Anthony Thompson
Cary
Summary
A results-driven District Manager with a primary focus on driving teams towards operational excellence and delivering exceptional customer experiences. Demonstrated expertise in multi-unit management, training, and leader development. Successfully overseen restaurant operations and ensured the thriving of each location under guidance. Draws upon a strong foundation in business management to cultivate a culture of growth and development. Plays a pivotal role in scaling operations and achieving significant milestones within a short time frame through leadership and collaborative efforts. Unwavering commitment lies in setting the benchmark for service excellence in the fast-casual dining industry.
Overview
13
13
years of professional experience
Work History
District Manager
MOD Pizza
06.2023 - Current
- Enhanced district employee levels from under-staffed status of 78% to an overstaffed state at 114% in just four months.
- Upgraded protocols to improve food safety compliance.
- Optimized auditing processes, resulting in a 15% improvement.
- Oversee 11 locations throughout Wisconsin
- Performed audits on cash handling procedures.
- Facilitated training programs for new and experienced leaders.
Training Manager
MOD Pizza
11.2022 - 06.2023
- Facilitated professional development for five General Managers.
- Implemented standardized training protocols across the region.
- Evaluated effectiveness of new programs through restaurant trials.
- Served on recruiting and talent acquisition committee.
- Executed responsibility for managing four notable corporate visits.
Owner
A.Thompson LLC
09.2019 - 05.2022
- Coordinated vehicle transportation.
- Managed the dispatch process efficiently.
- Led efforts in managing profit and loss statements effectively.
- Enhanced business relationships.
General Manager
Chipotle
10.2011 - 08.2019
- Oversaw multiple locations with an $11,000+ average daily sales.
- Achieved annual peak revenue of $2.3 million for the location managed.
- Supported completion of two new site rollouts.
- Worked alongside various training stores facilitating improved learning.
- Elevated eight individuals to General Manager positions during employment.
Education
Associate's - business management
William Rainey Harper College
Skills
- Effective Leadership
- Recruiting and hiring
- Strategic planning
- Customer service
- Training and coaching
- Operations management
- Multi-unit management
- Action plans
- Team building practices
- Staff development
- Policies and procedures
- Team recruiting and onboarding
Professional Highlights
- Over my 13-year career in the restaurant industry I have hired, developed, and promoted 10 general managers; one who is a District Manager and colleague.
- I turned around 5 struggling locations over my career.
Timeline
District Manager
MOD Pizza
06.2023 - Current
Training Manager
MOD Pizza
11.2022 - 06.2023
Owner
A.Thompson LLC
09.2019 - 05.2022
General Manager
Chipotle
10.2011 - 08.2019
Associate's - business management
William Rainey Harper College
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