Summary
Overview
Work History
Education
Skills
Timeline
Generic

Anselmo Quezada

Willow Springs

Summary

Dynamic professional with proven expertise in customer service and technical support, demonstrated during roles at Il Vicolo Trattoria and J. Sterling Morton High School. Excelled in team collaboration and efficiently resolved connectivity issues, enhancing operational efficiency. Skilled in inventory management and network optimization, consistently prioritizing customer satisfaction and workplace productivity.

Talented Server bringing skills in order management, payment processing and upselling. Stay current on menu items and consistently offer targeted recommendations to meet individual customer needs. Knowledgeable about handling special dietary requirements and general food safety standards.

Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.

Tech-savvy innovator with hands-on experience in emerging technologies and passion for continuous improvement. Skilled in identifying opportunities for technological enhancements and implementing effective solutions. Adept at leveraging new tools and methods to solve problems and enhance productivity. Excels in adapting to fast-paced environments and driving technological advancements.

Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.

Overview

10
10
years of professional experience

Work History

Server

Il Vicolo Trattoria
06.2019 - Current
  • Bussed and reset tables to keep dining room and work areas clean.
  • Used slow periods to restock supplies, ice, trays, and delivery bags.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.
  • Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
  • Answered customers' questions, recommended items, and recorded order information.

Summer IT Technician Assistant

J. Sterling Morton High School
04.2015 - 08.2019
  • Maintained office PCs, networks and student laptops.
  • Corrected connectivity faults to restore user access to local networks, cloud-based storage and public web.
  • Established, repaired and optimized networks by installing wiring, cabling and devices.
  • Configured systems according to prescribed software and hardware frameworks.
  • Installed and configured operating systems and applications.
  • Installed, configured and maintained computer systems and network connections.
  • Configured hardware, devices, and software to set up work stations for employees.
  • Diagnosed and troubleshot hardware, software and network issues.

Education

High School Diploma -

J. Sterling Morton
Berwyn, IL
05-2019

Skills

  • Team member/Flexing Roles
  • Hostess support
  • Busser support
  • Server support
  • Table resetting
  • Table bussing
  • Task prioritization
  • Customer service
  • Take-out service
  • Server training
  • Food running
  • Inventory management
  • Order management
  • Supply restocking

Timeline

Server

Il Vicolo Trattoria
06.2019 - Current

Summer IT Technician Assistant

J. Sterling Morton High School
04.2015 - 08.2019

High School Diploma -

J. Sterling Morton
Anselmo Quezada