Antonio Ayala
Falu Creative
Chicago,IL
2
Languages
1
Certification
13
years of professional experience
Dedicated IT professional with a proven record in systems automation, infrastructure management, and end-user support across multi-campus environments. Experienced in building scalable automation, managing mixed-OS fleets, and optimizing technology operations to reduce downtime and costs. Skilled in both leadership and hands-on technical work, with a background as a Dean of Culture that strengthens communication, collaboration, and organizational systems.
IT professional with proven track record in delivering impactful technology solutions. Known for fostering collaboration and driving results, adaptable to evolving project needs. Expertise in system analysis, project management, and client communication, ensuring reliability and efficiency in every task.
Work History
IT Consultant
2 Years- Led IT strategy development to enhance operational efficiency across client projects.
- Managed cross-functional teams to implement technology solutions tailored to client needs.
- Streamlined system integration processes, improving overall project delivery timelines.
- Conducted comprehensive needs assessments to identify client requirements and recommend appropriate technologies.
- Developed machine learning models to enhance predictive analytics capabilities.
- Led cross-functional teams in deploying AI solutions for business optimization.
- Streamlined data processing workflows, improving efficiency in model training.
- Analyzed system performance and identified areas for improvement and scalability.
- Developed polished visualizations to share results of data analyses.
- Improved data collection methods by designing surveys, polls and other instruments.
IT Coordinator
3 Years 9 Months- Manage IT infrastructure and systems across three campuses (Academy, Central, Shorewood).
- Administer Google Workspace, Microsoft 365, and Mosyle MDM for 500+ devices, ensuring seamless access and security.
- Deploy and maintain Unifi networks, Pulseway RMM, and Windows Server resources to support reliable IT operations.
- Implement automation systems for onboarding, asset tracking, and license management to streamline processes and enhance resource visibility.
- Coordinated IT support for staff and students, ensuring seamless technology integration in educational programs.
- Managed hardware and software installations, maintaining optimal performance of all classroom technology.
- Developed training materials for staff on new systems and tools, enhancing user proficiency and confidence.
- Implemented network security measures, safeguarding sensitive data against potential breaches.
- Streamlined IT processes by evaluating system performance and recommending improvements for efficiency.
Client Engagement & Back-End IT Operations
2 Years 6 Months- Oversaw technical and client engagement operations, enhancing service delivery for high-traffic venue.
- Maintained and optimized point-of-sale, surveillance, and network systems to ensure operational reliability.
- Coordinated with management on digital asset security and access control, ensuring continuous system uptime.
- Coordinated with management on digital asset security, access control, and system uptime.
- Part-time
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
IT Lead
1 Year- Supported 17+ campuses across Chicago by resolving IT tickets for Windows, macOS, ChromeOS, and iOS, enhancing user experience.
- Oversaw AV systems and ensured network uptime while managing endpoint deployments to maintain operational efficiency.
- Contributed to administration and training for Google Workspace and Microsoft 365, improving team collaboration and tool adoption.
Dean of Culture
7 Years- Directed school-wide culture and behavior systems, enhancing student development for 600+ students.
- Led a team of deans and culture staff, ensuring consistency in discipline, attendance, and engagement.
- Partnered with administration to align SEL, attendance, and restorative justice initiatives.
- Built communication frameworks among families, staff, and leadership to strengthen community engagement.
- Supported school technology adoption efforts, laying the foundation for transition into IT.
Education
Cybersecurity Boot Camp Certificate - Business Management
Skills
IT infrastructure
Network administration
Automation
Google Workspace
Microsoft 365
Mosyle
Pulseway
Technical consulting
MacOS
PowerShell
Vendor management
Asset management
Software implementation
Project management
Apps Script
BYOD management
Software development
Certification
CompTIA Security+ (In Progress – ready to obtain within 60 days if required)
Languages
English
Native or Bilingual
Spanish
Professional Working
Timeline
IT Consultant
Falu Creative
08.2024 - CurrentRead More
Client Engagement & Back-End IT Operations
Gino & Marty’s
01.2023 - 07.2025Read More
IT Coordinator
Guiding Light Academy
02.2022 - 11.2025Read More
IT Lead
Noble Schools
01.2021 - 01.2022Read More
Dean of Culture
Butler College Prep (Noble Network of Charter Schools)
01.2014 - 01.2021Read More
Northwestern University
Cybersecurity Boot Camp Certificate from Business Management
Read More