Antoinette Bryant
Chicago
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
16
16
years of professional experience
Work History
Store Manager
Dtlr
Chicago
05.2021 - Current
- Lead and coach a team to uphold company customer service standards, ensuring an outstanding and friendly environment for customers.
- Monitor and control operational compliance, safety, and business standards to maintain store efficiency and performance.
- Assist in recruiting, selecting, and training store personnel, supporting their development in suggested selling and merchandising techniques.
- Conduct accurate merchandise inventory counts and address issues related to shrinkage to meet or exceed company goals.
Assistant Manager
CitiTrends
Chicago
01.2021 - 05.2021
- Assisted in managing daily store operations and supervised employee activities to ensure optimal performance and goal achievement.
- Maintained inventory controls and facilitated transactions, ensuring compliance with shrink control standards.
- Monitored sales activities to guarantee customer satisfaction and directed staff in sales, inventory, and cash reconciliation tasks.
4th Key Manager/Backroom Coordinator
Homegoods
Oak Lawn
03.2020 - 11.2020
- Managed daily store operations, including opening and closing procedures, overseeing sales floor associates, and ensuring compliance with safety standards.
- Coordinated and directed unloading and processing of shipments, facilitated store moves and resets, and finalized payroll activities.
Assistant Store Manager
Dollar Tree
Chicago
08.2015 - 03.2020
- Managed daily store operations, including opening and closing procedures, ensuring the store met all safety and operational standards.
- Finalized payroll and effectively coordinated staff assignments to maintain an organized and efficient workplace.
- Oversaw both the back of house and sales floor activities, providing leadership and support to staff during shifts.
Department Supervisor
H&M
Chicago
08.2012 - 05.2019
- Coordinated store operations by efficiently managing opening and closing procedures, overseeing back-of-house functions, and maintaining a comprehensive view of sales floor activities and staff performance.
- Enhanced staff development through effective training programs and task assignments, ensuring a well-prepared team capable of delivering high-quality customer service.
- Implemented company selling tools to inform commercial decisions, while ensuring compliance with safety standards and accurately finalizing payroll processes.
Multi-Channel Sales Associate
Best Buy
Chicago
11.2011 - 06.2012
- Facilitated efficient customer interactions by managing phone inquiries, resolving issues, and coordinating with other departments to ensure timely service, achieving a targeted customer processing time of under 10 minutes.
- Enhanced sales performance by identifying customer technology needs and providing tailored solutions across multiple channels, including phone, online, and in-store, contributing to profitable revenue growth.
Salesperson
Macy's
Chicago
11.2009 - 01.2011
- Assisted customers with product inquiries, facilitated smooth transactions, and effectively promoted store credit cards to new customers.
- Managed inventory and organized stock rooms, contributing to the efficient merchandising and layout of the sales floor.
Education
High School Diploma - General Education
Robbinsdale Cooper High School
New Hope, MN06.2002
Skills
- Customer service excellence
- Inventory control
- Team leadership
- Microsoft Office proficiency
- Word processing expertise
- Time management skills
- Training facilitation
- Retail operations management
- Store management experience
- Assistant manager role
- Sales strategy development
- Merchandising techniques
Timeline
Store Manager
Dtlr
05.2021 - Current
Assistant Manager
CitiTrends
01.2021 - 05.2021
4th Key Manager/Backroom Coordinator
Homegoods
03.2020 - 11.2020
Assistant Store Manager
Dollar Tree
08.2015 - 03.2020
Department Supervisor
H&M
08.2012 - 05.2019
Multi-Channel Sales Associate
Best Buy
11.2011 - 06.2012
Salesperson
Macy's
11.2009 - 01.2011
High School Diploma - General Education
Robbinsdale Cooper High School