Ann M Williams
Arlington Heights
Summary
Results-driven childcare owner with a strong foundation in communication and organizational skills. Proven ability to collaborate with parents and implement creative educational activities, ensuring a supportive and engaging atmosphere for children’s development.
Overview
26
26
years of professional experience
Work History
Home Daycare Owner
Self-employed
Arlington Heights
08.2008 - Current
- Provided nurturing and appropriate environment for children of various ages.
- Supported children's emotional and social development, encouraging understanding of others and positive self-concepts.
- Planned age-appropriate lessons focusing on language development, music appreciation, art exploration, physical education.
- Prepared nutritious meals according to USDA guidelines ensuring that each child was getting proper nutrition.
- Managed daily schedules and routines to ensure smooth operations.
- Established positive relationships with children and parents for effective communication.
- Organized educational activities to promote early childhood development skills.
Consultant
Computer Task Group, CTG
Dallas
08.2006 - 08.2008
- Led client consultations to analyze business needs and identify solutions.
- Developed project plans to ensure timely delivery of consulting services.
- Assessed client systems to provide recommendations for improvements and efficiencies.
- Collaborated with clients to create actionable plans addressing specific challenges and objectives.
- Maintained positive working relationship with fellow staff and management.
- Assessed customer needs quickly in order to provide timely assistance.
- Organized and led client meetings to deliver project updates and gather feedback.
Implementation Specialist
MediServe Information Systems
Tempe
07.2003 - 08.2006
- Led software implementation projects for healthcare clients using MediServe systems.
- Guided clients through system go-live phases, ensuring smooth transitions and user adoption.
- Conducted training sessions for users on how to use the newly implemented software program.
- Verified that every client received the highest level of support, assistance and professionalism to uphold the company's commitment to service.
- Liaised between customer support and technical teams to resolve issues and questions during implementation.
- Identified issues and made potential solution recommendations as problems developed, enabling quick project modifications.
- Coordinated communication between clients and internal teams to streamline implementation processes.
Application Support Analyst
McKesson
Phoenix
08.2002 - 06.2003
- Resolved user issues through troubleshooting and clear communication, improving user satisfaction.
- Collaborated with cross-functional teams to enhance system performance, resulting in reduced downtime.
- Trained end-users on software functionalities and best practices.
- Troubleshot application errors by reviewing log files and system configuration settings.
- Performed root cause analysis of application issues and identified solutions.
- Applied necessary upgrades and security patches to existing applications.
- Escalated technical issues to development or technical operations team following prescribed support guidelines.
Applications Support Analyst
McKesson
Evanston
02.2000 - 08.2002
- Delivered technical support for applications to optimize functionality across departments at McKesson.
- Collaborated with cross-functional teams to resolve application-related issues efficiently.
- Trained end-users on new software features and best practices for application use.
- Performed root cause analysis of application issues and identified solutions.
- Conducted regular system audits to ensure compliance with operational standards.
- Addressed customer queries through phone, email, chat, and remote desktop tools to enhance user satisfaction.
Education
High School Diploma -
Oakton Community College
Des Plaines, ILSkills
- Child development
- Lesson planning
- Behavior management
- Safety protocols
- Nutritional planning
- Client consultation
Timeline
Home Daycare Owner
Self-employed
08.2008 - Current
Consultant
Computer Task Group, CTG
08.2006 - 08.2008
Implementation Specialist
MediServe Information Systems
07.2003 - 08.2006
Application Support Analyst
McKesson
08.2002 - 06.2003
Applications Support Analyst
McKesson
02.2000 - 08.2002
High School Diploma -
Oakton Community College