ANNIE KRAVITZ
Antioch
Summary
Experienced customer service professional with 20 years in the field and over 5 years in mortgage servicing. Specializes in resolving complex inquiries, analyzing cross-departmental information, and ensuring regulatory compliance. Strong communicator skilled in fostering client relations and team collaboration. Bilingual in Spanish and proficient in Sign Language.
Overview
21
21
years of professional experience
Work History
Research Correspondent
Dovenmuehle Mortgage
Remote, USA
02.2020 - 09.2025
- Researched, analyzed, and responded to borrower correspondence, web inquiries, and complaints while ensuring compliance with regulatory and investor requirements.
- Coordinate with cross-functional teams to research complex issues, identify root causes, and support timely resolution.
- Prepared accurate, professional written responses and confirmations based on comprehensive research findings and compliance standards.
- Document research, findings, actions, and resolutions in servicing systems and task-management applications.
- Maintain detailed records to support compliance, consistency, and effective follow-up.
- Apply strong attention to detail when reviewing customer information and regulatory requirements.
- Complete quarterly corporate training and annual regulatory certifications to maintain current knowledge of policies, procedures, and compliance requirements.
- Managed competing priorities and time-sensitive correspondence to ensure accuracy and quality in all communications.
Client Communication Specialist
GFX
11.2018 - 04.2019
- Facilitated daily communication and resolved issues with account management and operations teams to ensure smooth client interactions.
- Managed daily communication and issue resolution with Account Management and Operations teams.
- Maintained clear and timely communication throughout the order fulfillment process.
- Investigated order and shipping issues and coordinated with internal teams to resolve discrepancies.
- Investigated order and shipping discrepancies, coordinating with internal teams to achieve timely resolutions.
- Ensured clear, timely communication during order fulfillment, enhancing client satisfaction and operational efficiency.
Client Sales Support Specialist
OpticsPlanet, Inc.
01.2015 - 07.2018
- Processed customer orders accurately while managing multiple priorities in a high-volume environment.
- Researched customer inquiries and order issues, providing timely solutions to enhance customer satisfaction.
- Coordinated with vendors and internal teams to resolve order and product-related issues.
- Established strong customer relationships through proactive communication and efficient problem resolution.
Public Nutrition Educator
University of Illinois - SNAP Program
01.2014 - 01.2015
- Delivered educational programs on nutrition, exercise, food budgeting, and healthy lifestyle practices, enhancing community knowledge and awareness.
- Facilitated hands-on cooking and educational classes for SNAP-eligible audiences, empowering participants to make healthier food choices.
- Communicated complex information clearly to diverse audiences.
- Prepared monthly and quarterly reports and maintained accurate program documentation.
Department Chair - Health & Fitness Program
Brown Mackie College
01.2009 - 01.2012
- Managed departmental budgets, marketing initiatives, student retention, academic progress, and daily operations to enhance program effectiveness.
- Instructed Exercise Science courses and communicated academic requirements and expectations to students.
- Directed New Student Orientation, coordinating activities to facilitate student engagement and support.
- Directed New Student Orientation and coordinated student-facing program activities.
- Instructed Exercise Science courses, ensuring clear communication of academic requirements and fostering student understanding.
Operations Manager
Bally Total Fitness
01.2008 - 01.2009
- Oversaw daily business operations, ensuring alignment of financial reporting, sales performance, staffing, and customer service to support organizational goals.
- Led employee hiring, training, onboarding, and staff development.
- Monitored operational performance and addressed customer issues to improve service quality.
- Maintained accurate financial and operational records to facilitate informed decision-making and compliance.
Restaurant Manager
Chipotle
01.2005 - 01.2008
- Managed hiring, training, payroll, inventory, marketing, and daily restaurant operations.
- Monitored quarterly budgets to ensure alignment with operational performance goals.
- Coordinated staff activities to support efficient day-to-day operations.
- Coordinated staff activities to enhance efficiency in daily operations.
Education
Bachelor of Arts (BA) - Hospitality Administration & Management
Kendall College
Chicago, ILAssociate of Applied Science (AAS) - Culinary Arts
Kendall College
Chicago , ILSkills
- Research & Investigation
- Regulatory Compliance
- Data Analysis & Reporting
- Documentation & Recordkeeping
- Complaint Resolution
- Issue Resolution
- Cross-Functional Collaboration
- Quality & Accuracy
- Process Improvement
- Written Communication
- Microsoft Office
- CRM & Servicing Systems
- Time Management
- Teamwork
- Critical Thinking
Work Preference
Location Preference
RemoteTimeline
Research Correspondent
Dovenmuehle Mortgage
02.2020 - 09.2025
Client Communication Specialist
GFX
11.2018 - 04.2019
Client Sales Support Specialist
OpticsPlanet, Inc.
01.2015 - 07.2018
Public Nutrition Educator
University of Illinois - SNAP Program
01.2014 - 01.2015
Department Chair - Health & Fitness Program
Brown Mackie College
01.2009 - 01.2012
Operations Manager
Bally Total Fitness
01.2008 - 01.2009
Restaurant Manager
Chipotle
01.2005 - 01.2008
Bachelor of Arts (BA) - Hospitality Administration & Management
Kendall College
Associate of Applied Science (AAS) - Culinary Arts
Kendall College