Work History
Education
Timeline
Generic

Annie Terry

Chicago

Work History

PBX Operator

Marriott Hotel
  • Maintained a high level of professionalism while assisting callers in various situations, including emergencies and complaints.
  • Trained and mentored new PBX operations employees.
  • Enhanced communication between departments by promptly transferring calls and providing accurate information.
  • Directed incoming calls to internal personnel and departments, routing to best-qualified department.
  • Responded to customer inquiries with patience and positivity to establish excellent first impression.
  • Handled sensitive information discreetly when dealing with confidential calls or messages within the organization.
  • Assisted management in identifying areas for improvement within telecommunications infrastructure based on daily observations.
  • Solved customer inquiries regarding products, orders and account balances quickly to meet service targets.
  • Resolved customer issues and complaints promptly and politely, upholding satisfaction.
  • Collected and verified telephone numbers, addresses, and proper spelling of names.
  • Monitored call queues and worked quickly to answer and resolve inquiries within target timeframes.
  • Maintained accurate records of calls placed and received.
  • Processed customer payments for timely, accurate order fulfillment.
  • Trained new employees on PBX operating procedures and best practices, fostering consistency across the team''s performance levels.
  • Managed conference call setups for large groups on request, facilitating smooth business communications across teams.
  • Organized voicemail systems and message retrieval processes, enabling team members to access important information quickly.
  • Contributed to cost savings by monitoring long-distance calls and enforcing company telecommunication policies.
  • Created and maintained company phone directory with current extensions and staff information.
  • Answered calls on [Number] ring and engaged customers with friendly, professional demeanor.
  • Assisted colleagues with achieving task requirements, aiding team productivity and performance.

PBX Operator

ALGAMATED HOTEL
  • Collaborated with front desk personnel to ensure timely responses to guest inquiries or requests for assistance.
  • Handled sensitive information discreetly when dealing with confidential calls or messages within the organization.
  • Responded to customer inquiries with patience and positivity to establish excellent first impression.
  • Maintained records of daily data communication transactions, problems, and remedial actions taken.
  • Supported company operations by managing multiple phone lines simultaneously, prioritizing urgent matters as needed.
  • Created and maintained company phone directory with current extensions and staff information.
  • Answered calls on [Number] ring and engaged customers with friendly, professional demeanor.
  • Kept detailed records of all incoming, outgoing, and transferred calls using advanced logging software tools for reporting purposes.
  • Monitored call queues and worked quickly to answer and resolve inquiries within target timeframes.
  • Maintained accurate records of calls placed and received.
  • Processed customer payments for timely, accurate order fulfillment.
  • Assisted colleagues with achieving task requirements, aiding team productivity and performance.
  • Connected callers with appropriate professional, department, or business.
  • Operated switchboard and routed incoming calls to appropriate departments.
  • Solved customer inquiries regarding products, orders and account balances quickly to meet service targets.
  • Resolved customer issues and complaints promptly and politely, upholding satisfaction.

Sort Mail on Conveyor

Post Office
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Excellent communication skills, both verbal and written.
  • Worked well in a team setting, providing support and guidance.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Passionate about learning and committed to continual improvement.
  • Worked flexible hours across night, weekend, and holiday shifts.
  • Managed time efficiently in order to complete all tasks within deadlines.

Receptionist PBX Operator

IMC Realty
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Resolved customer problems and complaints.
  • Handled cash transactions and maintained sales and payments records accurately.
  • Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
  • Responded to inquiries from callers seeking information.
  • Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
  • Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
  • Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
  • Handled sensitive information with discretion while maintaining strict confidentiality standards.
  • Managed multiple tasks and met time-sensitive deadlines.
  • Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
  • Maintained confidentiality of information regarding clients and company.
  • Corresponded with clients through email, telephone, or postal mail.
  • Provided clerical support to company employees by copying, faxing, and filing documents.
  • Assisted with onboarding new clients and securing paperwork completion.
  • Maintained visitor log for entering and leaving facility for security purposes.
  • Improved appointment scheduling system, reducing wait times and increasing client satisfaction.
  • Assisted with planning office events and meetings for smooth execution.
  • Helped maintain office security by monitoring visitor access and issuing badges.
  • Improved office organization with meticulous management of appointment scheduling and client databases.
  • Facilitated positive customer experiences by resolving complaints and inquiries promptly and professionally.
  • Optimized resource allocation by managing inventory of office supplies and reordering as necessary.
  • Enhanced visitor experience by providing detailed information and assistance as needed.
  • Enhanced accuracy of record-keeping with diligent maintenance of logs and records.
  • Streamlined administrative tasks, such as filing and data entry, to support office efficiency.
  • Supported HR activities by assisting with recruitment process, including scheduling interviews and organizing candidate information.
  • Cultivated positive relationships with clients through professional demeanor and excellent interpersonal skills.
  • Contributed to team effectiveness by providing ad-hoc support to various departments during peak periods.

File Clerk

Waste Mananagement
  • Assisted with document scanning and imaging projects to support accurate file back-up.
  • Identified and corrected inconsistencies in filing systems for increased accuracy.
  • Examined, categorized, and sorted incoming documents.
  • Sorted and classified documents into appropriate filing systems for increased traceability.
  • Created, implemented and monitored filing systems for easy retrieval of records.
  • Enhanced productivity by processing incoming mail and filing documents promptly, allowing for easy access when needed.
  • Responded promptly to internal document requests from colleagues, providing excellent customer service while minimizing disruptions to workflow.
  • Collaborated closely with team members to address any discrepancies or issues within the filing system, resolving them quickly and efficiently.
  • Restored old files and archived completed files for future reference.
  • Managed sensitive or confidential files with attention to data security and storage policies.
  • Supported administrative staff through effective file management, ensuring quick retrieval of essential information.
  • Assisted with data entry and administrative support tasks to help meet team goals.
  • Improved file organization by implementing an efficient categorization and labeling system.
  • Maintained physical and computer-based filing systems.
  • Managed high volumes of daily paperwork, prioritizing tasks effectively to meet deadlines without compromising accuracy or organization.
  • Maintained client confidentiality by upholding strict adherence to data privacy regulations and guidelines.
  • Organized physical storage spaces for optimal use, maximizing available room for new document additions.
  • Safeguarded sensitive information with appropriate security measures, including locking cabinets and controlling access permissions in digital databases.
  • Assisted in training new employees on proper filing procedures, ensuring consistency across the department.
  • Maintained log books and spreadsheets documenting file data and storage receipts.
  • Ensured accuracy in data entry tasks related to file indexing, reducing errors that could lead to misfiled documents.
  • Compiled and inventoried documents for archival.
  • Prepared new files and assigned tracking identification numbers, resulting in faster retrievals.
  • Streamlined office operations with the timely distribution of important documents to relevant departments.
  • Kept up-to-date on industry best practices for file management, continuously looking for ways to improve efficiency and organization within the department.
  • Reduced misplaced files by conducting regular audits and maintaining accurate records of all stored items.
  • Facilitated smooth office operations, managing inventory of office supplies and reordering as necessary.
  • Collaborated with department heads to identify and purge outdated files, keeping system current.
  • Improved document tracking accuracy by implementing barcode scanning system for file management.
  • Played key role in training new staff on filing protocols and use of document management software.
  • Assisted in transition to paperless environment, digitizing over substantial volume of physical records.
  • Reduced retrieval times, systematically categorizing files for easy access.
  • Facilitated reduction in paper usage by advocating for and implementing more comprehensive digital filing practices.

Order Taker

Warsharky
  • Welcomed customers and provided quick and attentive service.
  • Effectively communicated with customers to clarify order details and ensure the highest level of satisfaction during their ordering experience.
  • Accurately performed cash register operations to process and receive payments and issue change.
  • Warmly greeted and welcomed customers to establishment before requesting food order.
  • Refilled drinks, cleaned up spills and handled special requests between guest orders.
  • Developed a strong knowledge of product offerings to confidently answer customer inquiries and provide recommendations when needed.
  • Demonstrated excellent multitasking skills under pressure; managed multiple telephone lines while efficiently processing orders.
  • Checked outgoing orders for accuracy before delivery.
  • Relayed additional meal requirements, dietary restrictions, allergies and special requests to kitchen staff clearly and accurately.
  • Achieved timely fulfillment of orders by consistently meeting established deadlines.
  • Restocked bags, cups, lids, sauces and other counter supplies.
  • Consistently met or exceeded performance goals related to order volume, accuracy, and timeliness.
  • Quickly and carefully checked prepared items against customer orders for accuracy prior to delivery.
  • Contributed to a positive work environment through effective teamwork and collaboration with colleagues.
  • Offered immediate, friendly and knowledgeable assistance to every guest.
  • Enhanced order accuracy by diligently reviewing and verifying customer information and order details.
  • Ensured compliance with company policies and procedures during all stages of the order-taking process.
  • Supported inventory management efforts through accurate tracking of product availability and demand trends.
  • Entered orders into computer system quickly and in proper sequence.
  • Communicated with customers to address order inquiries, changes and cancellations.
  • Input order information into system and updated customer accounts to document and track customer orders.
  • Examined orders to confirm accuracy, completeness and adherence to customer requirements.

Laundry Attendant

Hotel 21 East
  • Maintained a clean and organized work environment, ensuring optimal productivity and minimal downtime.
  • Set up wash and dry cycles with appropriate settings such as spin speed, temperature, and cleaning agents.
  • Supported team members in completing tasks efficiently, fostering a positive and collaborative work atmosphere.
  • Assisted with cleaning and maintenance of laundry equipment to keep machines in proper working order.
  • Coordinated daily laundry tasks with other team members to maximize efficiency and maintain a smooth workflow.
  • Managed inventory levels for laundry supplies such as detergents, softeners, and stain removers to prevent shortages or delays in service.
  • Demonstrated strong attention-to-detail when folding clean linens according to hotel standards.
  • Collaborated with housekeeping staff to ensure timely delivery of clean linens to guest rooms.
  • Examined dried clothes to identify stains, tears and issues.
  • Contributed to workplace safety by following established protocols for handling hazardous chemicals used in the laundering process.
  • Enhanced customer satisfaction by promptly addressing and resolving any complaints or issues related to laundry services.
  • Expedited the laundering process by pre-treating heavily soiled items before washing them with other linens.
  • Collected soiled linens and clothing and pretreated stains.
  • Operated traditional and computer-operated washers and dryers while observing all safety protocols.
  • Prepared wash solutions and added bleach, detergents and softeners to clean and maintain quality of garments.
  • Operated laundry equipment and loaded machines, paying careful attention to capacity restrictions.
  • Kept track of laundered items using an efficient tagging system to prevent loss or mix-ups during the cleaning process.
  • Used irons and iron boards to press clothing, folding and organizing garments.
  • Preserved machine functionality through routine maintenance checks and timely reporting of any malfunctions or repair needs.
  • Provided exceptional customer service while receiving drop-off laundry orders from guests.
  • Improved laundry efficiency by implementing a streamlined sorting system for various fabric types.
  • Operated commercial-grade washing machines and dryers safely, adhering to manufacturer guidelines and best practices.
  • Ensured consistent quality control by conducting regular inspections of cleaned linens for stains, damage, or wear.
  • Increased linen longevity with proper handling, folding, and storage procedures.
  • Handled delicate garments with care, utilizing specialized cleaning methods to preserve fabric integrity and appearance.
  • Assisted in reducing energy consumption by implementing eco-friendly washing and drying techniques.
  • Maintained safety practices at all times to protect personnel and laundry loads.
  • Restocked supply inventories and notified supervisors of shortages for customer convenience.

Laundry Attendant

SwissOtel
  • Used POS system to collect payments from customers, providing invoice for proof of transaction.
  • Operated machines correctly by following machine instructions and safety regulations.
  • Assisted with unloading and loading customer laundry items.
  • Performed routine maintenance and cleaning of machines for adherence to sanitary regulations.
  • Cleaned machine filters and lubricated equipment.
  • Monitored customer laundry loads to reach proper wash cycle times.
  • Kept track of customer laundry items by properly sorting, identifying and storing clothing.
  • Inspected soiled articles to determine sources of stains, locate color imperfections, and identify items requiring special treatment.
  • Helped customers with choosing appropriate cleaning cycles and techniques.
  • Observed and adjusted machine cycle times, achieving quality results.
  • Used special fabric treatments, borax, and [Type] cleaner to remove stains.
  • Supported fellow staff members with delivery and pickup of customer orders.
  • Followed environmental regulations when handling hazardous materials for laundromat safety.
  • Delivered superior customer service by responding to inquiries and complaints.
  • Supported accurate records by recording laundry and dry-cleaning processes and transactions.
  • Tested machines and made minor adjustments, keeping equipment functional.
  • Maintained a clean and organized work environment, ensuring optimal productivity and minimal downtime.
  • Set up wash and dry cycles with appropriate settings such as spin speed, temperature, and cleaning agents.
  • Supported team members in completing tasks efficiently, fostering a positive and collaborative work atmosphere.
  • Assisted with cleaning and maintenance of laundry equipment to keep machines in proper working order.
  • Coordinated daily laundry tasks with other team members to maximize efficiency and maintain a smooth workflow.
  • Managed inventory levels for laundry supplies such as detergents, softeners, and stain removers to prevent shortages or delays in service.
  • Demonstrated strong attention-to-detail when folding clean linens according to hotel standards.
  • Collaborated with housekeeping staff to ensure timely delivery of clean linens to guest rooms.
  • Examined dried clothes to identify stains, tears and issues.
  • Contributed to workplace safety by following established protocols for handling hazardous chemicals used in the laundering process.
  • Enhanced customer satisfaction by promptly addressing and resolving any complaints or issues related to laundry services.
  • Collected soiled linens and clothing and pretreated stains.
  • Operated traditional and computer-operated washers and dryers while observing all safety protocols.
  • Prepared wash solutions and added bleach, detergents and softeners to clean and maintain quality of garments.
  • Operated laundry equipment and loaded machines, paying careful attention to capacity restrictions.
  • Kept track of laundered items using an efficient tagging system to prevent loss or mix-ups during the cleaning process.
  • Used irons and iron boards to press clothing, folding and organizing garments.

Education

High School Diploma -

Roseland Communty HighSchool
Chicago, IL
08-1986

Timeline

PBX Operator

Marriott Hotel

PBX Operator

ALGAMATED HOTEL

Sort Mail on Conveyor

Post Office

Receptionist PBX Operator

IMC Realty

File Clerk

Waste Mananagement

Order Taker

Warsharky

Laundry Attendant

Hotel 21 East

Laundry Attendant

SwissOtel

High School Diploma -

Roseland Communty HighSchool

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