Antonio Volpentesta
Minooka
Summary
Dedicated customer service specialist with a strong focus on building relationships and resolving issues. Known for exceptional communication skills and attention to detail, ensuring customer satisfaction in every interaction.
Overview
15
15
years of professional experience
2015
2015
years of post-secondary education
Work History
Driver
Amazon
Romeoville
10.2025 - Current
- Operated delivery vehicle to transport packages efficiently.
- Followed designated routes to ensure timely deliveries.
- Conducted pre-trip inspections to maintain vehicle safety standards.
- Communicated with dispatch regarding delivery status and challenges.
- Assisted in training new drivers on operational procedures.
- Provided excellent customer service by responding promptly to customer inquiries and complaints.
Cashier
Gas N Wash
Plainfield
07.2025 - 10.2025
- Processed customer transactions efficiently and accurately.
- Maintained cleanliness and organization of the checkouts.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Helped customers find specific products, answered questions, and offered product advice.
- Performed other duties as assigned by management.
Driver
DoorDash
Orland Park
01.2023 - 07.2025
- Followed all traffic laws and safety protocols during driving.
- Resolved customer inquiries and complaints professionally during deliveries.
- Delivered goods in a timely fashion while adhering to speed limits and other traffic regulations.
- Transported and safely delivered items to prevent damage or loss.
- Drove safely in all weather conditions including rain, snow, sleet, ice.
Sales Associate
Surplus Appliances
Orland Park
04.2024 - 08.2024
- Demonstrated product features and functionality to enhance customer understanding.
- Processed sales transactions accurately and efficiently at the register.
- Maintained store cleanliness and organization to provide a welcoming environment.
- Resolved customer inquiries and complaints in a professional manner.
- Participated in training sessions to improve sales techniques and product knowledge.
- Utilized point-of-sale systems for tracking inventory and sales data effectively.
- Helped customers find specific products, answered questions, and offered product advice.
- Worked with fellow sales team members to achieve group targets.
- Sold various products by explaining unique features and educating customers on proper application or usage.
- Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
- Upsold additional items based on customer interests and needs.
- Inspected incoming shipments for accuracy and damage before processing.
- Unloaded trucks efficiently using hand jacks and pallet movers.
- Labeled products to ensure efficient identification and pricing of items.
- Maintained accurate records of all unloaded merchandise including quantity and brand of appliances received.
Assistant Front End Manager
Jewels Osco
Saint Charles
09.2018 - 03.2022
- Assisted in managing daily store operations and customer interactions.
- Coordinated staff schedules and ensured proper coverage during peak hours.
- Implemented training programs for new employees on service standards.
- Monitored inventory levels and assisted with stock replenishment processes.
- Collaborated with team members to maintain a clean and organized store environment.
- Resolved customer inquiries and complaints to enhance satisfaction levels.
- Developed and implemented strategies to increase customer satisfaction ratings.
- Established goals for team members to encourage productivity and efficiency.
- Created weekly work schedules for all front end staff members.
- Maintained up-to-date knowledge of store policies regarding payments, returns, and exchanges.
- Assisted customers with product selection, inquiries, and checkout processes.
- Managed daily operations of the front end area including opening and closing duties.
- Supervised cashiers in handling transactions accurately and efficiently.
- Tracked employee hours to ensure accurate payroll records were maintained.
- Coordinated with other departments on promotional campaigns and special events.
- Regularly evaluated performance of individual team members and provided constructive feedback.
- Promoted store loyalty program to increase customer engagement and drive consistent sales.
- Conducted regular audits to ensure accuracy of inventory records.
Customer Service Manager
Walmart
Saint Charles
07.2016 - 03.2018
- Managed customer service team to ensure high-quality support.
- Resolved customer complaints and provided effective solutions.
- Trained staff on customer service protocols and best practices.
- Coordinated scheduling to maintain adequate service coverage.
- Established positive rapport with customers, managers and customer service team members to maintain positive and successful work environment.
- Maintained knowledge of company products and services to promptly resolve complaints and concerns.
- Monitored staff performance to ensure adherence to customer service standards.
Cashier
Dominicks Grocery
Matteson
06.2011 - 05.2013
- Processed customer transactions efficiently and accurately.
- Maintained cleanliness and organization of the checkout area.
- Assisted customers with product inquiries and store navigation.
- Handled cash, credit, and debit payments securely.
- Collected payments and provided accurate change.
- Greeted customers and answered any questions they had about the store's products and services.
Education
Rich Central
Olympia Fields, ILSome College (No Degree) - Business Management
College of DuPage
Glen Ellyn, ILSkills
- Time management
- Customer relationship management
- Training and mentoring
- Problem solving
- Attention to detail
- Positive and professional
- Complex Problem-solving
- Sales strategies
- Excellent people skills
References
References available upon request.
Timeline
Driver
Amazon
10.2025 - Current
Cashier
Gas N Wash
07.2025 - 10.2025
Sales Associate
Surplus Appliances
04.2024 - 08.2024
Driver
DoorDash
01.2023 - 07.2025
Assistant Front End Manager
Jewels Osco
09.2018 - 03.2022
Customer Service Manager
Walmart
07.2016 - 03.2018
Cashier
Dominicks Grocery
06.2011 - 05.2013
Rich Central
Some College (No Degree) - Business Management
College of DuPage