Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Annette Mitchell

Calumet Park

Summary

Accomplished Case Manager adept at handling high caseloads without sacrificing quality of care. Operates exceptionally well in high-pressure environments. Recommends best resources and courses of action to benefit patient needs and return each to optimal quality of life.

Overview

33
33
years of professional experience

Work History

Case Manager

Olive Branch Mission
Chicago
02.2023 - Current
  • Manage client assessments to determine individual needs and service requirements.
  • Coordinate resources and referrals for clients to access essential support services.
  • Monitor client progress and adjust services based on ongoing evaluations.
  • Maintain accurate documentation of client interactions and service.
  • Educate clients about available programs and resources within the community.
  • Provide case management services including intake, assessment, advocacy, and referrals.
  • Monitor client progress through regular follow-up contacts.
  • Compile reports on cases and submit them to supervisors as required.
  • Link clients with social services, health care providers and governmental agencies to help claim or reclaim individual autonomy.
  • Assist individuals with eligibility for available benefits.

Clerical Support (Contractor for Chase Bank)

Manpower
Chicago
08.2021 - 02.2023
  • Managed project timelines and delivery for various client contracts.
  • Conducted quality checks to ensure compliance with industry standards.
  • Maintained accurate documentation for all phases of contract work.
  • Operation of imaging equipment (Opex7200, Opex 150).
  • Verification of checks through customer specific instructions for processing.
  • Maintained site productivity and quality standards.
  • Contributed to meeting team goals in addition to individual responsibilities.
  • Ensured that all customer and bank guidelines are followed as related to operations, internal audits, security and general practices.

Correctional Sergeant

Cook County Sheriff Department
Chicago
08.2011 - 12.2020
  • Supervised daily operations in the facility ensuring safety and security protocols for staff and inmates.
  • Conducted regular inspections to maintain compliance with regulations and standards.
  • Managed inmate behavior through effective communication and conflict resolution techniques.
  • Coordinated shift schedules to ensure adequate staffing levels at all times.
  • Prepared detailed reports on incidents, behaviors, and facility conditions for review.
  • Collaborated with mental health professionals to address inmate psychological needs.
  • Supervised subordinate officers in their daily duties.
  • Reviewed incident reports and other documentation submitted by subordinates.
  • Diffused disruptive behavior by verbal interventions.
  • Monitored inmate movement within the facility to maintain security and safety of staff, inmates and visitors.
  • Conducted random searches for contraband items such as weapons or drugs.
  • Enforced discipline among inmates according to established rules and regulations.
  • Investigated allegations of misconduct by inmates and staff members.
  • Communicated information regarding security, safety and operations through chain of command.
  • Searched building and grounds, living quarters and work areas for contraband.
  • Briefed superiors of incidents and misconduct and recommended disciplinary actions.
  • Responded quickly to emergency situations involving riots, hostage situations, escapes or other critical events.
  • Ensured compliance with departmental policies, regulations and procedures.
  • Supervised visitation and checked visitors for proper identification and contraband.
  • Safely transported inmates to and from work sites, maintaining physical headcounts at all times.
  • Addressed complaints from visitors concerning potential violations of prison policy or procedure.
  • Oversaw assigned court trips for inmates, and maintaining security of staff and public.

Correctional Officer

Cook County Sheriff Department
Chicago
05.2005 - 08.2011
  • Monitored inmate behavior to maintain safety and security within the facility.
  • Conducted regular inspections of cells and common areas for contraband.
  • Enforced facility rules and regulations to ensure compliance among inmates.
  • Responded promptly to disturbances, utilizing conflict resolution techniques effectively.
  • Documented incidents and prepared reports for administrative review and action.
  • Assisted with inmate transportation for court appearances and medical appointments.
  • Collaborated with team members to uphold operational procedures and standards.
  • Provided support during emergency situations, ensuring quick response protocols were followed.
  • Inspected cells and conducted random searches of common areas.
  • Observed inmate behavior to prevent crime, escape attempts and other dangerous activities.
  • Enforced jail rules and regulations while maintaining a safe environment for inmates and staff.
  • Supervised prisoners during meals, recreation time, work assignments, medical visits, court appearances, and other activities.
  • Employed de-escalation techniques, verbal commands, and physical and mechanical restraints to address unruly inmates.
  • Detected potential threats and quickly defused conflicts.
  • Monitored daily activities to identify and manage suspicious behavior, improper conduct, and signs of conflict.
  • Interacted with inmates in an effort to reduce tension between them and maintain a peaceful atmosphere within the facility.
  • Monitored video surveillance systems to observe prisoner activity throughout the correctional facility.
  • Maintained clear and open communications with facility areas to support safe operations.
  • Informed inmates and visitors of rules, safety and security procedures and responsibilities.
  • Prepared detailed reports documenting all relevant information related to daily operations at the correctional facility.
  • Assisted in training new Correctional Officers in proper safety protocols and techniques for dealing with difficult situations.
  • Applied non-violent response tools and physical restraint during problematic situations.

Supervisor

Chicago Police Department
Chicago
07.1999 - 05.2005
  • Supervised daily operations and ensured adherence to safety protocols.
  • Coordinated team schedules and managed workload distribution effectively.
  • Trained new employees on operational procedures and best practices.
  • Monitored inventory levels and facilitated timely stock replenishment.
  • Implemented process improvements to enhance workflow efficiency.
  • Conducted performance evaluations and provided constructive feedback to staff.
  • Resolved employee conflicts and promoted a positive work environment.
  • Collaborated with management on strategic planning and operational goals.
  • Provided guidance and direction to subordinates regarding job duties and responsibilities.
  • Directed and supervised team of 15 employees in daily operations.
  • Complied with company policies, objectives and communication goals.
  • Maintained accurate records of employee performance, attendance, leave requests, and disciplinary actions.
  • Recruited, hired, trained, mentored, coached, evaluated, and terminated staff as necessary.
  • Tracked progress on projects and provided timely feedback to staff members.
  • Trained new employees on company policies and procedures.

Police Administrative Aide

Chicago Police Department
Chicago
05.1992 - 07.1999
  • Assisted officers by managing administrative tasks and documentation.
  • Handled incoming calls, providing information and directing inquiries appropriately.
  • Handled appointment scheduling and calendar changes for chief and other personnel.
  • Answered incoming calls from citizens and provided them with assistance regarding their inquiries.
  • Responded to customer issues to provide immediate resolution and improve retention.
  • Prepared criminal and traffic reports
  • Handled a high volume of customer inquiries
  • Prepared attendance and assignments for police officers
  • Prepared court transmittals for prisoner transportation

Education

Master of Arts - Criminal Justice

Governor's State University
University Park, IL
05-2016

Bachelor of Arts - Interdisciplinary Studies

Governor's State University
University Park, IL
12-2013

Associate of Applied Science - Criminal Justice

Moraine Valley Community College
Palos Hills, IL
12-2011

Skills

  • Client assessment
  • Decision-making
  • Conflict resolution
  • Time management
  • Report writing
  • Case management
  • Staff management

Accomplishments

  • Governors State University Tau Sigma Academic Honor Society
  • Governors State University Dean's List
  • Moraine Valley Phi Theta Kappa Honor Society

Timeline

Case Manager

Olive Branch Mission
02.2023 - Current

Clerical Support (Contractor for Chase Bank)

Manpower
08.2021 - 02.2023

Correctional Sergeant

Cook County Sheriff Department
08.2011 - 12.2020

Correctional Officer

Cook County Sheriff Department
05.2005 - 08.2011

Supervisor

Chicago Police Department
07.1999 - 05.2005

Police Administrative Aide

Chicago Police Department
05.1992 - 07.1999

Master of Arts - Criminal Justice

Governor's State University

Bachelor of Arts - Interdisciplinary Studies

Governor's State University

Associate of Applied Science - Criminal Justice

Moraine Valley Community College
Annette Mitchell