Anselmo Velazquez Trujillo
Chicago
Summary
Dynamic leader with extensive experience at Lou Malnati's, adept in restaurant operations management and customer service best practices. Excelled in recruitment, kitchen oversight, and complaint resolution, significantly enhancing dining experience and operational efficiency. Skilled in fostering team unity and maintaining high retention rates, demonstrating a commitment to excellence and a passion for hospitality.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Restaurant Manager
Lou Malnati's
03.2020 - 02.2025
- Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
- Correctly calculated inventory and ordered appropriate supplies.
- Conducted health, safety, and sanitation process evaluations to identify and remedy any violations immediately.
- Carefully interviewed, selected, trained, and supervised staff.
- Developed, implemented, and managed business plans to promote profitable food and beverage sales.
- Managed staff schedules and maintained adequate coverage for all shifts.
- Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
Line Cook, Server, Cashier
Lou Malnati's
08.2017 - 03.2020
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Maintained well-stocked stations with supplies and spices for maximum productivity.
- Wrapped up and stored unused food in appropriate containers and placed in refrigerator to avoid spoilage.
- Created identical dishes numerous times daily with consistent care, attention to detail, and quality.
- Welcomed customers and helped determine their needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Cultivated warm relationships with regular customers.
Education
High School Diploma -
Albert G Lane Technical High School
Chicago, IL06-2013
Skills
- Recruitment
- Restaurant operations management
- Kitchen oversight
- Customer-oriented
- Food service background
- Take-out service
- Customer service best practices
- Labor and food cost control
- Employee retention
- Complaint resolution
- Stable work history
Accomplishments
- Improved online restaurant reviews by successfully handling customer complaints, implementing monthly staff training and refining lunch and dinner menus.
- Supervised team of 50+ staff members.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Resolved product issue through consumer testing.
- Multiple time Jean Malnati Miller aware recipient
Certification
- ServSafe Food Protection Manager Certification - National Restaurant Association.
- Allergen Awareness Training Certificate – State-specific programs or ANSI-accredited providers.
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Restaurant Manager
Lou Malnati's
03.2020 - 02.2025
Line Cook, Server, Cashier
Lou Malnati's
08.2017 - 03.2020
High School Diploma -
Albert G Lane Technical High School
Similar Profiles
Paula RichiePaula Richie
Restaurant Manager at Lou Malnati'sRestaurant Manager at Lou Malnati's
Angel TorresAngel Torres
Kitchen Supervisor at Lou Malnati's PizzeriaKitchen Supervisor at Lou Malnati's Pizzeria
Andrea StoevaAndrea Stoeva
Cashier at Lou Malnati'sCashier at Lou Malnati's