Summary
Overview
Work History
Education
Skills
Websites
Timeline
Generic

Anwaar Saadeh

Chicago

Summary

Dynamic professional with a proven track record at Google, excelling in strategic planning and customer retention. Achieved $500,000 revenue growth through innovative cross-selling and enhanced client satisfaction. Skilled in CRM software and adept at fostering strong relationships, driving significant improvements in client outcomes and team efficiency.

Overview

6
6
years of professional experience

Work History

Case Manager

ICNA Relief USA
06.2024 - Current
  • Establish partnerships with local organizations, increasing access to job training programs for clients.
  • Serve as a liaison between clients and service providers, ensuring access to needed resources.
  • Lead interdisciplinary meetings to review and update client care plans.
  • Conduct comprehensive client assessments to identify needs, risks, and goals, resulting in 75% improvement in client outcomes within six months.
  • Develop individualized care plans by collaborating with clients, families, and service providers, ensuring alignment with client goals.
  • Maintain accurate case records and submit monthly reports, achieving 100% compliance with state documentation standards.

Account Manager

Google
07.2022 - 03.2023
  • Increased revenue for Cloud division by $500,000 through cross-selling within a defined portfolio of clients across 15 industries.
  • Developed a customer success framework adopted by Google Cloud Midwest team, improving retention and client satisfaction by 30%.
  • Revitalized relationships with at-risk accounts, resulting in renewed contracts worth $750,000.
  • Increased customer satisfaction ratings by 45%, as reflected in post-service surveys.
  • Successfully coordinated and implemented customer success strategies that led to faster development of Cloud Architecture.
  • Trained and mentored new Account Managers, improving team efficiency and digital transformation.
  • Recognized for Top-Selling Account Manager in Q1 and maintaining a top client retention rate across the team.

Digital Solutions Representative

Loadsmart
06.2021 - 02.2022
  • Built and maintained strong relationships with 60 decision-makers, contributing to repeat business worth $800,000.
  • Collaborated with Marketing to create campaigns that increased lead generation for digital solutions by 15%.
  • Provided insights that led to the development of a new price scale, increasing revenue by 30%.
  • Closed deals worth $1,000,000 with key accounts by showcasing the ROI of TMS implementation.
  • Acted as the primary liaison for 30 key accounts, ensuring successful project delivery and client satisfaction.
  • Implemented tailored digital strategies that improved customer KPIs, such as a 70% increase in efficiency.
  • Analyzed customer data and recommended changes that lead to 60% reduction in costs for onboardings.
  • Achieved a 90% renewal rate for digital services, ensuring consistent revenue from existing clients.

Partner Support Specialist

Apple
10.2019 - 06.2021
  • Conducted training sessions for allocated partners, improving their knowledge and performance by 85%.
  • Helped partners increase sales of company products by 120% in Q3, generating an additional $870,000 in revenue.
  • Detected and addressed performance gaps for underperforming partners, leading to a 30% improvement in results.
  • Created a standardized partner communication plan, increasing information delivery efficiency.
  • Identified cross-selling opportunities within partner networks, resulting in $200,000 in incremental revenue.
  • Facilitated the rollout of new products to partners, driving 20% in additional revenue.
  • Acted as a subject-matter expert for 2 partners, enhancing their understanding of the company’s offerings.
  • Advocated for partners in internal meetings, influencing policy changes that streamlined processes by 30%.

Education

Bachelor of Arts - Political Science and Philosophy

Northeastern Illinois University
Chicago, IL
05-2022

Skills

  • CRM software
  • Strategic planning
  • Revenue forecasting
  • Project management
  • Risk assessment and mitigation
  • Contract negotiation
  • Customer retention strategies
  • Growth strategies
  • Business analytics

Timeline

Case Manager

ICNA Relief USA
06.2024 - Current

Account Manager

Google
07.2022 - 03.2023

Digital Solutions Representative

Loadsmart
06.2021 - 02.2022

Partner Support Specialist

Apple
10.2019 - 06.2021

Bachelor of Arts - Political Science and Philosophy

Northeastern Illinois University

Similar Profiles

CREATE PROFILE
Anwaar Saadeh