Summary
Overview
Work History
Education
Skills
Investment Services
Personal Characteristics
Systems
Timeline
Generic

Annie Walker

Chicago

Summary

Dynamic Allocation Specialist with proven expertise at Stonex in trade monitoring and client issue resolution. Adept at reconciling complex trading transactions while maintaining meticulous attention to detail. A committed team player skilled in utilizing exchange systems and fostering strong client relationships to enhance operational efficiency.

Overview

25
25
years of professional experience

Work History

Allocation Specialist

Stonex
Chicago
11.2003 - Current

·Monitor group allocation email, process requests accordingly throughout the day on ALLexchanges.

. Allocations received in group email should be actioned through Lisa/middleware when applicable.

.Account changes received in group email should be actioned at the respective exchanges directly.

Communicate with our firm, carrying brokers regarding foreign exchanges we do not directly clear.

· Monitoring of give-in trades with a quantity greater than allowed, must get approved by Risk, prior to accepting.

· Process APS trades (average price system) per customer’s request, via middleware, on exchanges where able.

· Run/check the unprocessed report (trades editing) throughout the day. This report includes multiple exchanges and investigating multiple origins or trade errors.

· Monitor various exchange closing times to ensure all top day allocations have been allocated and fully accepted by FCM’s before exchange closes, including moving trades to error accounts and notifying appropriate parties.

· Early shift staff responsible for prior day incomplete allocation team issues.

· Process select foreign market offsets.

· Assist in monitoring carrying broker trade loads to ensure trades are loading periodically throughout the day.

· Assist in Customer support with clients/other FCM’s, via phone and email, when necessary.

· Must be detailed oriented and able to adapt easily to changes in daily procedures.

· Maintains prompt and regular attendance including shift changes and rotating scheduled holidays.

· This list of duties and responsibilities is not intended to be all-inclusive and can be expanded to include other duties or responsibilities that management deems necessary.

Customer Service/ Data Entry Operator

Rosenthal Collins
Chicago
03.2001 - 11.2003
  • Assisted Senior Broker and followed up on leads from potential customers
  • Managed keypunch regulation errors and maintained daily losses and gain
  • Executed trades for customers requested via walk-in and over the phone
  • Assumed clerical and administrative floor and office duties
  • Prepared agendas and coordinated meeting arrangements.

Operations Analyst/Broker’s Assistant

SMW Trading
Chicago
  • Reconciled and processed trading transactions between traders and customers.
  • Established and maintained new accounts.
  • Processed trades and handles bookkeeping
  • Acted as customer liaison to resolve complex questions and issue
  • Completed back office duties
  • Maintained complete filing system for trading and bookkeeping

Education

Some College -

Harold Washington
Chicago, IL
04.2001

Some College -

Flowers Career Academy
Chicago, IL
06.1998

Skills

  • Customer Service
  • Client Issue Resolution
  • Reconcile Trading Issues
  • Call Screening & Routing
  • Time Management
  • Exchange Systems
  • Liaison for Corporations
  • General Clerical Duties
  • Website Assistant
  • Database Management
  • Exchanges
  • Futures & Options
  • Trade Monitoring
  • Sun Guard
  • GMI
  • VB
  • Portal
  • Rolfe and Nolan Bookkeeping
  • Eurex
  • Ice Europe
  • CME Front End Clearing
  • Windows Suite
  • Detail Oriented
  • Interpersonal Communication
  • Strong Communicator
  • Multi-Tasking
  • Organized
  • Responsible
  • Active Listening
  • Flexible
  • Committed
  • Team Player

Investment Services

  • Exchanges
  • Futures & Options
  • Trade Monitoring

Personal Characteristics

  • Detail Oriented
  • Interpersonal Communication
  • Strong Communicator
  • Multi-Tasking
  • Organized
  • Responsible
  • Active Listening
  • Flexible
  • Committed
  • Team Player

Systems

  • Sun Guard
  • GMI, VB, Portal
  • Rolfe and Nolan Bookkeeping
  • Eurex, Ice Europe
  • CME Front End Clearing
  • Windows Suite

Timeline

Allocation Specialist

Stonex
11.2003 - Current

Customer Service/ Data Entry Operator

Rosenthal Collins
03.2001 - 11.2003

Operations Analyst/Broker’s Assistant

SMW Trading

Some College -

Harold Washington

Some College -

Flowers Career Academy
Annie Walker