Antoinette Collins
Blue Island
Summary
Dedicated professional with strong relationship-building and time management skills in high-pressure restaurant settings. Demonstrated ability to manage tables of varying sizes while delivering exceptional service. Committed to enhancing customer satisfaction and fostering long-term loyalty.
Overview
1
1
Certification
4
4
years of professional experience
Work History
Server/Bartender
Hook n Reel
Crestwood
12.2025 - 06.2026
- Prepared and delivered beverages promptly, adhering to proper service sequences enhancing guest satisfaction scores by 25%.
- Facilitated bottle service operations, providing tailored advice on selections and specials to enhance guest experience.
- Delivered exceptional service in high-energy environment, efficiently managing beverage orders for 200 guests nightly.
Server
Signature Steak
Chicago
06.2025 - 12.2025
- Presented menus and explained daily specials, showcasing expertise in wine pairings and fine cuisine to enhance guest experience.
- Monitored and anticipated guests' needs, delivering personalized service to create a seamless dining experience.
- Greeted guests warmly and professionally, provided prompt and courteous service throughout the meal.
- Took food and beverage orders, relaying them efficiently to kitchen and bar, ensuring timely service and guest satisfaction.
- Maintained a polished and professional appearance in accordance with fine dining standards.
Server/Bartender/Assistant Manager
Juicy seafood
Orland Park
12.2022 - 03.2025
- Managed daily sales of over 2,000 maintaining 100% accuracy in opening and closing tabs.
- Provided table service to restaurant patrons, taking orders, delivering food and beverages, and fostering a pleasant dining experience.
- Mixed and garnished 100+ nonalcoholic drinks daily at busy café, enhancing customer satisfaction through attention to detail and presentation.
Education
H/S Diploma -
Hillcrest High school
05-2014
Skills
- Beverage Preparation
- Cash handling
- Upselling Techniques
- Customer Service & Satisfaction
- Team management
- Team Collaboration
- Communication skills
- Negotiation
- Communication skills
Certification
- Basset certificate
- Food Handlers certificate
Languages
English
Timeline
Server/Bartender
Hook n Reel
12.2025 - 06.2026
Server
Signature Steak
06.2025 - 12.2025
Server/Bartender/Assistant Manager
Juicy seafood
12.2022 - 03.2025
H/S Diploma -
Hillcrest High school