Anthony Blatter
Chicago
Summary
Results-driven Senior Customer Success Manager with strong background in fostering client relationships and ensuring satisfaction. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Overview
14
14
years of professional experience
Work History
Sr Customer Success Manager
BillingPlatform
Chicago, Illinois
01.2022 - Current
- Manage a portfolio of key accounts, ensuring high levels of customer satisfaction and driving retention
- Conduct high-impact quarterly business reviews to showcase value, celebrate successes, and identify new opportunities for growth
- Proactively monitor customer health and identify potential risks to ensure a seamless and positive experience.
- Collaborate closely with internal teams, including sales, product, and support—to resolve issues, improve workflows, and champion the customer's needs
- Identify and execute upsell and cross-sell opportunities for BillingPlatform products
- Serve as the voice of the customer, providing critical feedback to help shape our product roadmap and strategic direction.
Business Development Manager
NOREX
Prior Lake, Minnesota
06.2020 - 01.2022
- Serviced our largest member territory of over 110 accounts across OH, KY, IN, NV, & MT
- Created & delivered personalized presentations via video conferencing to all prospective members
- Successfully maintained a quarterly quota of $90,000 in new member sales, using cold calling, email campaigns, and LinkedIn Sales Navigator, earning “2021 Sales Club” recognition
- Responsible for all new member onboarding’s by prepping Operations and educating all new users on event registration, document searching, and networking opportunities
- Logged all member inquiries, user information, call logs, and usage reports in CRM – Growth Zone
Sr Client Services Manager
Market Track (formerly Channel IQ)
Chicago, Illinois
01.2017 - 02.2018
- Onboarded and managed a network of over 100 accounts on our e-commerce platform, providing MAP & pricing intelligence solutions
- Prepared, delivered, & closed sales proposals across all accounts generating growth revenue for my territory
- Managed a team of five data analysts on all daily responsibilities
- Implemented new processes across the entire sales force, improving reporting & data delivery efficiencies
- Maintained a 95% renewal rate across my entire book of business
- Worked directly with marketing and product teams to create new training materials for all new clients
Sr Customer Success Manager
Market Track (formerly Channel IQ)
Chicago, Illinois
04.2015 - 01.2017
- Managed the largest book of business, based on ACV, which included the four largest fully managed Accounts (Sony, Hewlett-Packard, Ray-Ban, & Whirlpool)
- Created and delivered detailed on-site QBR presentations that were utilized to implement channel management strategies
- Assisted the Client Services Director with training and mentoring for all associate account managers
- Worked on internal committees that specialized in new product development and enhancements, special client requests, and company events & initiatives
- Advised account managers on planning and executing special client projects by creating custom Excel dashboards
Customer Success Manager
Market Track (formerly Channel IQ)
Chicago, Illinois
07.2012 - 04.2015
- Onboarded and managed 50+ clients post-sales communications, conflict resolution, and compliance on deliverables and retention
- Advised clients on channel management best practices, MAP enforcement, brand protection, and authorized dealer programs
- Reported to client Services Director, providing regular input on all account activity & ensured client issues were resolved in an efficient manner
- Created and implemented a training program for all new Data Analysts and interns
Education
Bachelor of Science - Audio Production
Illinois Institute of Art
Schaumburg, Illinois01.2011
Bachelor of Science - Biology
Western Illinois University
Macomb, Illinois01.2010
Skills
- Client relationship management
- Customer advocacy
- Software implementation
- Data-driven decision making
- Professionally sales trained
- Project Management
- Executive Communications
Timeline
Sr Customer Success Manager
BillingPlatform
01.2022 - Current
Business Development Manager
NOREX
06.2020 - 01.2022
Sr Client Services Manager
Market Track (formerly Channel IQ)
01.2017 - 02.2018
Sr Customer Success Manager
Market Track (formerly Channel IQ)
04.2015 - 01.2017
Customer Success Manager
Market Track (formerly Channel IQ)
07.2012 - 04.2015
Bachelor of Science - Biology
Western Illinois University
Bachelor of Science - Audio Production
Illinois Institute of Art