Anthony Serratos

Professional Delivery Driver with experience transporting packages safely and efficiently between Amazon Fulfillment Centers, Amazon Distribution Centers, and United States Postal Service (USPS) facilities in multiple cities and towns. Experienced in operating a 26-foot Box Truck, following scheduled routes, and ensuring on-time deliveries while maintaining a strong commitment to safety and customer service.

Reliable, organized, and detail-oriented with experience using GPS navigation systems, performing vehicle inspections, and complying with company policies and Department of Transportation (DOT) safety regulations. Flexible schedule and willing to travel as required.

Professional Experience

Professional Delivery Driver

Key Responsibilities

• Transported packages safely between Amazon Fulfillment Centers, Amazon Distribution Centers, and United States Postal Service (USPS) facilities.
• Operated a 26-foot Box Truck on local and regional routes serving multiple cities and towns.
• Ensured on-time pickup and delivery of freight while meeting company schedules.
• Inspected cargo and verified shipping documentation before each trip.
• Loaded, secured, and transported packages to prevent damage during transit.
• Used GPS navigation systems to plan efficient routes and improve delivery performance.
• Performed pre-trip and post-trip vehicle inspections to ensure safe operation.
• Maintained communication with dispatch regarding route status and delivery updates.
• Followed all company procedures, traffic laws, and DOT safety regulations.
• Maintained a clean driving record and demonstrated safe driving practices.

Skills

• Safe and Defensive Driving
• 26-Foot Box Truck Operation
• Package Transportation and Freight Handling
• GPS Navigation and Route Planning
• Local and Regional Deliveries
• Time Management
• Attention to Detail
• Vehicle Safety Inspections
• Reliable and Dependable
• Excellent Organizational Skills
• Flexible Schedule
• Strong Work Ethic

Licenses

• Class C Driver's License (Non-CDL)

Results-driven Project Manager with experience leading residential and commercial property content recovery projects following fire, smoke, and water damage. Skilled in coordinating teams, managing logistics, operating 22-foot box trucks and Ram ProMaster cargo vans, and ensuring the safe handling, transportation, documentation, cleaning, restoration, and storage of customers' personal belongings.

Committed to delivering exceptional customer service during challenging situations by protecting valuable personal property, maintaining accurate inventories, and overseeing projects from initial content removal through restoration and final delivery. Strong organizational, leadership, and problem-solving skills with the ability to manage multiple projects while meeting deadlines and quality standards.

Fire, Water & Smoke Damage Restoration Company

• Managed residential and commercial content restoration projects following fire, smoke, and water damage.
• Coordinated daily operations, assigned work schedules, and supervised field technicians to ensure projects were completed safely, efficiently, and on schedule.
• Operated 22-foot box trucks and Ram ProMaster cargo vans to transport customers' belongings between damaged properties and restoration facilities.
• Conducted detailed inventories of customers' personal belongings using company procedures and documentation systems.
• Carefully packed, labeled, and transported furniture, electronics, appliances, artwork, legal documents, antiques, and other valuable items.
• Evaluated damaged contents to determine whether items were restorable or considered a total loss.
• Coordinated the cleaning, deodorization, restoration, and secure storage of salvageable items.
• Maintained chain of custody and proper documentation for customers' valuable and sensitive belongings.
• Scheduled pickups, deliveries, and warehouse operations to ensure efficient project completion.
• Communicated directly with homeowners, insurance adjusters, and restoration teams to provide project updates and resolve customer concerns.
• Ensured compliance with company safety procedures and quality standards throughout each project.
• Coordinated the return and delivery of restored belongings once customers were able to return to their homes.

• Project Management
• Team Leadership
• Logistics & Transportation Coordination
• Fire, Water & Smoke Damage Restoration
• Contents Pack-Out & Pack-Back Operations
• Inventory Management
• Customer Service & Client Communication
• Furniture & Electronics Handling
• Content Evaluation & Restoration Coordination
• Warehouse Operations
• Route Planning & GPS Navigation
• Time Management
• Problem Solving
• Attention to Detail
• Safety Compliance

• 22-Foot Box Truck
• Ram ProMaster Cargo Van
• Carpet and Upholstery Shampoo Extractor Machine
• Content Cleaning and Restoration Equipment
• Hand Trucks, Dollies & Moving Equipment
• Moisture Detection and Drying Equipment
• GPS Navigation Systems
• Inventory and Documentation Software

Experienced Cleaning Supervisor / Facilities Supervisor with a strong background leading commercial cleaning operations and specialized cleaning projects in office buildings and commercial facilities. Proven ability to supervise teams of up to 14 employees, coordinate daily operations, assign workloads, and maintain the highest standards of cleanliness, safety, and customer satisfaction.

Experienced in overseeing routine janitorial services, floor care, post-construction cleaning, conference and event setup, and operating a wide variety of industrial cleaning equipment. Strong leadership, communication, and organizational skills with the ability to work closely with both building management and company leadership to ensure operational excellence and exceed client expectations.

• Supervised and coordinated a team of 14 cleaning employees, ensuring daily assignments were completed safely, efficiently, and on schedule.
• Managed additional project teams responsible for specialized cleaning services and large facility maintenance projects.
• Planned daily work assignments, monitored employee performance, and maintained productivity while ensuring high-quality service.
• Trained new employees on cleaning procedures, safety protocols, chemical handling, and equipment operation.
• Conducted routine inspections to ensure all work met company standards and client expectations.

Oversaw cleaning services throughout commercial office buildings, including:

• Office spaces
• Restrooms
• Fitness centers and gyms
• Cafeterias and commercial kitchens
• Main entrances
• Lobbies
• Elevators
• Hallways
• Conference rooms
• Common areas and high-traffic locations

Supervised and performed daily cleaning duties including:

• Trash collection and waste disposal
• Vacuuming carpets and rugs
• Dusting and disinfecting all flat surfaces
• Restroom cleaning and sanitization
• Floor maintenance
• Glass cleaning
• Cleaning and sanitizing touch points
• Safe handling and application of commercial cleaning chemicals

• Managed specialized floor care projects using professional equipment and industry-approved procedures.
• Performed floor stripping (floor finish removal) and floor waxing/finishing to restore and protect hard surface floors.
• Performed post-construction deep cleaning, including the removal of construction dust, debris, paint residue, adhesives, and other materials to prepare buildings for occupancy.
• Coordinated and participated in the setup and breakdown of conference rooms, executive meetings, corporate events, and large-scale events according to client specifications.
• Ensured all event spaces were prepared on schedule and restored to normal operations after each event.
• Maintained proper inventory of cleaning supplies, chemicals, and equipment.

• Maintained daily communication with the Building Manager regarding facility priorities, service requests, inspections, and building needs.
• Worked closely with the Company Operations Manager to coordinate staffing, project schedules, and customer expectations.
• Successfully balanced the priorities of both building management and company leadership while maintaining exceptional service quality.
• Responded quickly to customer requests and operational challenges with professionalism and effective problem-solving.
• Promoted a safe working environment while ensuring compliance with OSHA guidelines and company safety policies.

• Team Leadership & Supervision
• Staff Scheduling & Workforce Management
• Commercial Building Cleaning Operations
• Facilities Maintenance
• Janitorial Operations
• Project Coordination
• Employee Training & Development
• Quality Control Inspections
• Floor Care & Maintenance
• Floor Stripping & Waxing
• Carpet Cleaning & Extraction
• Post-Construction Deep Cleaning
• Conference Room Setup
• Large Event Setup & Breakdown
• Restroom Sanitation
• Surface Cleaning & Disinfection
• Chemical Handling & Safety Procedures
• Industrial Cleaning Equipment Operation
• Customer Service & Client Relations
• Communication with Building Management
• Problem Solving
• Time Management
• Attention to Detail

• Ride-On Floor Scrubbers
• Walk-Behind Floor Scrubbers
• Ride-On Floor Sweepers
• Walk-Behind Floor Sweepers
• Industrial Floor Buffers & Burnishers
• Floor Stripping Machines
• Pressure Washers
• Carpet Shampoo Extractors
• Wet/Dry Vacuums
• Commercial Vacuum Systems
• High-Speed Floor Polishers
• Scissor Lifts and Elevated Work Platforms
• Professional Cleaning Chemicals & Disinfection Equipment
• Hand Trucks and Material Handling Equipment

• Supervised teams of up to 14 cleaning professionals
• Coordinated multiple cleaning and maintenance projects simultaneously
• Managed employee schedules and daily assignments
• Trained new employees and monitored performance
• Conducted quality inspections and ensured compliance with company standards
• Maintained strong communication with building management and company leadership
• Ensured customer satisfaction through high-quality cleaning services and timely project completion
• Successfully managed routine operations while coordinating specialized cleaning projects and large event setups