Summary
Overview
Work History
Education
Skills
Timeline
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Antwain Davidson

17225 Arrowhead Trace

Summary

Dynamic Service Manager with a proven track record at Bryce Auto Sales, excelling in customer service and team leadership. Skilled in problem-solving and multitasking, I transformed customer complaints into loyalty opportunities, enhancing satisfaction and retention. Committed to workplace safety and fostering strong employee relations, I consistently drive operational efficiency and team success.

Overview

18
18
years of professional experience

Work History

Service Manager

Bryce Auto Sales
01.2023 - 12.2024
  • Resolved customer complaints in professional and timely manner.
  • Met with customers to discuss service needs and offer available solutions.
  • Resolved escalated customer complaints professionally, turning potentially negative experiences into opportunities for continued patronage.
  • Hired, trained and supervised team of service staff members to meet business goals.

Maintenance Technician

Temp Check
02.2020 - 02.2023
  • Operated varied hand and power tools to complete repairs.
  • Used problem-solving skills to alleviate issues efficiently with minimal supervision.
  • Troubleshot equipment breakdowns and performed preventive maintenance.
  • Followed work orders and specifications for machine and equipment replacement, repair, or maintenance.
  • Collaborated with team members to complete larger repair projects efficiently.
  • Reduced downtime by quickly diagnosing and resolving technical issues on machinery.
  • Performed electrical and mechanical repairs of production equipment to minimize downtime.

Custodian Supervisor

Phoenix Rising Management Group
04.2007 - 04.2014
  • Leveraged knowledge of industry best practices to establish effective processes and procedures for custodial staff.
  • Promoted a positive work atmosphere, fostering strong communication and collaboration among the custodial team.
  • Ensured high standards of cleanliness, maintaining a safe and hygienic environment for all building occupants.
  • Coordinated schedules effectively between multiple shifts, ensuring seamless transitions and maintaining continuity of custodial operations.
  • Proactively identified potential security risks within the facility, taking necessary steps to mitigate any issues before they became larger problems.
  • Handled emergency situations with a calm demeanor, leading the team to respond effectively and restore normal operations promptly.
  • Adhered to all regulatory guidelines related to health, safety, and environmental compliance while supervising custodial activities.
  • Established key relationships with vendors, negotiating favorable terms on contracts for supplies and services as needed.
  • Streamlined inventory management, ensuring adequate supplies were always available without excess stock.
  • Improved custodial efficiency by implementing a thorough and organized cleaning schedule.

Education

High School Diploma - Basic

Harper
Chicago, IL
06.1997

Skills

  • Positive attitude
  • Team leadership
  • Multitasking and organization
  • Problem-solving
  • Customer service
  • Reliable and responsible
  • Goal oriented
  • Trustworthy and honest
  • Employee relations
  • Workplace safety
  • Crew leadership

Timeline

Service Manager

Bryce Auto Sales
01.2023 - 12.2024

Maintenance Technician

Temp Check
02.2020 - 02.2023

Custodian Supervisor

Phoenix Rising Management Group
04.2007 - 04.2014

High School Diploma - Basic

Harper

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Antwain Davidson