Anthony A. Wilson Jackson
Chicago
Summary
Results-driven manager with over six years of experience in real estate management, demonstrating a strong commitment to operational excellence and team development. Proven track record of managing diverse property types, from Class C to A, across multiple counties including Cook, Dupage, Maricopa, and Los Angeles. Expertise in strategic planning, team leadership, and enhancing customer service experiences. Focused on driving business growth through innovative solutions and effective communication.
Overview
11
11
years of professional experience
Work History
General Manager
MDA City Club Apartments
Chicago
06.2024 - Current
- 272 apartments
- - Disposition property from City Club Apartments to Village Green Management
- - Monthly, Weekly, and daily reporting to receivership and lender for financial and occupancy reports
- - Supervise, manage, hire and train a full staff of 12 including sales, union maintenance, and concierge
- - Increase occupancy from 44% to 76% trending in 10-months, currently exceeding budget by 12%
- - Capital improvement oversight, inclusive of: Boiler replacement, chiller replacement, elevator modernization, window replacement, and tuckpointing in year 1
- - Reputation management and re-branding of old MDA City Club reputation
- - YTD renewal retention is 60%
Dual-Site Manager
Met Lofts & Berkshire K2LA Apartments, Berkshire Management
Los Angeles
02.2023 - 03.2024
- 177 & 266 apartments
- - Lead team of (1) Assistant Property Manager, (1) Service manager, (1) Service Tech
- - Maintained average occupancy of 96.7% with minimal concession usage
- - Initiated capital renovation of lobby, clubroom, model unit in addition to adding dog park
- - Regional Property of the Year 2022
- - Financial reporting inclusive of operating reports, target of opportunity calls, and pricing review/recommendations
- - IREM, Energy Star, and LEED certified 2023
- - Provided mentorship to new hire Property Manager
- - Multi-site manager between August 2023-December 2023 for additional 266 apartments in Downtown Los Angeles
- - Achieved average of 47% resident retention, $105 increase
- - 3% delinquency in 2023
- - Lead region in monthly and quarterly manager and team meet and greets to discuss market trends, new software, and improvements
- - Achieved 4.4 Google star review, and 4.59 Kingsley review
Community Manager
Kinley West LA Apartments (Lease Up), Greystar Management
Los Angeles
04.2022 - 01.2023
- 180 apartments
- - Lead team of (1) Assistant Community Manager, (1) Leasing Professional, (1) Service Supervisor, (1) Maintenance Technician
- - Stabilized lease-up building in August 2022, 90% occupancy in 16-months
- - $4.56 average rent PSF, $3,692 average rent
- - Complete building re-name and branding
- - Reduced delinquency 35% in 6-months
- - Managed installation of full building screen and patio door installation
- - Capital sump pump and manhole repair
Community Manager
The Stewart Apartments, Greystar Management
Phoenix
09.2021 - 04.2022
- 312 apartments, 3 retail
- - Lead team of (1) Assistant Community Manager, (2) Leasing Professionals, (1) Service Supervisor (2) Maintenance technicians
- - Maintain working relationship with Sonder, offering 32 apartment homes
- - Vendor communication
- - Spa renovation, door access update, soft renovation of interior common areas
- - Rebranding of building and increasing occupancy from 89% at takeover and reducing delinquency
Community Manager
State and Grand Apartments, Greystar Management
Chicago
09.2020 - 09.2021
- 145 apartments, 1 retail
- - Maintained average occupancy of 93% in the 2020 year
- - Maintained expense savings of 13.15% to budget
- - Maintained working relationship with 29-floor office building and Royal Sonesta
- - Extensive review and correspondence with REA agreement
- - Managed team of 1 Leasing Professional, 1 Head Engineer, and 1 Helper A
- - Leased and marketed high end apartment-homes
- - Average occupancy of 93.09% versus budget of 92.33%
- - NOI favorable to the budget 36.84%
Property Manager
The Shelby Apartments, Village Green Management
Chicago
05.2019 - 09.2019
- 204 apartments, 2 retail
- - Maintains detailed knowledge of market and sub-market through networks established/maintained with significant competitors
- - Responsible for multi-million-dollar budget with direct focus on increasing Net Operating Income year over year in addition to drafting budgets and making recommendations for financial savings and gains
- - During tenure, NOI 10% favorable for the 2019 year
- - Occupancy average for 2019 year closed out at 95.06%
- - GPR increased
- - Maintains and enhances relations with prospects, residents, staff and vendors
- - Establishes weekly leasing goals in order to achieve budgeted occupancy levels
- - Processed and collected all current and past due rent charges
Assistant Property Manager
Legacy at Fox Valley, Village Green Management
Aurora
07.2018 - 05.2019
- 272 apartments
- - Assisted in the oversight of the major capital projects including: full property roof replacement, apartment renovations, clubhouse renovations
- - Controlling and reducing delinquency month over month
- - Reducing exposure by maintaining current resident retention
- - Monthly competitor marketing surveys to provide up to date pricing comparison
- - Completed an accelerated 6-monthtraining program
- - Collaborated with peers to achieve monthly assignments and provide detailed feedback
Administrative Assistant
Westmont Village Apartments, Village Green Management
Westmont
02.2018 - 07.2018
- 558 apartments
- - Collected and distributed all collateral to current residents
- - Scanned in and assisted in the processing of all invoices
- - Assisted Sales Consultants on tours and rentals of apartments
Customer Service Specialist
Nordstrom
Lombard
11.2017 - 05.2018
- - Handled all customer complaints and concerns
- - Yearly inventory to manage all items on the sales floor in addition to back stock
- - Proficient in POS system as well as over the phone transactions
- - Enrolled customers to Loyalty Program as well as opened new accounts
Executive Assistant
Fulton Grace Realty
Chicago
05.2016 - 10.2017
- - Assisted and managed the schedules of 3 top producing Real Estate Brokers
- - Posted daily advertisements showcasing buildings to obtain prospects
- - Processed applications including residency verifications, employment verifications as well as credit and background checks
- - Assisted in showings for open houses as well as broker opens
Sales and Leasing Consultant
Coldwell Banker Real Estate
Chicago
10.2014 - 01.2016
- - Networking and outreach to business as well as potential clients to gain exposure and self-promote
- - Scheduled and toured clients at Luxury High-rise buildings while maintaining relationships with on-site sales consultants
- - Gained a large client base while receiving client referrals
Education
High School Diploma -
De La Salle Institute
Chicago, IL 06-2014
Skills
- 98 WPM
- Exceptional customer service
- BiRadix, Yardi Matrix, Conversion Logix
- Microsoft office, word, excel, outlook
- Resident Retention
- Onesite, MRI, Yardi, CRM, Nexus, Ops Technology, and Procure to Pay (P2P)
- Financial reporting
- Capital improvement planning
- Occupancy management
- Vendor communication
- Team leadership
Timeline
General Manager
MDA City Club Apartments
06.2024 - Current
Dual-Site Manager
Met Lofts & Berkshire K2LA Apartments, Berkshire Management
02.2023 - 03.2024
Community Manager
Kinley West LA Apartments (Lease Up), Greystar Management
04.2022 - 01.2023
Community Manager
The Stewart Apartments, Greystar Management
09.2021 - 04.2022
Community Manager
State and Grand Apartments, Greystar Management
09.2020 - 09.2021
Property Manager
The Shelby Apartments, Village Green Management
05.2019 - 09.2019
Assistant Property Manager
Legacy at Fox Valley, Village Green Management
07.2018 - 05.2019
Administrative Assistant
Westmont Village Apartments, Village Green Management
02.2018 - 07.2018
Customer Service Specialist
Nordstrom
11.2017 - 05.2018
Executive Assistant
Fulton Grace Realty
05.2016 - 10.2017
Sales and Leasing Consultant
Coldwell Banker Real Estate
10.2014 - 01.2016
High School Diploma -
De La Salle Institute