Summary
Overview
Work History
Education
Skills
Timeline
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Anthony Martorano

Normal

Summary

Adept at enhancing customer experiences, I leveraged exceptional service skills at Buffalo Wild Wings, mastering multitasking and POS operations. My strong work ethic and guest engagement acumen significantly contributed to efficient team collaboration and service excellence, embodying a blend of hard (POS operation) and soft (customer service) skills without relying on numerical data.

Overview

6
6
years of professional experience

Work History

Server

Bufffalo Wild Wings
06.2022 - 08.2024
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.

Front of House Employee

Potbelly
06.2020 - 05.2022
  • Maintained a clean and welcoming environment for guests, contributing to positive dining experiences.
  • Handled high-pressure situations with grace, maintaining excellent service standards even during peak hours or understaffed shifts.
  • Enhanced customer satisfaction by providing attentive service and addressing inquiries in a timely manner.
  • Performed opening and closing duties diligently, ensuring the restaurant was ready for optimal operations each day.

Front of House Staff Member

Noodles and Company
06.2018 - 02.2020
  • Established welcoming atmosphere by greeting each guest warmly.
  • Trained new staff in front-of-house procedures, customer relations, and cleaning.
  • Maintained a well-stocked, organized front-of-house workspace for optimal functionality during peak hours.
  • Assisted servers with delivering food, filling beverages, and retrieving items for guests.

Education

Bachelor of Science - Hisroty Education

Illinois State University
Normal, IL
05-2026

Skills

  • Strong work ethic
  • Exceptional customer service
  • Cash handling
  • Guest engagement
  • Menu memorization
  • Table bussing
  • Point of sale operation
  • Allergy awareness
  • Inventory management
  • Food station setup

Timeline

Server

Bufffalo Wild Wings
06.2022 - 08.2024

Front of House Employee

Potbelly
06.2020 - 05.2022

Front of House Staff Member

Noodles and Company
06.2018 - 02.2020

Bachelor of Science - Hisroty Education

Illinois State University

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Anthony Martorano