Summary
Overview
Work History
Education
Skills
Timeline
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Anthony Mancera

Hanover Park

Summary

Motivated and experienced customer service professional with over 10 years of diverse experience in patient care, revenue cycle management, human resources support, and call center operations. Known for strong communication skills, attention to detail, and a consistent focus on improving the customer experience. Seeking to continue growing within a service-oriented environment that values teamwork and continuous learning.

Overview

11
11
years of professional experience

Work History

Revenue Cycle Management Agent

Familia Dental
01.2021 - Current
  • - Resolved customer inquiries through effective communication and problem-solving techniques.
  • - Verified patient insurance benefits to confirm treatment plan coverage.
  • - Collaborated with patients and insurance providers to resolve billing issues efficiently.
  • - Reviewed and followed up on pre-authorization requests for major treatments.
  • - Maintained accurate financial and patient records in compliance with company policies.
  • - Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.

Human Resources Coordinator

Familia Dental
09.2019 - 01.2021
  • - Provided HR support to multiple dental clinics across several states.
  • - Managed confidential employee documentation and ensured accurate data entry.
  • - Conducted background checks, prepared offer letters, and coordinated new hire onboarding.
  • - Managed employee records while accurately updating job titles and pay rates in HR systems.
  • - Assisted office managers by addressing HR needs and improving workplace support.

Call Center Agent / Patient Care Associate

Familia Dental
07.2016 - 08.2019
  • - Scheduled and confirmed patient appointments while handling inquiries.
  • - Resolved patient complaints and concerns to enhance satisfaction and retention.
  • - Verified insurance eligibility and explained coverage details clearly to patients
  • - Documented patient feedback and complaints in Excel to support service improvements.
  • - Managed high-volume inbound calls to provide exceptional customer service.

Host / Cashier

Famous Dave’s BBQ
06.2014 - 07.2016
  • - Greeted and seated guests, ensuring positive first impressions and efficient table turnover.
  • - Handled phone and in-person orders, ensuring accuracy and timely service.
  • - Delivered excellent customer service while supporting a collaborative team environment.
  • - Managed waitlist and reservations, optimizing seating arrangements for maximum capacity.
  • - Trained new hosts on customer service protocols and restaurant operations to ensure consistent service delivery.

Cashier / Cook (Part-Time)

Life Time Fitness
06.2015 - 10.2015
  • - Prepared and cooked food while maintaining cleanliness and food safety standards.
  • - Monitored inventory levels and communicated restocking needs to management proactively.
  • - Processed transactions efficiently using point-of-sale systems, ensuring accurate cash handling.
  • - Resolved customer complaints promptly, enhancing satisfaction and loyalty among gym members.

Education

Associate Degree -

Harper College
Palatine, IL
10.2025

High School Diploma - undefined

Bartlett High School
Bartlett, IL
06.2015

Skills

  • - Customer Service
  • - Revenue Cycle Management
  • - Human Resources Support
  • - Data Entry & Scheduling
  • - Microsoft Word, Excel, PowerPoint
  • - Communication & Team Building
  • - Conflict Resolution
  • - Insurance Verification & Claims Processing
  • - Bilingual (English/Spanish)
  • - Inventory management

Timeline

Revenue Cycle Management Agent

Familia Dental
01.2021 - Current

Human Resources Coordinator

Familia Dental
09.2019 - 01.2021

Call Center Agent / Patient Care Associate

Familia Dental
07.2016 - 08.2019

Cashier / Cook (Part-Time)

Life Time Fitness
06.2015 - 10.2015

Host / Cashier

Famous Dave’s BBQ
06.2014 - 07.2016

High School Diploma - undefined

Bartlett High School

Associate Degree -

Harper College

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Anthony Mancera