Anthony Reyes

Holiday Inn & Suites Joliet Southwest, Candlewood Suites Joliet Southwest, & Rock Run Convention Center

Administrative Assistant | Front Desk Lead (October 2022 to Present)

• Executed record filing system to improve document organization and management.
• Delegated tasks to staff members to maximize production under tight deadlines.
• Developed and updated spreadsheets and databases to track, analyze and report on performance and sales data.
• Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
• Maintained staff directory and company policy handbook for human resources department.
• Worked closely with our Front Office Manager to strategize creative ways to recognize patrons with rewards and incentives.
• Maintained ongoing communication with relevant departments to confirm accurate information.
• Sorted and distributed office mail and recorded incoming shipments for records.
• Coached new employees on administrative procedures, company policies and performance standards.
• Restocked supplies and placed purchase orders to maintain adequate stock levels.
• Offered office-wide software support and training, troubleshooting issues and optimizing usage.
• Offered advice and assistance to customers, paying attention to special needs or wants.
• Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
• Kept accounts in balance and ran daily reports to verify totals.
• Used quick response and dynamic service skills to build relationships with patrons, improving customer retention rate.
• Resolved guest issues with rooms or reservations with knowledgeable and friendly service.

Banquet Supervisor (October 2022 to Present)

• Coordinated with our sales department on a regular basis to ensure accurate information for scheduling and Banquet Event Order specifications.
• Directed and managed banquet functions for larger events, ensuring smaller events are taken care of by various catering staff.
• Communicated with clients to schedule meetings, finalize details, and assist in any way I could to ensure clients have received excellent service to ensure returning patronage.
• Organized banquet storage and surrounding areas to facilitate access to products and materials.
• Set up and broke down conference and banquet rooms to meet facility standards and specifications.
• Provided exceptional service to guests by immediately addressing needs and requests.
• Hired, trained and scheduled staff to maintain adequate coverage for successful operations.
• Oversaw timeliness and quality of food delivery at high-volume events.
• Interpreted instructions to schedule and set up events to client specifications.

Restaurant Breakfast Supervisor (December 2023 to Present)

• Enhanced customer satisfaction by ensuring timely and efficient service during breakfast hours.
• Ensured high food quality standards by closely monitoring kitchen processes and addressing any issues promptly.
• Increased repeat business with exceptional guest relations, handling concerns professionally and courteously.
• Maintained strict adherence to health and safety regulations, resulting in zero violations during tenure as Breakfast Supervisor.
• Assisted in hiring, training, and mentoring new team members to maintain a highly skilled workforce.
• Contributed to the establishment''s positive reputation by consistently delivering an enjoyable dining experience for guests.

• Completed data entry tasks with accuracy and efficiency.
• Organized, sorted and checked input data against original documents.
• Compiled measurement and marker data from plats and drawings using public records to determine geographical boundaries of land parcels and utility locations.
• Completed complex technical surveys for development of roadway, intersection and bridge construction plans.
• Set up precise measurement and control equipment.
• Measured and marked property lines and key topographic features.
• Coordinated with O'Hare Airport Operation Supervisors and the Federal Aviation Administration to complete prominent projects as sub-contractors.