Anthony Martel
Naperville
Summary
Dynamic server and trainer with a strong work ethic and exceptional customer service skills, honed at Maggiano's Restaurant. Achieved high sales through suggestive selling and maintained guest rapport, boosting repeat customer rates. Proficient in cash handling and team collaboration, ensuring a seamless dining experience while training new staff effectively. Shift leader and supervisor with managerial duties such as inventory counts, placing restock orders, organizing and giving preshift meetings. Setting and achieving sales goals set by management and company standards.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Server/Bartender
Maggiano's Restaurant
01.2022 - 01.2023
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Consistently met or exceeded performance goals related to sales targets, customer satisfaction ratings, and order accuracy.
- Boosted repeat customer rates, remembered regular guests' preferences and greeted them by name.
- Increased sales by suggesting additional items like desserts and drinks based on customers' orders.
- Maintained high standards of personal appearance and hygiene, reflecting positively on establishment.
Server/server Trainer/dining Room Supervisor
Chilis's Bar and Grill
01.2001 - 01.2021
- Delivered exceptional customer service, ensuring guest satisfaction and repeat visits.
- Trained new staff on menu offerings, service protocols, and customer engagement techniques.
- Managed order accuracy and timely delivery, enhancing overall dining experience.
- Collaborated with kitchen staff to communicate special requests and dietary restrictions effectively.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Planned and executed promotions and special events in close collaboration with management.
Education
Basic
Glenbard North High School
Carol Stream, ILSkills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Suggestive selling
- Point of sale operation
- Food sales and promotion
- Proficient in task management
- Proficient in shift oversight
- Training for servers
- Team player
- Reliable and responsible
Certification
- ResponsibleService of alcohol certified
- Forklift Certified
Timeline
Server/Bartender
Maggiano's Restaurant
01.2022 - 01.2023
Server/server Trainer/dining Room Supervisor
Chilis's Bar and Grill
01.2001 - 01.2021
Basic
Glenbard North High School
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