Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Annie Philavong

Annie Philavong

Elgin

Summary

Dynamic Freight Broker with a proven track record at TQL, excelling in negotiation and customer engagement. Enhanced client satisfaction through effective shipment tracking and cost reduction strategies, securing repeat business. Bilingual and skilled in freight documentation, I foster strong relationships with carriers and shippers, driving operational efficiency and loyalty.

Overview

6
6
years of professional experience

Work History

Freight Broker

TQL
07.2023 - 04.2025
  • Monitored market and negotiated rates based on trends.
  • Developed strong relationships with carriers and shippers, fostering trust and loyalty.
  • Contacted existing customers to update accounts and confirm deals.
  • Negotiated competitive rates with carriers, resulting in cost savings for customers.
  • Tracked shipments and trucks out on deliveries.
  • Secured repeat business through consistently meeting or exceeding client expectations regarding both pricing and delivery times.
  • Expanded the company''s network of reliable carriers, improving overall operational efficiency.
  • Increased client satisfaction by efficiently managing and resolving freight-related issues.
  • Enhanced customer retention rates by providing exceptional service and addressing concerns proactively.

Shift Leader

Amazon Lab126
12.2022 - 05.2023
  • Trained new employees and delegated daily tasks and responsibilities.
  • Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
  • Completed cash and credit card transactions accurately using POS software.
  • Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.

Sales Associate

Walmart
01.2022 - 11.2022
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.

Maintenance Repair

Encore
04.2019 - 01.2021
  • Monitored office supply inventory, analyzing usage patterns and requisitioning supplies and equipment as well as maintenance repair services.
  • Reduced downtime through diligent monitoring of equipment maintenance schedules and coordinating necessary repairs.
  • Performed routine maintenance and repairs on woodworking machinery to ensure optimal performance and minimize downtime.
  • Assisted with the development of annual maintenance budgets by providing accurate data on anticipated repair and replacement costs, ensuring optimal allocation of resources.

Education

Wyandotte Highschool
Kansas City, KS
06.2022

Skills

  • Customer engagement
  • Transportation regulations
  • Data entry
  • Shipment tracking
  • Performance tracking
  • Cold calling
  • Account management
  • Negotiation
  • Price quoting
  • Warehousing coordination
  • Freight documentation
  • Load planning
  • Cost reduction strategies
  • Oversize cargo transport
  • Freight pricing
  • Shipment services
  • Supply chain
  • Package handling
  • Warehouse safety
  • Pallet jack safety
  • Loading and unloading
  • Order picking
  • Shipping and receiving
  • Package labeling
  • Heavy lifting
  • Truck loading and unloading
  • Zoning and stocking
  • Bilingual

Languages

Thai
Native or Bilingual
Spanish
Elementary
Japanese
Limited Working
Lao
Native or Bilingual

Timeline

Freight Broker

TQL
07.2023 - 04.2025

Shift Leader

Amazon Lab126
12.2022 - 05.2023

Sales Associate

Walmart
01.2022 - 11.2022

Maintenance Repair

Encore
04.2019 - 01.2021

Wyandotte Highschool

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Annie Philavong