Summary
Overview
Work History
Education
Skills
Timeline
Generic

ANTOINETTE BENSON

CHICAGO

Summary

Dynamic mental health professional with a proven track record at Heartland Alliance Health and Brightstar Community Outreach, excelling in crisis support and client representation. Skilled in analytical reasoning and case management, I foster collaboration and empower clients through tailored interventions, enhancing their well-being and promoting self-determination. Committed to improving service delivery and patient advocacy.

Overview

7
7
years of professional experience

Work History

Care Room Advocate

Brightstar Community Outreach
11.2023 - Current
  • Worked effectively with fellow team members to coordinate effective solutions to any question or concern.
  • Managed complex caseloads with diligence, prioritizing tasks to ensure timely resolution of cases.
  • Made referrals to appropriate services, following up to confirm patients received access to required care.
  • Conducted comprehensive client interviews, gathering relevant information to build a strong case foundation.
  • Enhanced client well-being by conducting comprehensive assessments and developing individualized care plans.
  • Facilitated client self-determination by providing education about available resources and empowering them to make informed decisions.
  • Developed culturally sensitive interventions tailored to the unique needs of diverse populations served in the agency setting.
  • Supported youth development by facilitating group sessions focused on building healthy relationships, self-esteem, and coping skills.
  • Provided emotional support to clients through active listening and empathetic communication, fostering strong therapeutic relationships.

Senior Mental Health Counselor

Heartland Alliance Health
03.2020 - 11.2023
  • Contributed to organizational goals by participating in strategic planning initiatives related to mental health service provision.
  • Improved staff communication and collaboration through regular team meetings and case conferences.
  • Collaborated with multidisciplinary teams to develop comprehensive care plans for patients, ensuring continuity of care.
  • Reduced crisis incidents within the facility through proactive risk assessments and timely interventions.
  • Implemented crisis intervention techniques when needed, deescalating situations effectively while maintaining patient safety.
  • Served as an advocate for patients'' rights within the community, fostering understanding and acceptance among stakeholders.
  • Facilitated psychoeducational groups to empower clients with coping strategies and self-management skills.

Participant Engagement Specialist

Heartland Alliance Health
03.2018 - 03.2020


  • Built strong relationships with clients through active listening and empathy, resulting in increased loyalty and retention.
  • Provided clerical support to company employees by copying, faxing, and filing documents.
  • Safeguarded sensitive information by adhering to strict confidentiality protocols regarding client records and personnel files.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Corresponded with clients through email, telephone, or postal mail.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.

Education

Associates in General Studies - General Studies

City Colleges of Chicago -Truman
Chicago, IL
05-2025

Skills

  • Efficient document management
  • Analytical reasoning
  • Client representation
  • Mentorship
  • Crisis support
  • Active listening
  • Collaboration and teamwork
  • Case management

Timeline

Care Room Advocate

Brightstar Community Outreach
11.2023 - Current

Senior Mental Health Counselor

Heartland Alliance Health
03.2020 - 11.2023

Participant Engagement Specialist

Heartland Alliance Health
03.2018 - 03.2020

Associates in General Studies - General Studies

City Colleges of Chicago -Truman

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ANTOINETTE BENSON