ANUSHA POTLA
Customer Service Associate | Store Associate
Eden Prairie
Summary
Customer-focused professional with 8+ years of experience supporting users, resolving issues, and working in fast-paced environments. Strong communication skills, positive attitude, and ability to quickly learn store systems. Dedicated to delivering excellent customer service and supporting team success.
Overview
10
10
years of professional experience
Work History
Customer Support / Application Support Specialist
01.2016 - Current
- - Assisted customers by understanding their needs and providing timely solutions
- - Communicated clearly with non-technical users via phone, email, and chat
- - Resolved issues efficiently to improve customer satisfaction
- - Worked in high-volume, deadline-driven environments
- - Followed company procedures and maintained accurate records
- - Collaborated with team members to ensure smooth operations
- Software Industry
Education
Bachelor of Science - Computer Science
VVIT
INDIA 05.2001 -
Skills
- - Customer service & support
- - Clear verbal communication
- - Handling customer questions & concerns
- - Team collaboration
- - Multitasking
AVAILABILITY
Flexible schedule | Available for weekends and holidays
Timeline
Customer Support / Application Support Specialist
01.2016 - Current
Bachelor of Science - Computer Science
VVIT
05.2001 -