

Mount Sterling

Summary

Dynamic manager with a proven track record at Harpers Oil, excelling in customer engagement and team leadership. Enhanced operational efficiency and safety, while effectively managing budgets to boost profitability. Skilled in strategic decision-making and fostering collaborative teamwork, ensuring high-quality service delivery and employee satisfaction.

Insightful Manager with experience directing and improving operations through effective employee motivational strategies and strong policy enforcement. Proficient in best practices, market trends and regulatory requirements of industry operations. Talented leader with analytical approach to business planning and day-to-day problem-solving.

Overview

22
22
years of professional experience

Work History

Manager

Harpers Oil
03.2009 - 02.2011
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Controlled costs to keep business operating within budget and increase profits.
  • Improved safety procedures to create safe working conditions for workers.
  • Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
  • Oversaw inventory management, optimizing stock levels, and reducing waste.

Private Nanny

Denise Waldon
04.2004 - 02.2009
  • Developed strong relationships with parents, maintaining open communication about each child''s progress and needs.
  • Oversaw household duties such as light housekeeping tasks or running errands when required.
  • Played games, worked on puzzles, and read books to young children.
  • Prepared healthy, age-appropriate snacks and meals.
  • Built positive and nurturing environments to support child social and emotional growth.
  • Bathed, dressed, and helped with teeth brushing as part of bedtime preparation.
  • Led indoor and outdoor activities to entertain and occupy children.
  • Promoted healthy eating habits by preparing nutritious meals and snacks on a daily basis.

Line Assembler

Eaton Corporation
05.2001 - 09.2003
  • Collaborated with team members to meet production deadlines and maintain a consistent workflow.
  • Ensured product quality through thorough inspection of assembled items before moving them to the next stage in the process.
  • Increased productivity by quickly identifying issues in the assembly process and making necessary adjustments or repairs.
  • Met daily quotas consistently by always working hard and efficiently with little downtime.
  • Assembled components with minimal supervision, exceeding expected project milestones.
  • Assisted quality assurance by inspecting items and removing defective parts.
  • Reduced assembly time with proficient use of hand tools, power tools, and specialized equipment.

Houskeeper

Doctors Hospital
09.1995 - 02.2000
  • Maintained a spotless environment for guests through diligent daily housekeeping tasks.
  • Used chemicals by following safety protocols and procedures to avoid burns and injuries.
  • Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
  • Maximized efficiency of housekeeping operations through effective communication with team members and supervisors.
  • Adhered to professional house cleaning checklist.
  • Improved overall cleanliness ratings by implementing new cleaning techniques and products as needed.
  • Enhanced guest satisfaction by maintaining high standards of cleanliness and hygiene in rooms and common areas.

Housekeeper

Memorial Medical Center
01.1989 - 05.1995
  • Disinfected and mopped bathrooms to keep facilities sanitary and clean.
  • Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
  • Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
  • Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
  • Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
  • Upheld high standards of sanitation in common areas, contributing to an inviting atmosphere for guests.
  • Disposed of trash and recyclables each day to avoid waste buildup.

Education

GED -

Lawrence Education Center
Springfield, IL

No Degree - Computer Programming

Lincoln Land Community College
Springfield, IL

Associate of Science - History

John Wood Community College
Quincy, IL
05-2026

Skills

  • Customer engagement
  • Effective team leadership
  • Prioritization and scheduling
  • Strategic decision-making
  • Team development
  • Clear and concise communication
  • Team leadership
  • Proficient in delegating tasks
  • Behavior management strategies
  • Oversight of financial documentation
  • Collaborative teamwork
  • Proficient in computer applications

Interests

  • I like working with my hands and fixing things
  • Tech enthusiast, passionate about exploring the latest advancements and innovations
  • Avid Reader
  • Supporting STEM education initiatives and mentorship programs
  • I enjoy helping others and giving back to the community
  • DIY and Home Improvement
  • Yoga
  • Mindfulness Practices
  • Historical Exploration
  • Creative Writing
  • Personal Development and Self-Improvement

Timeline

Manager

Harpers Oil
03.2009 - 02.2011

Private Nanny

Denise Waldon
04.2004 - 02.2009

Line Assembler

Eaton Corporation
05.2001 - 09.2003

Houskeeper

Doctors Hospital
09.1995 - 02.2000

Housekeeper

Memorial Medical Center
01.1989 - 05.1995

GED -

Lawrence Education Center

No Degree - Computer Programming

Lincoln Land Community College

Associate of Science - History

John Wood Community College

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April Armstrong