Antanya Briggs-Hall
Chicago
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to learn & grow. Ready to help team achieve company goals.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Cook
ProMedica
South Holland
05.2025 - Current
- Operated ovens, fryers and mixers safely to prevent kitchen accidents and machinery malfunction.
- Followed established procedures and requirements for safe food handling, storage and service.
- Tasted all prepared dishes in order to check flavorings, texture and presentation prior to serving them to customers.
Project Coordinator/Receptionist
PrO Unlimited Inc. (contracted To KPMG Office)
Chicago, IL
08.2022 - 05.2025
- Provide strong customer service to KPMG professionals, including OMP and executive teams for all in office Chicago meetings.
- Responsible for setting up facilities, catering and audio visual needs for 105 meeting spaces within the Chicago office.
- Receptionist
- Cleaned and maintained lobbies, offices and other common areas in commercial buildings.
- Cross trained for AV & thrive cafe coverage and covered for other teams during staffing shortages.
- Point of contact for conference service vendors & provide them with direction on event requirements.
- Manages set up & troubleshooting of conference center monitor inventory.
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Provided excellent customer service at all times while interacting with both internal and external customers.
- Maintained a neat reception area by organizing materials and tidying up furniture.
Inventory
Amazon
08.2019 - 12.2021
- Completed physical inventory counts each month.
- Performed data entry and completed proper paperwork.
- Recorded information, shortages, and discrepancies to keep records current and accurate.
- Kept documentation and records accurate and up-to-date with latest data to prevent errors in processing or delivery.
Customer Service Representative
Ross Dress For Less
03.2018 - 09.2019
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Restocked and organized merchandise in front lanes.
- Stocked, tagged and displayed merchandise as required.
- Assisted customers with returns, refunds and resolving transaction issues.
Call Center Representative
Xerox
02.2016 - 12.2017
- Responded to customer calls and emails to answer questions about products and services.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Placed outbound customer service or customer satisfaction calls to follow up on issues.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
Call Center Representative
SCR Transportation
06.2014 - 08.2016
- Met customer call guidelines for service levels, handle time and productivity.
- Delivered prompt service to prioritize customer needs.
- Transported elderly patients to and from facilities and performed essential ambulatory care.
Education
High School Diploma - Computer Science
Global Visions Academy
Chicago, IL 09.2006 - 06/2010
Skills
- Customer service
- Office management
- Telephone etiquette
- Schedule coordination
- Data entry
- Verbal and written communication
- Conflict resolution
Certification
Food Handler
SerSave Food Handler
Food Handler Certification
Timeline
Cook
ProMedica
05.2025 - Current
Project Coordinator/Receptionist
PrO Unlimited Inc. (contracted To KPMG Office)
08.2022 - 05.2025
Inventory
Amazon
08.2019 - 12.2021
Customer Service Representative
Ross Dress For Less
03.2018 - 09.2019
Call Center Representative
Xerox
02.2016 - 12.2017
Call Center Representative
SCR Transportation
06.2014 - 08.2016
High School Diploma - Computer Science
Global Visions Academy
09.2006 - 06/2010