Anthony Carmona
Chicago
Summary
Dynamic and results-driven professional with a proven track record at Accuswift Logistics LLC, excelling in dispatch operations and employee training. Expert in route planning and fleet dispatching, I enhanced on-time delivery rates and improved customer satisfaction through effective communication and strategic problem-solving. Committed to fostering teamwork and operational excellence.
Overview
14
14
years of professional experience
Work History
Dispatcher/manager of Delivery Service Partner
Accuswift Logistics Llc
03.2020 - Current
- Supported business growth by successfully managing the integration of additional territories into existing dispatch operations while maintaining service quality levels.
- Analyzed key performance indicators to identify areas for improvement in dispatcher operations, driving continuous process enhancements.
- Collaborated with other departments to address issues impacting overall operational performance, fostering positive interdepartmental relationships.
- Managed a team of delivery associates, promoting teamwork, accountability, and high-performance standards.
- Improved customer satisfaction rates with timely and accurate dispatching of service calls and deliveries.
- Developed comprehensive training programs for new hires, ensuring thorough knowledge of company policies and procedures.
- Optimized resource allocation with strategic scheduling of staff shifts based on anticipated call volumes and workload demands.
- Increased on-time delivery rates by proactively identifying potential delays and coordinating with drivers to find alternate routes.
- Implemented an effective performance evaluation system for delivery associates, leading to increased productivity and job satisfaction.
Delivery Driver
Insomnia Cookies
08.2019 - 01.2020
- Delivered cookies to customer doorsteps and business offices.
- Completed on-time deliveries by choosing best and most efficient routes.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
Busser
La Sports & Fitness
05.2018 - 12.2019
- Reset and cleaned tables quickly to prepare for new customers.
- Collected trash, wiped up spills, and removed trays to maintain fresh and clean customer areas.
- Worked quickly, communicated with other staff and always looked for better ways of completing tasks to improve productivity and keep tables ready for incoming guests.
- Completed side work duties, ensuring that all necessary supplies were stocked for shift success.
- Kept close eye on customers to quickly spot leaving guests and clear tables for future patrons.
- Trained new staff in bussing and cleaning procedures.
- Enhanced customer satisfaction by maintaining a clean and organized dining area.
- Maintained high levels of cleanliness throughout shifts, contributing to overall restaurant presentation.
- Reduced wait times for tables by quickly clearing and resetting them after guests departed.
- Organized and cleaned assigned sections by sanitizing and cleaning table, counter, and kitchen surfaces.
- Collaborated with fellow bussers and servers to create an efficient flow during peak hours.
- Anticipated server needs, proactively refilling water glasses and removing empty plates from tables.
- Assisted servers in providing efficient service for improved guest experiences.
- Developed excellent relationships with managers and fellow team members to support team success and positive work environment.
- Supported team members with additional tasks, promoting a positive work environment.
Production Assistant/Art Department Production Assistant
Story Co
03.2017 - 11.2019
- Collaborated with production team to facilitate smooth operations, avoiding disruptions and delays
- Stayed alert, active, and ready to respond to any request at any time using variety of available resources.
- Completed wide range of tasks in diverse filming areas to support operations.
- Maintained a safe and clean work environment, contributing to overall team productivity.
- Boosted overall team morale through proactive problem-solving and open communication practices.
- Assisted in meeting tight deadlines by efficiently coordinating tasks with other team members.
- Reduced production errors through close attention to detail and thorough quality control checks.
- Communicated with other crew members via walkie talkies to coordinated production activities.
- Supported current production needs by moving items between equipment, conveyors, and staging areas.
- Provided reliable administrative support for the production team, enabling efficient task completion.
- Demonstrated adaptability in handling various production roles as needed, enhancing versatility within the team.
- Assisted in producing high-quality products by adhering to strict manufacturing standards and protocols.
- Facilitated clear communication between departments, ensuring smooth production operations.
Delivery Driver
Jimmy John's
04.2017 - 12.2018
- Delivered food to customer doorsteps and business offices.
- Completed on-time deliveries by choosing best and most efficient routes.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
Busser
Lillies Q
09.2016 - 09.2017
- Reset and cleaned tables quickly to prepare for new customers.
- Collected trash, wiped up spills, and removed trays to maintain fresh and clean customer areas.
- Worked quickly, communicated with other staff and always looked for better ways of completing tasks to improve productivity and keep tables ready for incoming guests.
- Completed side work duties, ensuring that all necessary supplies were stocked for shift success.
Warehouse Worker
B.e.atlas Co
03.2013 - 08.2016
- Loaded, unloaded, and moved material to and from storage and production areas.
- Consistently lifted materials weighing as much as 50-100 pounds.
- Maintained clean workspaces by enforcing strict housekeeping guidelines for storage areas, dock bays, and equipment zones.
- Contributed to achieving team goals with consistent punctuality, reliability, and adherence to established performance standards.
- Reduced order processing times with streamlined picking, packing, and shipping procedures.
- Helped maintain an organized stockroom by labeling shelves clearly, designating specific areas for different products, and rotating stock regularly as required.
- Operated various types of warehouse machinery safely, adhering to all relevant guidelines and protocols.
- Managed incoming shipments effectively by inspecting goods for quality control purposes before storing them appropriately.
- Ensured accurate order fulfillment by diligently cross-checking pick lists against packed items for consistency.
- Promoted a positive work environment by actively participating in team-building activities and taking initiative in group projects.
- Achieved timely dispatch of orders using effective time management strategies during the picking process.
- Improved workplace safety by conducting regular inspections and addressing potential hazards promptly.
- Enhanced warehouse efficiency by implementing effective inventory management and organization systems.
- Maximized available storage space by utilizing vertical stacking techniques when arranging inventory items.
- Performed routine maintenance checks on warehouse equipment to ensure optimal functionality at all times.
- Increased accuracy of inventory records through meticulous documentation and regular audits.
Prep Cook/Line Cook
Eggsperience Pancakes & Cafe
03.2011 - 02.2013
- Demonstrated strong multitasking abilities, managing multiple food stations simultaneously without compromising quality or speed.
- Washed, peeled, and cut fruits and vegetables in advance to save time on food preparation.
- Maintained clean, hygienic kitchen workspace by sweeping, mopping, and taking out trash.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Enhanced kitchen efficiency by maintaining a clean and organized workspace during busy shifts.
- Contributed to a positive work atmosphere through effective communication and teamwork among staff members.
- Reduced food waste by properly storing ingredients and monitoring expiration dates.
- Followed orders from head chef to establish productive and timely preparation of meals.
- Supported the success of daily operations by assisting chefs with ingredient prep work as needed.
- Maintained optimal food quality by adhering to strict guidelines for food safety and sanitation.
- Preserved freshness of food by storing food in designated containers and storage areas within freezer or refrigerator.
- Operated dishwasher and manually washed dishes to clean all chinaware, silverware, and cooking utensils.
- Collaborated with kitchen team, effectively communicating to streamline processes and optimize workflow.
- Stocked inventory efficiently, enabling seamless transition between meal services.
- Trained and assisted new kitchen staff members.
- Expedited food preparation for timely service by closely following chef''s instructions and prioritizing tasks.
Education
High School Diploma -
Living Free Center
Chicago, IL09-2021
Skills
- Transportation
- Route planning
- Employee training
- Incident reporting
- Dispatch software proficiency
- Phone dispatch
- Daily reports
- Customer communication
- Maintenance recordkeeping
- Multiple project coordination
- Staff training and development
- DOT compliance
- Field call management
- Environmental awareness
- Workflow planning
- Employee performance reviews
- Fleet maintenance
- Strong leadership
- Mileage logging
- Fleet dispatching
- Route planning expertise
- Teamwork
- Teamwork and collaboration
- Quick thinking
- Problem-solving
- Attention to detail
- Problem-solving abilities
- Multitasking
- Multitasking Abilities
- Reliability
- Effective communications
- Clear communication
- Prioritizing calls
- Organizational skills
- Team collaboration
- Verbal and written communication
- Dispatch recordkeeping
- Safety procedures
- Analytical thinking
- Information gathering
- Work crew dispatch
- De-escalation techniques
- Delegating work
Languages
English
Full Professional
Spanish
Full Professional
american sign language
Elementary
Timeline
Dispatcher/manager of Delivery Service Partner
Accuswift Logistics Llc
03.2020 - Current
Delivery Driver
Insomnia Cookies
08.2019 - 01.2020
Busser
La Sports & Fitness
05.2018 - 12.2019
Delivery Driver
Jimmy John's
04.2017 - 12.2018
Production Assistant/Art Department Production Assistant
Story Co
03.2017 - 11.2019
Busser
Lillies Q
09.2016 - 09.2017
Warehouse Worker
B.e.atlas Co
03.2013 - 08.2016
Prep Cook/Line Cook
Eggsperience Pancakes & Cafe
03.2011 - 02.2013
High School Diploma -
Living Free Center
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