Anton Krokhin

• Performed DEA (Data Entry Associate) and COS-AR (Case Order System - Audit and Reconciliation) tasks to ensure order accuracy and compliance.
• Conducted order audits and reconciliations to identify and correct discrepancies before shipment.
• Quickly identified lost or misplaced packages and reinstated them into the system to ensure timely delivery to customers.
• Utilized scanners, software, and automation systems to track and manage inventory movement.
• Investigated and resolved order discrepancies, prepared reports, and collaborated with other departments.
• Optimized processes to enhance warehouse efficiency and reduce delays.

• Configured and optimized switches, routers, and network devices to enhance performance and reliability.
• Performed network troubleshooting and resolved issues related to routers, layer 2 and 3 switches, and network firewalls.
• Monitored network traffic, ensuring optimal performance and implementing load balancing solutions.
• Developed and deployed custom scripts to automate repetitive tasks and streamline network operations.
• Generated daily performance reports on key network metrics, including uptime, performance, and security incidents.
• Collaborated with network engineers to configure and maintain monitoring systems and improve network stability.
• Implemented disaster recovery protocols to minimize downtime during critical failures.
• Provided 24/7 support coverage, ensuring quick resolution of issues during outages and peak periods.

• Configured hardware, devices, and software to set up work stations for employees. Created user accounts and assigned permissions.
• Installed, configured, and maintained Linux-based operating systems, ensuring optimal system performance.
• Created and updated manuals and references for employees, FAQs, and knowledge base articles to empower assistance to customers.
• Conducted regular training sessions for junior Technical Support Specialist to improve team knowledge and skills.
• Analyzed and tracked team performance using KPIs to identify areas for improvement.

• Provided technical support to clients by troubleshooting and resolving networking-related issues.
• Assisted customers in identifying and resolving technical challenges, offering actionable solutions.
• Configured network switches to set up internet access, ensuring optimal network performance and connectivity.
• Collaborated with engineering teams to diagnose and address root causes of recurring technical problems, improving long-term system stability.
• Demonstrated strong problem-solving skills while working independently and as a team player to ensure timely issue resolution.