Antoinette Stampley
Dolton
Summary
Dynamic customer service professional with a proven track record at Southwest Airlines, excelling in problem resolution and active listening. Recognized for enhancing customer loyalty through empathetic complaint resolution and efficient order management. Adept at navigating complex systems, ensuring accuracy, and fostering a positive service environment.
Overview
22
22
years of professional experience
Work History
Customer Service Representative
Southwest Airlines
05.2018 - 03.2023
- Utilized airline reservation systems to manage passenger information and maintain accurate records.
- Provided support during peak travel periods by adapting to dynamic situations and prioritizing tasks effectively.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Customer Care Representative
Aramark
08.2015 - 08.2017
- Resolved customer inquiries efficiently through various communication channels, enhancing overall satisfaction.
- Managed order processing and tracking using company-specific systems to ensure timely delivery of services.
- Collaborated with team members to address client concerns, fostering a positive service environment.
- Assisted in developing training materials for new hires, promoting consistent adherence to service standards.
- Maintained accurate records of customer interactions and transactions for quality assurance purposes.
- Adapted quickly to changing priorities in a fast-paced environment, ensuring uninterrupted support for customers.
- Contributed to team meetings by sharing insights on customer trends and potential areas for improvement.
Customer Care Representative
UPS
08.2011 - 08.2015
- Actively participated in weekly team meetings, discussing challenges faced as well as solutions implemented towards improving overall departmental performance.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Navigated multiple computer systems and applications to find information.
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
Administrative/ Customer Care
Jesse Brown/Stratton VA Hospital
08.2007 - 08.2009
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Worked flexible hours across night, weekend, and holiday shifts.
- Managed time efficiently in order to complete all tasks within deadlines.
Ticket Agent
Union Pacific Railrod
08.2001 - 08.2005
- Processed ticket transactions efficiently, ensuring accuracy and customer satisfaction.
- Ensuring compliance with company policy and thesafety rules.
- Addressed service inquiries from passengers.
Education
Bachelor of Arts - Communications
Chicago State University
Chicago, ILSkills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Problem resolution
Timeline
Customer Service Representative
Southwest Airlines
05.2018 - 03.2023
Customer Care Representative
Aramark
08.2015 - 08.2017
Customer Care Representative
UPS
08.2011 - 08.2015
Administrative/ Customer Care
Jesse Brown/Stratton VA Hospital
08.2007 - 08.2009
Ticket Agent
Union Pacific Railrod
08.2001 - 08.2005
Bachelor of Arts - Communications
Chicago State University