Work History
Timeline
Generic

Annie Terry

Chicago

Work History

Front Desk Receptionist

Seneca
Chicago
  • Greeted and assisted visitors at the front desk daily.
  • Managed incoming calls and directed inquiries to appropriate staff.
  • Scheduled appointments and maintained the calendar for office personnel.
  • Handled mail and packages, ensuring timely distribution to departments.
  • Maintained an organized reception area and ensured that all guests were attended to promptly.
  • Performed data entry into computer systems to maintain accurate records of customer information.
  • Handled payment processing and provided customers with receipts and proper bills and change.
  • Assisted with scheduling appointments for clients and visitors.
  • Resolved any customer complaints or issues in a timely fashion following established protocols.
  • Provided administrative support such as filing documents, photocopying and scanning materials.
  • Handled cash transactions accurately, balancing the register at the end of each shift.
  • Completed basic bookkeeping and document filing.
  • Prepared daily shift close reports and balanced cash register to accurately reflect transactions.
  • Signed for packages, recorded deliveries, and distributed to personnel.
  • Managed incoming and outgoing mail, courier services, faxes and other correspondence.
  • Worked with housekeeping and maintenance staff to address and resolve building and room issues.
  • Input customer data into reservation systems and updated to reflect room changes.
  • Responded to inquiries and room requests made online, by phone, and via email.
  • Tracked office supplies inventory levels, placed orders for replenishment as needed and monitored deliveries upon arrival.
  • Verified identity documents for new customers before opening accounts in accordance with company policies.
  • Reconciled daily financial transactions against cash receipts at the end of each day's business activity.
  • Monitored visitor access control systems including issuing identification badges when necessary.
  • Preserved office security by following safety procedures and controlling access via reception desk.
  • Assisted in the preparation of meeting rooms and facilities for scheduled events.
  • Coordinated maintenance requests for office equipment and facilities.
  • Assisted in the management of the company's social media accounts.
  • Handled sensitive information in a confidential manner.
  • Updated and maintained office policies and procedures.
  • Answered multi-line telephone with polite tone of voice to provide general information and answer inquiries.
  • Protected clients' rights by maintaining confidentiality of personal and financial information.
  • Monitored reception area to provide consistently safe, hazard-free environment for customers.
  • Supplied callers with office address and directions, employee email addresses and phone extensions.
  • Transmitted information or documents to customers through email, mailings or facsimile machine.

PBX Operator

Park Hyatt
Chicago
  • Operated multi-line telephone system for efficient call management.
  • Assisted guests with inquiries and provided information about hotel services.
  • Transferred calls to appropriate departments and staff members promptly.
  • Monitored phone lines for service issues and reported technical problems.
  • Provided excellent customer service while managing high call volumes effectively.
  • Collaborated with team members to enhance overall communication processes.
  • Operated multi-line telephone system to answer incoming calls and direct callers to specific destinations based on their needs.
  • Troubleshot basic technical issues related to phone systems and reported any major problems immediately.
  • Recorded messages from callers and relayed them to the appropriate personnel in a timely manner.
  • Managed multiple tasks simultaneously while maintaining a high level of accuracy.
  • Answered calls with friendly and polite approach to engage callers and deliver exceptional customer service.
  • Provided training and coaching to new PBX operators.
  • Developed and updated business phone directory to reflect current employees and other changes.
  • Assisted external callers with department directory information as needed.
  • Identified potential customer needs and offered additional services when applicable.
  • Identified opportunities for process improvement in order to improve customer satisfaction levels.
  • Assisted in training new PBX operators on how to use the system correctly.
  • Greeted customers and answered inquiries regarding services provided.
  • Managed voicemail boxes for employees who are out of office or away on vacation.
  • Created reports detailing all incoming calls received during the day.
  • Answered general inquiries from customers over the phone or via email.
  • Escalated complex customer service issues to management when necessary.
  • Followed up with customers after receiving complaints or feedback about services provided.
  • Performed administrative duties such as filing, photocopying, faxing documents.
  • Operated telephone switchboard and routed calls to correct destination.
  • Handled incoming and outgoing calls according to standard operating procedures.
  • Paged employees over PA system to ensure prompt connection with callers.
  • Provided customer service support by answering questions, resolving issues, and providing information.
  • Completed connections between callers, departments and professionals.
  • Reported telephone line issues and outages for prompt repairs.
  • Alerted staff of emergency information and general announcements using PA system.
  • Participated in emergency preparation meetings to understand crisis management procedures.
  • Processed incoming or outgoing mail, packages or deliveries.
  • Placed equipment, supplies or catering orders for meetings.
  • Greeted visitors to log persons in and out of facility, assign security badges and contact employee escorts.
  • Maintained accurate logs of incoming calls and messages for follow-up.
  • Responded promptly to emergency calls for assistance.

Personal Care Medical Assistant

Austin Special WRSCA
Chicago
  • Assisted healthcare providers with patient examinations and medical procedures.
  • Managed patient scheduling and maintained organized medical records.
  • Administered medications and performed basic clinical procedures under supervision.
  • Collaborated with the healthcare team to ensure quality patient care.
  • Maintained cleanliness and safety of examination rooms and medical equipment.
  • Processed insurance claims and handled billing inquiries efficiently.
  • Supported inventory management by tracking medical supplies and restocking as needed.
  • Kept examination rooms clean, stocked with necessary supplies and prepared for incoming patients.
  • Assisted physicians with patient care by taking vital signs, patient histories and preparing patients for examinations.
  • Administered injections, medications and treatments as directed by the physician.
  • Adhered to HIPAA regulations regarding safeguarding confidential patient information at all times.
  • Measured vital signs and took medical histories to prepare patients for examination.
  • Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
  • Documented notes during patient visits.
  • Answered phones, scheduled appointments and managed patient flow while greeting visitors in a professional manner.
  • Maintained accurate medical records through filing, charting, transcription and data entry into electronic health record system.
  • Scheduled appointments for patients via phone and in person.
  • Collected samples from patients for laboratory testing purposes.
  • Performed basic laboratory tests such as urinalysis and blood glucose levels under direct supervision of a physician or registered nurse.
  • Cleaned and maintained medical equipment following procedures and standards.
  • Educated patients about medications, procedures and physician's instructions.
  • Ensured that all instruments used during exams were cleaned properly after each use according to established protocols.
  • Organized patient charts before each day's clinic sessions began.
  • Participated in team meetings to improve workflows and contribute to improving patient population outcomes.
  • Ordered medical supplies, maintained inventory logs and restocked exam rooms when needed.
  • Contacted pharmacies to submit and refill patients' prescriptions.
  • Assisted with pre-operative preparation of patients including providing instruction about post-operative care plans.
  • Filed insurance claims forms in accordance with applicable regulations.
  • Answered phones, scheduled appointments, greeted patients and ordered supplies.
  • Collected, labeled and stored laboratory specimens properly prior to testing.
  • Assisted back office patient processes to reduce office wait times.
  • Administered medications under physician's supervision.
  • Positioned patients properly during examination or treatment for comfort and safety.
  • Changed dressings on wounds to prevent infection and check for healing.
  • Supported administrative staff by processing payments.

Child Welfare Attendent

Chicago Public Schools CPS
Chicago
  • Supervised children during activities to ensure safety and engagement.
  • Assisted teachers with classroom management and student support.
  • Implemented behavior management strategies to promote positive interactions.
  • Communicated effectively with parents regarding children's needs and progress.
  • Organized recreational activities that encouraged teamwork and social skills.
  • Monitored student behavior to identify issues and report concerns promptly.
  • Collaborated with staff to create a nurturing learning environment for students.
  • Maintained accurate records of student attendance and incidents for reporting purposes.
  • Monitored behavior of children in foster care settings and reported any changes or incidents to supervisors.
  • Assisted in implementing safety plans for vulnerable children and families.
  • Provided transportation services to clients as needed.
  • Attended training sessions related to Child Welfare policies and procedures.
  • Facilitated communication between biological parents and foster parents regarding the needs of the child.
  • Compiled reports summarizing client progress and outcomes over time.
  • Collaborated with social workers, teachers, medical personnel, and other professionals to ensure appropriate care for each child.
  • Provided emotional support to clients during difficult times or situations.
  • Participated in regular team meetings with other Child Welfare Attendants to discuss caseloads and challenges faced by clients.
  • Educated families about available community resources such as food banks, shelters.
  • Established behavioral modification goals and assessed progress toward goals.
  • Assisted with developing individualized service plans for each client based on their specific needs.
  • Maintained confidentiality through stringent handling of charts and data.
  • Participated in ongoing training to maintain license and enhance knowledge of relevant mental health topics.
  • Facilitated parental workshops and classes to provide support to children in achieving school and academic success.

Receptionist

Style Master
Chicago
  • Greeted visitors and directed them to appropriate personnel.
  • Managed multi-line phone system, routing calls efficiently.
  • Scheduled appointments and maintained calendar for office staff.
  • Organized and maintained filing system for documents and records.
  • Assisted with administrative tasks like data entry and inventory management.
  • Coordinated office supplies and ensured adequate stock levels.
  • Responded to inquiries via email and in-person promptly.
  • Provided support during company events and meetings as needed.
  • Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
  • Scheduled and confirmed appointments.
  • Greeted visitors and provided them with assistance.
  • Provided excellent customer service at all times while interacting with both internal and external customers.
  • Scheduled appointments for clients, customers, and other visitors.
  • Maintained a neat reception area by organizing materials and tidying up furniture.
  • Updated and recorded customer or client information to maintain accounts.
  • Performed data entry tasks into various computer systems accurately and promptly.
  • Provided administrative support to staff members including typing letters, filing documents, and scanning and copying documents when necessary.
  • Maintained daily calendars, set appointments with clients and planned daily office events.
  • Maintained an organized filing system of confidential client information in accordance with company policy.
  • Managed all incoming mail distribution, courier services, faxes, and photocopying documents as requested.
  • Processed payments and updated accounts to reflect balance changes.
  • Processed customer payments using cash registers or point-of-sale terminals according to company policies and procedures.
  • Assisted in maintaining office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing orders for supplies; verifying receipt of supplies.
  • Sorted incoming mail and directed to correct personnel each day.
  • Delivered administrative support to team members by making copies, sending faxes, organizing documents and rearranging schedules.
  • Updated daily log book with information about visitors entering the premises.
  • Scheduled and confirmed appointments and meetings for management team.
  • Assisted with special projects assigned by management when required.
  • Ensured that all necessary forms were completed accurately prior to submitting them for processing.
  • Verified visitors' identification cards before allowing access to the building.
  • Prepared welcome packages for new hires.
  • Coordinated with vendors for repairs and maintenance of office equipment.
  • Monitored office supplies inventory and placed orders when necessary.
  • Developed and maintained a filing system for essential documents, improving office organization.
  • Ensured cleanliness and organization of the reception area to maintain a professional atmosphere.
  • Handled mail distribution, including sorting and forwarding incoming mail and preparing outgoing mail.
  • Coordinated meeting room bookings and arranged catering for meetings and events.
  • Utilized office equipment such as printers, copiers, and fax machines, ensuring they were in good working order.
  • Assisted in the preparation of regularly scheduled reports by collecting and analyzing information.
  • Kept updated records of office expenses and costs, assisting with budget tracking.
  • Performed clerical duties such as filing, photocopying, transcribing, and faxing.
  • Provided administrative support to various departments, assisting with document preparation and data entry.
  • Assisted with onboarding of new employees by providing orientation information and support.
  • Participated in emergency response drills and maintained knowledge of safety procedures.
  • Maintained security by following procedures, monitoring logbooks, and issuing visitor badges.

Reservationist

ATA Airlines
Chicago
  • Managed customer inquiries regarding flight reservations and schedules.
  • Processed booking changes and cancellations efficiently for passengers.
  • Utilized airline reservation systems to confirm and modify itineraries.
  • Coordinated with other departments to ensure seamless service delivery.
  • Assisted customers in selecting optimal flight options based on preferences.
  • Provided information on travel policies, fees, and procedures to clients.
  • Resolved customer complaints professionally to enhance satisfaction levels.
  • Maintained accurate records of reservations and customer interactions daily.
  • Resolved customer complaints in a professional manner.
  • Provided customer service to ensure guest satisfaction.
  • Answered guests' questions regarding local attractions and directions.
  • Ensured accuracy of all customer information entered into the system.
  • Developed promotional strategies aimed at increasing occupancy rate.
  • Prepared daily reports on occupancy, arrivals and departures of guests.
  • Provided assistance to front desk staff during peak times or when needed.
  • Performed administrative tasks such as filing documents related to reservations.
  • Greeted guests and provided them with necessary information about hotel services.
  • Processed payments for room reservations and other services.
  • Assisted customers in making reservations over the phone and online.
  • Promoted additional services such as restaurant reservations or spa treatments to guests.
  • Responded promptly to emails sent by customers regarding their inquiries.
  • Updated reservation records, availability, rates and other data into computer system.
  • Managed cancellations and changes in existing reservations.
  • Conducted research on competitors' pricing structure and services offered.
  • Maintained a friendly environment to encourage repeat business from customers.
  • Assisted customers via phone by providing confirmations, answering questions, and offering general information.
  • Researched and resolved customer issues.
  • Relayed information on availability, pricing, and discounts to customers.
  • Reviewed guest information and payment options, checking for accuracy, and completeness.
  • Verified guest information and payment options ensuring accuracy and completeness.
  • Coordinated with front desk staff to maintain maximum occupancy.
  • Maintained confidentiality of customer information in compliance with privacy regulations.
  • Delivered exceptional service to every customer through active engagement, effective listening and well-developed interpersonal skills.
  • Built and maintained productive relationships with employees.
  • Answered multi-line telephone with polite tone of voice to provide general information and answer inquiries.
  • Took reservations from patrons by phone or online.
  • Maintained client accounts by obtaining, recording and updating personal and financial information.
  • Provided clients with assistance in preparing required travel documents and forms.
  • Transmitted information or documents to customers through email, mailings or facsimile machine.

Cashier

Home Depot
Chicago
  • Processed customer transactions using point-of-sale systems efficiently.
  • Assisted customers with product inquiries and store navigation.
  • Maintained organized checkout area for smooth operations.
  • Handled cash, credit, and gift card transactions accurately.
  • Refunded and exchanged merchandise according to store policies.
  • Collaborated with team members to ensure customer satisfaction.
  • Monitored inventory levels at checkout for timely restocking.
  • Followed safety procedures to maintain a clean work environment.
  • Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
  • Accepted cash and credit card payments, issued receipts and provided change.
  • Operated cash register or POS system to receive payment by cash, check and credit card.
  • Collected payments and provided accurate change.
  • Greeted customers and answered any questions they had about the store's products and services.
  • Performed other duties as assigned by management.
  • Stocked shelves with merchandise when needed.
  • Helped customers find specific products, answered questions, and offered product advice.
  • Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
  • Issued receipts, refunds, credits or change due to customers.
  • Helped with purchases and signed customers up for rewards program.
  • Conducted price checks for special orders or discounts as requested by customers.
  • Directed trash removal and sanitation procedures to keep aisles and register area organized.
  • Discounted purchases by scanning and redeeming coupons.
  • Organized promotional displays or arrange merchandise on counters or tables to promote sales.
  • Processed returns and exchanges of merchandise in accordance with store policies.
  • Answered customer questions and provided store information.
  • Delivered high level of customer service to patrons using active listening and engagement skills.
  • Worked closely with front-end staff to assist customers.
  • Trained new team members in cash register operation, stock procedures, and customer services.
  • Learned roles of other departments to provide coverage and keep store operational.
  • Followed company security procedures for handling large sums of money.
  • Answered customer inquiries regarding store policies and procedures.
  • Kept records of purchases; maintained orderly appearance of checkout area; restocked supplies as needed.
  • Balanced daily transactions on a computerized point-of-sale system.
  • Preserved appearance of store by arranging and replenishing displays and merchandise racks.
  • Assisted customers over the phone regarding store operations, product information and order placement.
  • Scanned merchandise using point-of-sale system for accurate purchase totals.
  • Counted money in cash drawers at the beginning of shifts to ensure amounts were correct.
  • Processed credit card, cash, and check payments, ensuring all transactions were accurate.
  • Maintained work area and kept cash drawer organized.
  • Processed customer payments quickly and returned exact change and receipts.
  • Maintained clean and orderly checkout areas by sanitizing register belts, emptying trash cans and organizing candy racks.
  • Answered customers' questions and provided information on store procedures or policies.
  • Boosted customer satisfaction levels by going extra mile to personalize service for each customer.
  • Processed efficient and accurate cash, check, debit and credit card payments using Point-of-Sale system.
  • Maintained current knowledge of store promotions to highlight sales to customers.
  • Offered customers carry-out service at completion of transaction.
  • Established or identified prices of goods and services and tabulated bills with optical price scanners and cash registers.

Timeline

Front Desk Receptionist

Seneca

PBX Operator

Park Hyatt

Personal Care Medical Assistant

Austin Special WRSCA

Child Welfare Attendent

Chicago Public Schools CPS

Receptionist

Style Master

Reservationist

ATA Airlines

Cashier

Home Depot

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Annie Terry