Annika Van Der Male
Minooka
Summary
Dynamic Sales Associate with a proven track record at Ross Dress for Less, excelling in customer service and cash handling. Recognized for building lasting customer relationships and enhancing store appeal. Adept at problem-solving and teamwork, consistently delivering exceptional service in high-pressure environments. Reliable and punctual, committed to operational excellence. Developed skills in fast-paced retail environments, ready to transition into new field. Demonstrates keen ability to connect with customers and facilitate positive interactions. Committed to leveraging these transferrable skills in dynamic and collaborative setting.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Sales Associate
Ross Dress for Less
08.2024 - Current
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Provided positive first impressions to welcome existing, new, and potential customers.
Phone Girl
Rosati’s
08.2022 - 08.2024
- Enhanced customer satisfaction by efficiently handling incoming calls and addressing inquiries.
- Upheld strict confidentiality standards when handling sensitive customer information such as payment details or personal preferences.
- Ensured timely delivery of orders by prioritizing tasks based on urgency and proximity of destinations.
- Handled all cash transactions accurately by meticulously verifying payments received against transaction records.
- Utilized exceptional multitasking skills to manage multiple phone lines while accurately inputting orders into the system.
- Facilitated communication between front-of-house and back-of-house teams, ensuring seamless coordination for optimal service delivery.
- Supported team members during busy periods by taking on additional tasks as needed for smoother operations.
- Stocked the fridges and prepped pasta, salads, and desserts.
Education
Associate of Arts -
Joliet Junior College
Joliet, IL05-2026
High School Diploma -
Minooka Community High School
Minooka. IL05-2024
Skills
- Customer service
- Teamwork and collaboration
- Time management
- Problem-solving skills
- Listening skills
- Reliable and punctual
- Exceptional customer service
- Cash handling
- Cash register operation
- Store opening and closing
- Merchandise display
Certification
CPR Certified
Timeline
Sales Associate
Ross Dress for Less
08.2024 - Current
Phone Girl
Rosati’s
08.2022 - 08.2024
Associate of Arts -
Joliet Junior College
High School Diploma -
Minooka Community High School
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