AnnMarie Rosa
Berwyn
Summary
I’m an experienced customer service professional with 3.5 years in a fast-paced retail and support environment. I'm skilled in de-escalating customer issues, operating POS and CRM systems, and cultivating positive relationships with customers. I always aim to assist customers effectively and with empathy.
Overview
4
4
years of professional experience
2024
2024
years of post-secondary education
Work History
Customer Service Cashier
Walmart
Forest Park
01.2022 - Current
- Processed customer transactions using point-of-sale systems efficiently.
- Assisted customers with inquiries and provided product information.
- Maintained cleanliness and organization of checkout areas consistently.
- Handled cash, credit, and electronic payments accurately.
- Greeted customers and provided friendly customer service.
- Adhered to company policies concerning returns, exchanges, and refunds, including proper documentation completion.
- Exchanged and returned items, noting details in company database and placed returned merchandise in bins for restocking.
Education
Morton West High School
Berwyn, ILSkills
- Return policies
- Customer relationship management
- Problem solving
- Conflict resolution
- Guest services
- Customer service
- Refund handling
References
References available upon request.
Timeline
Customer Service Cashier
Walmart
01.2022 - Current
Morton West High School
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