Antoinette Ginocchio
Willowbrook
Summary
Dynamic and detail-oriented Certified Medical Assistant with proven expertise in electronic health records and patient education at Duly Health and Care. Adept at optimizing workflows and enhancing patient relations, I excel in delivering compassionate care while ensuring compliance with HIPAA regulations. Committed to continuous improvement and effective team collaboration as the main resource person for direction and problem-solving. Detail-oriented professional with strong skills in medical terminology, electronic health records management, and patient relations. Committed to enhancing patient experience through effective communication and problem-solving.
Overview
33
33
years of professional experience
1
1
Certification
Work History
Physician Office Assistant
Duly Health and Care
Naperville
12.2022 - Current
- Assisted physicians with scheduling appointments and managing medical records.
- Prepared patient charts and ensured accurate documentation for physician review.
- Manage physicians incoming calls and questions and resolutions within appropriate ability.
- Coordinated patient referrals to specialists while maintaining timely follow-up procedures.
- Prepared charts for physicians prior to patient visits.
- Answered phones, scheduled appointments, managed incoming and outgoing mail.
- Assisted in educating new staff members on office procedures and protocols.
- Adhered to HIPAA requirements to safeguard patient confidentiality.
- Communicated with patients with compassion while keeping medical information private.
- Assists Site nurse with duties in absence.
- Assisted nursing staff with prescription refills and follow-up calls.
- Managed prior authorizations for MDs.
- Assisted MDs in medical paperwork (FMLA and Workers' Compensation forms).
- Assisted with reorder of labs, test(s), medications with MD direction.
Certified Medical Assistant - AAMA
Duly Health and Care
Naperville
04.2009 - Current
- Assisted healthcare providers with patient examinations and procedures.
- Prepared patients for exams by taking vital signs and medical histories.
- Scheduled appointments and coordinated patient follow-up care.
- Managed patient records using electronic health record systems.
- Educated patients on treatment plans and medication instructions.
- Collaborated with team members to ensure efficient clinic operations.
- Administered injections and performed basic lab tests as directed.
- Maintained cleanliness and organization of exam rooms and supplies.
- Administered injections, immunizations, medications, wound dressings and other treatments according to physician instructions.
- Assisted physicians and nurses with patient exams, including taking vital signs, preparing exam rooms, and updating medical records.
- Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
- Conducted diagnostic tests such as EKGs or hearing screenings in accordance with established protocols.
- Educated patients about medications, procedures and physician's instructions.
- Scheduled appointments for patients via phone and in person.
- Answered patient calls promptly and directed inquiries to the appropriate department when needed.
- Collected urine samples from patients for drug screens or pregnancy tests when necessary.
- Prepared specimens for laboratory testing and performed routine laboratory tests.
- Contacted pharmacies to submit and refill patients' prescriptions.
- Maintained accurate records of patient visits including diagnosis information, treatment notes, prescriptions.
- Managed inventory of medical supplies ensuring adequate stock levels were maintained at all times.
- Assessed, documented, and monitored vital signs for patients within outpatient setting.
- Ensured that all equipment was functioning correctly prior to use during patient examinations or treatments.
- Secured patient information and maintained patient confidence by completing and safeguarding medical records.
- Provided support to patients by helping them fill out forms and answering their questions about health care services.
- Administered rapid tests for COVID and strep to help clinical staff assess conditions.
- Obtained insurance authorizations for prescribed medications or treatments for patients in need of financial assistance programs.
- Performed preliminary physical tests to accurately record results in patient history summary.
- Processed payments from patients accurately using cash registers or computerized systems.
- Assisted with scheduling patient appointments and follow-up visits.
- Cleaned and maintained medical equipment following procedures and standards.
- Documented notes during patient visits.
- Collected, labeled and stored laboratory specimens properly prior to testing.
- Explained treatment procedures and physicians' instructions.
- Changed dressings on wounds to prevent infection and check for healing.
- Contacted medical facilities to schedule patients for admission.
- Operated electrocardiogram (EKG) to administer diagnostic tests.
Title Specialist
Washington Mutual
Downers Grove
04.1996 - 06.2008
- Conducted title searches to verify property ownership and liens.
- Reviewed legal documents for accuracy and compliance with regulations.
- Prepared title insurance policies and related documentation for clients.
- Coordinated with lenders, realtors, and clients to facilitate transactions.
- Analyzed property records to identify potential issues or discrepancies.
- Maintained organized files and records of all title transactions processed.
- Assisted clients with inquiries regarding title information and processes.
- Collaborated with team members to ensure efficient workflow on projects.
- Provided advice on how to resolve complex title-related issues that arise during transactions.
- Assisted customers with questions regarding their titles or the process of obtaining one.
- Conducted lien searches on properties to ensure all liens were cleared prior to closing.
- Resolved disputes over ownership rights by researching deed records and interpreting legal documents.
- Researched relevant laws, regulations, and policies to ensure accuracy of titles.
- Verified legal descriptions of properties for accuracy.
- Maintained records of all pertinent information concerning each transaction involving titles.
- Reviewed title documents and provided guidance on title related matters.
- Monitored changes in legislation that could affect the status of existing titles.
- Prepared reports detailing status of titles in order to facilitate transactions.
- Advised clients on best practices for transferring titles from one party to another.
- Performed due diligence to identify any potential issues with a given title.
- Assisted attorney in title search operations and checked title issues in coordination with supervisor.
- Collaborated with attorneys and other professionals as needed when dealing with complicated title matters.
- Coordinated efforts among multiple stakeholders involved in a single transaction involving a title transfer.
- Identified discrepancies between public records and actual land usage or zoning restrictions.
- Investigated claims of fraud or misrepresentation related to real estate titles.
- Ordered title reports for issuing title insurance, identified and resolved title defects and satisfied existing liens and encumbrances against property or principals.
- Participated in regular meetings with management team members to discuss progress on projects.
- Compiled and submitted title-related documents to local government offices for recording and filing.
- Ensured compliance with federal, state, and local laws pertaining to real estate transactions.
- Advised clients on title-related matters, offering expert guidance on risk management and mitigation strategies.
- Facilitated the issuance of title insurance policies to protect buyers and lenders against title disputes.
- Reviewed closing documents for accuracy and completeness, ensuring compliance with state and federal regulations.
- Developed and implemented policies and procedures to enhance the efficiency and accuracy of title operations.
- Trained and mentored junior title specialists, fostering a culture of excellence and continuous improvement.
- Maintained regular communications with clients to discuss and resolve issues.
- Exchanged title-related information with realtors and lending personnel.
- Notified supervisor of possible delays and issues.
- Assessed legal materials to aid in key decision making.
Claims Clerk
Farmers Insurance Company
Aurora
03.1993 - 04.1996
- Processed claims efficiently using proprietary software systems.
- Reviewed documentation for accuracy and compliance with company policies.
- Communicated with clients to gather necessary information for claims processing.
- Evaluated incoming documents for completeness and accuracy prior to entering into system database.
- Updated customer accounts following successful resolution of their claim inquiry or dispute.
- Researched discrepancies between customer accounts and provided necessary adjustments as required.
- Maintained accurate records of all claims activities in accordance with company policies.
- Updated claim files and documented actions taken in a clear and concise manner.
- Maintained confidentiality of policyholder information in compliance with HIPAA regulations.
- Entered claim information accurately into database systems.
- Checked documentation for appropriate coding, catching errors and making revisions.
Education
Certified Medical Assistant - AAMA - Medical Assisting
Everest College
Aurora01-2009
High School Diploma -
Naperville Central High School
Naperville06-1978
Skills
- Medical terminology and clinical documentation
- Electronic health records management
- Appointment scheduling and patient intake
- Interpersonal communication and conflict resolution
- Customer service and patient relations
- Problem solving and workflow optimization
- Attention to detail and time management
- Patient education and confidentiality awareness
- HIPAA compliance and professionalism
- Telephone etiquette and strong communication
- Continuous learning and improvement
- Teamwork, adaptability, and self-motivation
Certification
- AAMA - Certification
- CPR, AED, OSHA, HIPPA and Additional quarterly and yearly company compliance testing.
Languages
English
Professional
References
References available upon request.
Timeline
Physician Office Assistant
Duly Health and Care
12.2022 - Current
Certified Medical Assistant - AAMA
Duly Health and Care
04.2009 - Current
Title Specialist
Washington Mutual
04.1996 - 06.2008
Claims Clerk
Farmers Insurance Company
03.1993 - 04.1996
Certified Medical Assistant - AAMA - Medical Assisting
Everest College
High School Diploma -
Naperville Central High School