Summary
Overview
Work History
Education
Skills
Certification
Other Work Experience
Timeline
Generic

Anthony J. Verdino

Chicago

Summary

IT Professional with 5+ years of experience seeking to transition into Information Security. Proven team lead with an analytical skillset.

Overview

4
4
years of professional experience
1
1
Certification

Work History

IT Training Team Coordinator

ALDI
09.2022 - Current
  • Oversee staffing, scheduling and continual development for 100+ employees.
  • Collaborate with various departments on weekly IT process trainings.
  • Locate outages in daily operations and communicate potential major incidents.

Senior IT Service Desk Agent

ALDI
04.2022 - 09.2022
  • Managed 35+ end user calls per day.
  • Monitor potential problem candidates and flag for problem coordination.
  • Direct point of contact for training peers on utilization of process management tool.

IT Service Desk Agent

ALDI
02.2021 - 04.2022
  • Managed 20+ end user calls per day.
  • Collaborated with other teams in network to diagnose and troubleshoot new solutions regarding software and hardware.
  • Optimized live call solutions by implementing project management strategies for 75+ agents resulting in 25 percent call improvement

Education

Bachelor of Science - Cybersecurity And Information Assurance

Western Governors University
Salt Lake City

Skills

  • Security Awareness
  • Incident Response
  • Fast learner
  • Teamwork and collaboration

Certification

CompTia A+, Network+, Security+, ITIL4.

Other Work Experience

IT Software Technician at Advocate Aurora Hospital, Geeksquad Agent at BestBuy


Timeline

IT Training Team Coordinator

ALDI
09.2022 - Current

Senior IT Service Desk Agent

ALDI
04.2022 - 09.2022

IT Service Desk Agent

ALDI
02.2021 - 04.2022

Bachelor of Science - Cybersecurity And Information Assurance

Western Governors University

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Anthony J. Verdino