Anthony Wilson Jackson
Chicago
Summary
Accomplished manager specializing in financial reporting and capital project management in real estate. Proven track record of stabilizing properties and achieving high occupancy rates. Expertise in developing strong relationships with clients, customers, and vendors to ensure operational efficiency and strategic growth across diverse property portfolios.
Overview
12
12
years of professional experience
Work History
General Manager
MDA City Club Apartments
Chicago
05.2024 - Current
- Oversaw management of 272 apartments, increasing occupancy from 44% to 89% since August 2024.
- Supervised hiring and training of full staff of 12 in sales, maintenance, and concierge roles.
- Managed financial reporting on monthly, weekly, and daily bases for receivership and lenders.
- Directed capital improvement projects including boiler and chiller replacement, elevator modernization, and window replacement.
- Rebuilt relationships with clients, vendors, and brokers to restore trust and collaboration.
- Achieved renewal retention rates of 60% for 2025 and 71% year-to-date for 2026.
Dual-Site Manager
Met Lofts & Berkshire K2LA Apartments, Berkshire Management
Los Angeles
01.2023 - 02.2024
- Multi-site manager between August 2023-December 2023 for an additional 266 apartments in Downtown Los Angeles
- Maintained occupancy rate of 96.7% while minimizing concessions
- Achieved 47% resident retention, resulting in $105 average rent increase
- Initiated capital renovation of lobby, clubroom, model unit in addition to adding dog park
- Financial reporting inclusive of operating reports, target of opportunity calls, and pricing review/recommendations
- Achieved IREM, Energy Star, and LEED certifications in 2023
- - Lead region in monthly and quarterly manager and team meet and greets to discuss market trends, new software, and improvements
- - Achieved 4.4 Google star review, and 4.59 Kingsley review
- 177 & 266 apartments
Community Manager
Kinley West LA Apartments (Lease Up), Greystar Management
Los Angeles
03.2022 - 12.2022
- Stabilized lease-up building, achieving 90% occupancy within 16 months after August 2022.
- Managed complete building rebranding and renaming to enhance market appeal.
- Reduced delinquency by 35% in six months through effective tenant engagement strategies.
- Oversaw installation of full building screens and patio doors for improved aesthetics.
- Facilitated capital repairs for sump pump and manhole to ensure structural integrity.
- Developed relationships with local Fortune 500 companies to attract incoming new hires.
- Achieved average rent of $4.56 psf, with overall average rent reaching $3,692.
Community Manager
The Stewart Apartments, Greystar Management
Phoenix
08.2021 - 03.2022
- 312 apartments, 3 retail
- Lead team of (1) Assistant Community Manager, (2) Leasing Professionals, (1) Service Supervisor (2) Maintenance technicians
- Maintain working relationship with Sonder, offering 32 apartment homes
- Vendor communication, coordination, management, and implementation
- Spa renovation, door access update, soft renovation of interior common areas
- Rebranding of building and increasing occupancy from 89% at takeover and reducing delinquency
Community Manager
State and Grand Apartments, Greystar Management
Chicago
08.2020 - 08.2021
- 145 apartments, 1 retail
- Maintained average occupancy of 93% in the 2020 year
- Maintained expense savings of 13.15% to budget
- Maintained working relationship with 29-floor office building and Royal Sonesta
- Extensive review and correspondence with REA agreement
- Managed team of 1 Leasing Professional, 1 Head Engineer, and 1 Helper A
- Leased and marketed high end apartment-homes
- Average occupancy of 93.09% versus budget of 92.33%
- NOI favorable to the budget 36.84%
Property Manager
The Shelby Apartments, Village Green Management
Chicago
04.2019 - 08.2019
- 204 apartments, 2 retail
- Maintains detailed knowledge of market and sub-market through networks established/maintained with significant competitors
- Responsible for multi-million-dollar budget with direct focus on increasing Net Operating Income year over year in addition to drafting budgets and making recommendations for financial savings and gains
- During tenure, NOI 10% favorable for the 2019 year
- Occupancy average for 2019 year closed out at 95.06%
- GPR increased
- Maintains and enhances relations with prospects, residents, staff and vendors
- Establishes weekly leasing goals in order to achieve budgeted occupancy levels
- Processed and collected all current and past due rent charges
Assistant Property Manager
Legacy at Fox Valley, Village Green Management
Aurora
06.2018 - 04.2019
- 272 apartments
- Oversaw major capital projects including full property roof replacement, apartment renovations, clubhouse renovations
- Managed delinquency control efforts, achieving consistent month-over-month reductions
- Reducing exposure by maintaining current resident retention
- Conducted monthly competitor marketing surveys to ensure competitive pricing alignment
- Completed an accelerated 6-month training program
- Collaborated with peers to achieve monthly assignments and provide detailed feedback
Administrative Assistant
Westmont Village Apartments, Village Green Management
Westmont
01.2018 - 06.2018
- 558 apartments
- Collected and distributed all collateral to current residents
- Scanned in and assisted in the processing of all invoices
- Assisted Sales Consultants on tours and rentals of apartments
Customer Service Specialist
Nordstrom
Lombard
10.2017 - 04.2018
- Resolved and identified all customer complaints and concerns efficiently.
- Supported store events by engaging customers and promoting offerings.
- Managed yearly inventory for sales floor and back stock items.
- Processed transactions using POS system and handled phone transactions.
- Enrolled customers in loyalty program and opened new accounts.
Executive Assistant
Fulton Grace Realty
Chicago
04.2016 - 09.2017
- Assisted and managed the schedules of 3 top producing Real Estate Brokers
- Posted daily advertisements showcasing buildings to obtain prospects
- Processed applications including residency verifications, employment verifications as well as credit and background checks
- Assisted in showings for open houses as well as broker opens
Sales and Leasing Consultant
Coldwell Banker Real Estate
Chicago
09.2014 - 12.2015
- Scheduled and conducted tours for clients at luxury high-rise buildings while fostering relationships with on-site sales consultants
- Developed a robust client base through strategic networking and consistent follow-ups.
- Networked with businesses and potential clients to enhance visibility and promote services
Education
High School Diploma -
De La Salle Institute
Chicago, IL 06-2014
Skills
- Capital project management
- Operational budgeting
- Financial reporting (budget preparation, reclass and accruals, bank reconciliation)
- Occupancy management
- Resident Retention
- Customer relationship management
- Onesite, MRI, Yardi, CRM, Nexus, Ops Technology, and Procure to Pay (P2P)
- BiRadix, Yardi Matrix, Conversion Logix
- Microsoft office, word, excel, outlook
- Vendor communication
- Team leadership, management, mentorship, training and development
References
References available upon request
Timeline
General Manager
MDA City Club Apartments
05.2024 - Current
Dual-Site Manager
Met Lofts & Berkshire K2LA Apartments, Berkshire Management
01.2023 - 02.2024
Community Manager
Kinley West LA Apartments (Lease Up), Greystar Management
03.2022 - 12.2022
Community Manager
The Stewart Apartments, Greystar Management
08.2021 - 03.2022
Community Manager
State and Grand Apartments, Greystar Management
08.2020 - 08.2021
Property Manager
The Shelby Apartments, Village Green Management
04.2019 - 08.2019
Assistant Property Manager
Legacy at Fox Valley, Village Green Management
06.2018 - 04.2019
Administrative Assistant
Westmont Village Apartments, Village Green Management
01.2018 - 06.2018
Customer Service Specialist
Nordstrom
10.2017 - 04.2018
Executive Assistant
Fulton Grace Realty
04.2016 - 09.2017
Sales and Leasing Consultant
Coldwell Banker Real Estate
09.2014 - 12.2015
High School Diploma -
De La Salle Institute